- Have questions or need more help with the issues below? Contact us here
SUMMON, UBC Library Discovery Down (June 5th)
Posted on June 5, 2019 @1:27 pm by madgett
Update – Summon is back up
Contact us if further problems : https://about.library.ubc.ca/contact-us/ejournal-help/
Summon, UBC Library’s discovery service, is currently down.
We are working on it.
Stay tuned!
No CommentsKluwer Law Resources Down
Posted on May 13, 2019 @11:40 pm by madgett
Update: Access restored May 13th 8:30am PST
The vendor is continuing to monitor and address any remaining user experience issues in the coming days. We will report further updates as they are released.
A variety of Kluwer Law resources (Kluwer Law journals, Kluwer Arbitration International, Kluwer Law International, various Tax Libraries, CCH, etc.) are down. The Provider is working on a solution, but has no timeline for a fix. Problem seems to be a malware attack on their platform. Some info here
No CommentsJoanna Briggs Institute (JBI) Evidence-Based Practice (EBP) – Tools not working
Posted on June 5, 2019 @1:13 pm by madgett
STATUS UPDATE – TOOLS WORKING NOW
The tools for the Joanna Briggs Institute (JBI) Evidence-Based Practice (EBP) site on Ovid are not currently working.
Per the Provider:
“Unfortunately, due to ongoing network issues we are having at the Ovid end the JBI EBP tools are unavailable and the error message you see is appearing when people try to login to their personal accounts.
However there is a workaround, if the person ignores this message and clicks the “MyWorkspace” section of the blue navigation bar at the top of the Ovid screen they will be taken into their Personal Account information and their Searches/Alerts/Projects will be available to them.
Thank you for your continued patience while we are working to restore normal Ovid service. Unfortunately, we do not have a specific timeline for when we expect service to be fully restored and we do apologize.”
Please watch for updates.
No Comments
OVID resources unavailable
Posted on May 9, 2019 @10:19 am by madgett
UPDATE : Access Restored.
Access to all OVID resources is currently unavailable due to a system wide outage on the vendor site. This impacts access to: Medline, Embase, LWW journals, Books@OVID, HAPI, EMB Reviews. They are working to restore access as quickly possible.
No Comments
Indexes & Databases Pages – Access Restored!
Posted on April 26, 2019 @10:19 am by kmcgrath
Update: We’re back online. Thanks for your patience.
Access to the Library’s Indexes & Databases is currently unavailable.
We are working to restore this as quickly as possible.
ScienceDirect (Elsevier) Blocked Off Campus
Posted on April 12, 2019 @8:29 am by madgett
UPDATE => ScienceDirect restored.
Elsevier has restored access to ScienceDirect.
They blocked access for almost a full day due to “Systematic downloading of significant amounts of data”. Please read about the use of Library-licensed online resources.
Do not use automated software to download articles. If you wish to do Text & Data Mining or other high-download activities, contact our Licensing Unit to see what is possible. In some cases, all the Provider needs is notification beforehand.
https://services.library.ubc.ca/electronic-access/connect/?login
At this time, ScienceDirect (ebooks & ejournals from Elsevier) appears to be blocked for off-campus Access via EZproxy.
We are investigating.
Stay tuned.
No CommentsÉrudit platform currently unavailable
Posted on March 26, 2019 @9:03 am by kmcgrath
UPDATE: Site back up.
Access to the Érudit platform has been unavailable since Tuesday, March 21st, 2019 due to a major fire at the Réseau d’informations scientifiques du Québec (RISQ). Technical teams are working to replace the damaged infrastructure as quickly as possible.
Updates will be shared on the Érudit Twitter account @eruditorg and we will provide notice when access is restored.
No CommentsProQuest eBook Central down – 20MARCH2019
Posted on March 21, 2019 @12:07 pm by madgett
Update : Site back up
ProQuest eBook Central seems to be down. Error message says “Cannot connect to the server.”
We are investigating.
Stay tuned.
No CommentseJournal portal and Citation Linker will be unavailable for 24 hours starting February 8 at 5:00 p.m.
Posted on February 11, 2019 @10:24 am by madgett
UPDATE – move went well with few problems reported!
Due to a migration to new servers by our third-party eResources Discovery provider, the eJournal Portal (our ejournal linking from the “Journal Titles” tab on the Library Homepage) and our Citation Linker (also known as UBC eLink – the page with a big blue button that links citations to full text) will be offline for 24 hours starting at 5:00 p.m. PST on Friday, February 8th.
Summon and the Catalogue will be partially affected. Only links that go directly to articles, journals, books, videos, etc. will work during this time.
Users can also use direct article links on Google Scholar during this time, but not UBC eLink.
Much more technical info HERE.
For additional assistance, please contact your nearest library branch, or report any problems via the Help Form.
No CommentsCriterion-on-Demand : Video won’t play
Posted on February 13, 2019 @8:49 am by madgett
UPDATE – Older versions of Firefox still displaying error message. Other browsers working. If using Firefox, get latest version; otherwise, use another browser. Remember Internet Explorer needs Silverlight plug-in.
Criterion-on-Demand is showing an error message instead of playing videos.
We are working with them to resolve this.
Thanks for your patience.
No Comments
People
