UBC Library eResources: Service Bulletins

EZproxy Down for Maintenance – Oct. 8th, 10:00 am PDT

Posted on October 7, 2020 @12:12 pm by madgett

EZproxy, used to authenticate Users into Library resources from off campus, will be down for maintenance Thursday,

October 8th, at 10:00 a.m. PDT for 30 minutes. If you run into access problems outside of that window in time, please

report it to us via out Help Form.

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Library Access Browser Extension (Lean Library) & Safari 14 -Oct.2020

Posted on October 6, 2020 @8:30 am by madgett

Library Access ExtensionFor some Users who have installed Lean Library on their Safari 14 browser, there have been error messages asking them to upgrade their macOS. This is a known issue. A fix is expected in the next week or so, possibly with the release of the new OS “Big Sur”. Sorry for the inconvenience.

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Taylor & Francis eBook Site Having Problems -Oct.05, 2020

Posted on October 7, 2020 @12:02 pm by madgett

UPDATE – Problems resolved.

Taylor & Francis eBook site is having problems with some titles.

Some ebooks are producing a “ERROR 404 : Sorry, we can’t seem to find the page you’re looking for.”

We are working on the problem. Sorry for the inconvenience.

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Library Access Browser Ext. (Lean Library) : Highlight & Search Down -Oct2020

Posted on October 15, 2020 @8:22 am by madgett

UPDATE: Now Working

The Highlight & Search feature in the Library’s Access Browser Extension (from Lean Library) will be down for this week (Oct. 5th – 9th), but should be back next week.

Don’t know about the Library’s Access Browser Extension? Please read here.

 

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UBC Library Catalogue Down for Maintenance -Sept. 30, 10PM

Posted on October 7, 2020 @12:01 pm by madgett

UPDATE – No problems reported.

FYI

The UBC Library Catalogue will be down for maintenance from 10:00pm PDT for 90 minutes.

Our Discovery Service, Summon, will continue working except for any links leading to the Catalogue.

Please report any problems via our Help Form.

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EBSCOhost Databases & eBooks -Slow/Timeout -22se2020

Posted on September 23, 2020 @11:41 am by madgett

All Issues Resolved. PLease report any further problems via our Help Form:

Electronic Resources Help

EBSCOhost databases & eBook site having problems:

EBSCO Customer Support has received reports of an issue with Multiple Products showing slow response or timeouts.”

Stay tuned for updates.

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Duke University Press Down (September 18, 2020)

Posted on September 18, 2020 @12:45 pm by kmcgrath

Update 12:30pm – Access restored.
Please report any continuing problems via the eResources Help Form.

Access to ebooks and ejournals from Duke University Press is currently unavailable.
The vendor is working to restore access as quickly as possible.

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Cambridge eBooks & Journals Down (Sept. 14, 2020)

Posted on September 14, 2020 @10:29 am by madgett

UPDATE : Access restored.

If you are still having problems, please contact us via our Help form:

Electronic Resources Help

Several Cambridge University Press (eBooks & eJournals) collections are down.

Links producing error messages. We are working on it.

Stay Tuned!

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ProQuest Ebook Central – Reader unavailable

Posted on June 27, 2020 @7:34 am by kmcgrath

Issue RESOLVED
A system issue is affecting the performance of Reader on the ProQuest Ebook Central platform.  PDF download and online reading services are not available.   System engineers are working to fix the issue, and we’ll update you as soon as we know more.

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Maintenance Affecting Some Services : June 26, 5:00pm – 9:00pm

Posted on June 24, 2020 @2:21 pm by madgett

June 26, 5:00pm – 9:00pm

Due to scheduled maintenance

The following services may be down on Friday, June 26th, from 5:00pm – 9:00 pm PST:

  • Citation Linker (Full Text Online page)
  • eJournal Portal (“Journal Titles” tab on Library Homepage)
  • UlrichsWeb

As well, the “Alternatives” feature of the Library Access Browser Extension (Lean Library) may also be down.

Summon itself should not be affected, though any linking through the Citation Linker will be during that time.

 

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