- Have questions or need more help with the issues below? Contact us here
EBSCOhost databases – Access down (May 7, 2020)
Posted on May 7, 2020 @7:13 pm by kmcgrath
Update: Access restored.
Access to all EBSCOhost databases
(Medline, Psycinfo, Cinahl etc.) is currently unavailable.
EBSCO engineering teams are investigating the issue.
We will provide updates on when access will be restored.
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EBSCOhost MedLine – Error in HttpHandler (April 2020)
Posted on April 29, 2020 @1:52 pm by madgett
Issue resolved.
Linking at the journal title level to select titles within EBSCOhost’s Medline can lead to an error:
Error in HttpHandler
We are working on a solution.
Linking to the Database itself and then searching within the Database works fine. EBSCOhost Medline database level is HERE.
No CommentsSummon – Slow or Error (April 20, 2020)
Posted on April 21, 2020 @3:11 pm by madgett
UPDATE – PROBLEM SEEMS TO BE RESOLVED FOR NOW.
Summon, the Library’s discovery service, is experiencing issues at the moment.
Page loads slow or shows an Application Error message.
Working on a fix. Stay Tuned.
No CommentsOpenVersion – Unpaywall Articles Now Available in Summon
Posted on April 7, 2020 @4:02 pm by madgett
We have launched what we are calling OpenVersion in Summon.
These are open access versions of articles sourced through Unpaywall.
What does this mean? Unpaywall is a database of “freely available” versions of articles. Alumni, Community Users or anyone can click on the OpenVersion link when it appears and be taken to a version of the article without authenticating (no CWL or EZproxying needed). FAQs can be found here.
Note if citing the article that the Unpaywall version may differ from the final published version.
No CommentsWiley Online : “Access from your IP address has been blocked…” -April 2020
Posted on April 7, 2020 @11:43 am by madgett
Due to the heavy traffic Wiley Online is experiencing from our off-campus server (EZproxy), they are occasionally blocking the IP address.
If you see an error like this on the Wiley site:
“Access from your IP address has been blocked. Please contact your librarian for assistance.“
Please try the following:
- Make sure that you are NOT logged into MyVPN
- Clear the history (cache & cookies) from your browser
- Wait 10 – 15 minutes then try the link to the item on Wiley again.
If access problems continue, please report them to us via our Help Form with a screenshot, if possible, of the error message.
No CommentsAudio Cine Films : 400 Error
Posted on March 26, 2020 @9:17 am by madgett
Hopefully, you are enjoying the movies from Audio Cine.
But if you have been getting a “400 Bad Request” error that says “cookie too large” and possible “nginx”, here is what you can do:
- make sure you have the latest Chrome browser installed
- clear ALL history (cache & cookies) from your Chrome browser
-or-
If you want to keep some cookies as you need them regularly, you can:
- make sure you have the latest Chrome browser installed
- In Chrome, go to hamburger menu (horizontal lines upper right) then Settings
- go to Privacy & Security
- go to Site Settings
- go to Cookies & Site Data
- go to clearing the cookies for that particular domain
- then find the domain for Audio Cine and delete cookies (domain probably has “acf-film” in it)
As always, use our Help Form to report problems.
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Audio Cine Films : One Month Trial of Streaming Movies (March-April)
Posted on April 20, 2020 @3:13 pm by madgett
UPDATE – TRIAL EXTENDED!
Woohoo!
And now, some good news…
UBC Library is hosting a one-month trial to Audio Cine Films.
If you are using MyVPN – disconnect before following the link above
Audio Cine Films collection offers access to 1000’s of titles from the world’s most renowned film studios and producers including:
- Walt Disney Pictures, Touchstones Pictures
- Hollywood Pictures, Pixar Animation Studios
- Sony Pictures Entertainment, Columbia Pictures
- Tristar Pictures, Screen Gems
- Universal Studios Canada (MCA)
- MGM Studios, United Artists
This is only for UBC Students, Staff & Faculty.
No CommentsWalter de Gruyter site down for maintenance (March 24)
Posted on March 25, 2020 @11:45 am by madgett
UPDATE: SITE BACK UP
The Walter de Gruyter site (ebooks & ejournals) is down for maintenance.
Stay tuned for updates
No CommentsLibrary Resources from Off Campus – March 2020
Posted on March 16, 2020 @1:37 pm by madgett
Hello:
For those accessing Library online resources (e-resources) from off campus for the first time, you will want to READ THIS.
Key items to remember:
- For the majority of off-campus access, you will need to authenticate via EZproxy
- Do NOT connect to MyVPN when connecting to EZproxy
- We are still here to help. Contact us via our HELP FORM if you have issues accessing Library resources. But please be patient if we don’t respond as quickly as usual
- Library e-resources are not free, and they require the Library to sign a license. Many licenses have restrictions… often including volume. The rule of thumb is do not download more than a human can reasonably read. Suspicious activity will lead publishers and providers to cut off the IP address for everyone
- And don’t stress. If networks are slow, if resources aren’t working, odds are everyone else is in the same boat
Journal Sites Down for Maintenance : Friday, March 13, 2020
Posted on March 13, 2020 @9:22 am by madgett
This afternoon, Friday March 13th, there are a number of journal sites that are going to be down for maintenance. Some include:
- The Bone & Joint Journal site
- Chicago Press site
- University of Toronto Press site
Do contact us via our Help Form if you experience any access problems.
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