UBC Library eResources: Service Bulletins

CPS ( RxTx) Access Issues

Posted on March 7, 2024 @10:37 am by ryan regier

Issue is now fixed. March 7, 2024

Some users are seeing access issues with CPS. http://resources.library.ubc.ca/page.php?id=674

The CPS website is having technical issues blocking access for some users.

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Multiple Authentication Issues

Posted on March 7, 2024 @10:37 am by ryan regier

Issues now fixed. March 7, 2024

There appears to be a technical issue happening with our authentication tool OpenAthens and we have lost access to multiple resources including:

We are working to get this fixed as quick as we can. If you notice an issue with a site not listed above, please report it here: https://about.library.ubc.ca/contact-us/ejournal-help/

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Access Medicine Error – “do not have permission to access this particular resource”

Posted on March 7, 2024 @10:36 am by ryan regier

Issue is now fixed. March 7, 2024

Users trying to access McGraw Hill’s Access Medicine may see this error:

“You are logged into the OpenAthens service, but you do not have permission to access this particular resource. Please contact the OpenAthens administrator at your institution to request access.”

As workaround please use the Access Medicine link from the Library Resource Page to access – http://resources.library.ubc.ca/page.php?id=328

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Mary Ann Liebert Access Issues

Posted on February 27, 2024 @12:56 pm by ryan regier

Issue is now fixed. Feb 27, 2024

We are having some access issues with Mary Ann Liebert Journals.

As a workaround, placing this URL in front of journal will give access: https://proxy.openathens.net/login?qurl=

You can also go this page and then search/browse to the article you are looking for: https://proxy.openathens.net/login?qurl=https://www.liebertpub.com/

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Blank Screen Error for Naxos Music Library

Posted on February 6, 2024 @12:35 pm by ryan regier

Users of Naxos Music Library may experience issues with page loading. We’re working with the publisher on resolving the issue.

Error message:  When clicking on an album, it fails to load on the first click and lands on a blank page.

Workaround: If refreshed, the page loads with full functionality. In addition, on the homepage, click open in a new tab on any album title, and it will load as expected in the new tab.

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Access issues with Knovel

Posted on February 12, 2024 @10:24 am by ryan regier

Issue is now fixed. Feb 12, 2024

Users will be sent in an endless “Check Access” loop when trying to access Knovel. Access won’t be granted.

We are working to get this solved. In the meantime please use the Resource Page link to access Knovel – http://resources.library.ubc.ca/page.php?id=475

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Access not working to De Gruyter eBooks

Posted on February 7, 2024 @11:33 am by ryan regier

Issue is now fixed. Feb 7, 2024

Access is not working for De Gruyter eBooks. Users are not recognized as coming from UBC on the De Gruyter and will see “Requires Authentication”

As a solution, login to De Gruyter using the “Access through your institution” on the De Gruyter page and search for UBC.

You can also place this prefix in front of a De Gruyter website link to access: https://proxy.openathens.net/login?qurl=

For example: https://proxy.openathens.net/login?qurl=https://doi.org/10.36019/9781978829053

Access will also work when coming through the De Gruyter Resource Page https://resources.library.ubc.ca/page.php?details=de-gruyter-ebook-collections&id=2459

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Lost access to SciFinder

Posted on January 17, 2024 @10:55 am by ryan regier

Issue is now fixed. Jan 17, 2024

UBC has lost access to SciFinder and users are seeing an “Access is not authorized” error.

We are working with the vendor to get this resolved ASAP.

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“Sorry Not Found” errors with Bloomsbury, DeGruyter, and John Benjamins eBooks

Posted on January 10, 2024 @8:55 am by ryan regier

We are seeing some ongoing issues with some eBooks from Bloomsbury, DeGruyter, and John Benjamins giving ‘Sorry not found’ errors from our Library Search.

These are being caused by metadata links that need to be manual fixed, so the problem may take some time to fully resolve.

As a workaround, go to the Resource Page for the Publisher and then search the book title on the Publisher website:

Also feel free to just contact us here and we will provide a direct working link to the eBook

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EBSCOhost Error with Exporting Search Results

Posted on December 7, 2023 @11:20 am by ryan regier

Issue is now fixed. Dec 7, 2023

When users try to use the “E-mail a link to download exported results (up to 25000)” feature in all Ebsco databases they are receiving the error message:

“Application Level Exception
To continue with the session, go back to the previous page.”

We are working with EBSCO to fix the error.

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