UBC Library eResources: Service Bulletins

ScienceDirect (Elsevier) Blocked Off Campus

Posted on April 12, 2019 @8:29 am by madgett

UPDATE => ScienceDirect restored.

Elsevier has restored access to ScienceDirect.

They blocked access for almost a full day due to “Systematic downloading of significant amounts of data”. Please read about the use of Library-licensed online resources.

Do not use automated software to download articles. If you wish to do Text & Data Mining or other high-download activities, contact our Licensing Unit to see what is possible. In some cases, all the Provider needs is notification beforehand.

Connect to Library Resources

At this time, ScienceDirect (ebooks & ejournals from Elsevier) appears to be blocked for off-campus Access via EZproxy.

We are investigating.

Stay tuned.

No Comments


Érudit platform currently unavailable

Posted on March 26, 2019 @9:03 am by kmcgrath

UPDATE: Site back up.

Access to the Érudit platform has been unavailable since Tuesday, March 21st, 2019 due to a major fire at the Réseau d’informations scientifiques du Québec (RISQ).  Technical teams are working to replace the damaged infrastructure as quickly as possible.

Updates will be shared on the Érudit Twitter account @eruditorg and we will provide notice when access is restored.

No Comments


ProQuest eBook Central down – 20MARCH2019

Posted on March 21, 2019 @12:07 pm by madgett

Update : Site back up

ProQuest eBook Central seems to be down. Error message says “Cannot connect to the server.”

We are investigating.

Stay tuned.

No Comments


eJournal portal and Citation Linker will be unavailable for 24 hours starting February 8 at 5:00 p.m.

Posted on February 11, 2019 @10:24 am by madgett

UPDATE – move went well with few problems reported!

Due to a migration to new servers by our third-party eResources Discovery provider, the eJournal Portal (our ejournal linking from the “Journal Titles” tab on the Library Homepage) and our Citation Linker (also known as UBC eLink – the page with a big blue button that links citations to full text) will be offline for 24 hours starting at 5:00 p.m. PST on Friday, February 8th.

Summon and the Catalogue will be partially affected. Only links that go directly to articles, journals, books, videos, etc. will work during this time.

Users can also use direct article links on Google Scholar during this time, but not UBC eLink.

Much more technical info HERE.

For additional assistance, please contact your nearest library branch, or report any problems via the Help Form.

No Comments


Criterion-on-Demand : Video won’t play

Posted on February 13, 2019 @8:49 am by madgett

UPDATE – Older versions of Firefox still displaying error message. Other browsers working. If using Firefox, get latest version; otherwise, use another browser. Remember Internet Explorer needs Silverlight plug-in.

Criterion-on-Demand is showing an error message instead of playing videos.

We are working with them to resolve this.

Thanks for your patience.

No Comments


de Gruyter Website very slow to load

Posted on January 21, 2019 @3:59 pm by madgett

The Walter de Gruyter website, which host many ebooks (including Harvard and Columbia) is verrrrrry slow.

We have a ticket in to de Gruyter.

Please be patient while we work on this issue. The page will load… eventually.

No Comments


eResources & Access Closed till January 2nd – Merry Christmas

Posted on December 24, 2018 @1:18 pm by madgett

Happy Holidays!

The eResources & Access Team will be away till January 2nd. The University is closed till then as well.

Please continue to report any access problems via our HELP FORM, and we will look into it in the New Year.

No Comments


Wiley eBooks – Loss of Access to Many eBooks

Posted on December 20, 2018 @8:44 am by madgett

UPDATE Access to Wiley ebooks restored.

Loss of access to many Wiley Online eBooks.

We are working on a solution, stay tuned!

Report any problems via our Help Form.

No Comments


ScienceDirect (Elsevier): Off-Campus Access Restored

Posted on December 18, 2018 @9:13 am by madgett

Off-campus access to ScienceDirect (Elsevier) ejournals & ebooks has been restored via EZproxy.

If you had problems yesterday, clear the history (cache & cookies) from your browser before trying to connect.

Report any problems via our Help Form.

No Comments


Off-Campus access to Taylor & Francis ebooks down

Posted on November 27, 2018 @12:31 pm by madgett

Taylor & Francis ebooks:

UPDATE: PROBLEM RESOLVED.

Please clear the history (cache & cookies) from your browser if you had a recent problem with Taylor & Francis ebooks.

Off-Campus access via EZproxy is down. We are working on it. Stay Tuned!

No Comments


a place of mind, The University of British Columbia

Emergency Procedures | Accessibility | Contact UBC  | © Copyright The University of British Columbia