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Issues with accessing New Factiva Interface
Posted on November 12, 2024 @5:00 pm by ryan regier
The ‘Switch Factiva’ button to switch to Factiva’s new user interface is not working for UBC users.
As a workaround use the new interface link on the Factiva Resource Page – https://resources.library.ubc.ca/page.php?details=factiva&id=543
No Comments503 Service Error occurring for multiple resources – Pitchbook, Passport
Posted on September 27, 2024 @3:10 pm by ryan regier
Resolved September 27 2024 at 3:10pm
We are seeing an ongoing issue with resources that use EZProxy for access producing a 503 Service Error.
This includes resources like:
Pitchbook – https://resources.library.ubc.ca/page.php?details=pitchbook&id=2710
Passport – https://resources.library.ubc.ca/page.php?details=passport-gmid&id=572
Any resource that has ‘ezproxy’ in the URL to access it will be impacting by this issue.
We are working to get this resolved as fast as we can!
No CommentsIssues when accessing CNKI eBooks
Posted on September 26, 2024 @12:37 pm by ryan regier
We are currently seeing some issues with accessing CNKI eBooks. https://resources.library.ubc.ca/page.php?details=cnki-ebooks&id=2606
eResources is Investigating.
No CommentsIssues accessing Passport GMID
Posted on September 25, 2024 @11:02 am by ryan regier
Ongoing Issues when trying to navigate and access Passport GMID https://resources.library.ubc.ca/page.php?details=passport-gmid&id=572
EResources is investigating!
No CommentsPitchbook Access Issue
Posted on September 17, 2024 @8:12 am by ryan regier
We had a technical issue yesterday that blocked access to Pitchbook. You should now be able to access Pitchbook by logging in via the Resource Page website – https://resources.library.ubc.ca/page.php?details=pitchbook&id=2710
If you get a Account Expired error. Try using the ‘Create an Account’ option, using the same email and your account will be reinstated.
If you continuously see a prompt to set a password, try closing your tabs and clearing your cache and cookies, and then access the Pitchbook website again – https://resources.library.ubc.ca/page.php?details=pitchbook&id=2710
If you still have access issues, please report to us – https://about.library.ubc.ca/contact-us/ejournal-help
Apologies for the inconvenience!
No CommentsNational Film Board – Lost access to some films
Posted on September 4, 2024 @3:15 pm by ryan regier
The National Film Board (NFB) has lost rights to some of their hosted films and are now actively negotiating to get them back.
Luckily it currently only appears to be a small amount of films that we have lost access to. We are still working to identify which films specifically, but since NFB is still actively negotiating, we don’t have an accurate list.
They hope to get us an accurate list in the next couple weeks.If you come across a film in the catalogue that we have lost access to, please report to eResources.
No CommentsKnovel requiring logging in to Personal Elsevier Account before Access
Posted on September 4, 2024 @3:13 pm by ryan regier
Knovel will now prompt users to log-in to (or create an) Elsevier Account before accessing. eResources is investigating getting this removed so users can have direct access just through the Library.
No CommentsError when accessing Oxford Art/Music/Research Encyclopedia databases- “Unknown or Unusable Identity Provider”
Posted on August 28, 2024 @10:26 am by ryan regier
Resolved August 28, 2024
Users may see an “Unknown or Unusable Identity Provider” when accessing Oxford Art/Music/Research Encyclopedia databases
Oxford is working at resolving this issue, please use these links to access:
Oxford Music – https://www-oxfordmusiconline-com.eu1.proxy.openathens.net/
Oxford Art – https://www-oxfordartonline-com.eu1.proxy.openathens.net/
Research Encyclopedia databases – https://oxfordre-com.eu1.proxy.openathens.net/
No CommentsAccess Issues with Lexis Nexis databases
Posted on July 30, 2024 @1:32 pm by ryan regier
We are having some issues accessing Lexis Nexis databases. Please use the Resource Page links to access the databases till we get this solved – https://resources.library.ubc.ca/?searchtype=keywords&search=lexis+nexis
No CommentsLost access to Alexander Street Press Databases
Posted on July 30, 2024 @1:34 pm by ryan regier
Resolved Jul 26, 2024
We’ve lost access to Alexander Street Press Databases. Vendor is having technical issues and working to get it fixed. No workaround at this time.
No Comments
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