- Have questions or need more help with the issues below? Contact us here
Access Medicine Error – “do not have permission to access this particular resource”
Posted on March 7, 2024 @10:36 am by ryan regier
Issue is now fixed. March 7, 2024
Users trying to access McGraw Hill’s Access Medicine may see this error:
“You are logged into the OpenAthens service, but you do not have permission to access this particular resource. Please contact the OpenAthens administrator at your institution to request access.”
As workaround please use the Access Medicine link from the Library Resource Page to access – http://resources.library.ubc.ca/page.php?id=328
No CommentsMary Ann Liebert Access Issues
Posted on February 27, 2024 @12:56 pm by ryan regier
Issue is now fixed. Feb 27, 2024
We are having some access issues with Mary Ann Liebert Journals.
As a workaround, placing this URL in front of journal will give access: https://proxy.openathens.net/login?qurl=
You can also go this page and then search/browse to the article you are looking for: https://proxy.openathens.net/login?qurl=https://www.liebertpub.com/
No CommentsBlank Screen Error for Naxos Music Library
Posted on February 6, 2024 @12:35 pm by ryan regier
Users of Naxos Music Library may experience issues with page loading. We’re working with the publisher on resolving the issue.
Error message: When clicking on an album, it fails to load on the first click and lands on a blank page.
Workaround: If refreshed, the page loads with full functionality. In addition, on the homepage, click open in a new tab on any album title, and it will load as expected in the new tab.
No CommentsAccess issues with Knovel
Posted on February 12, 2024 @10:24 am by ryan regier
Issue is now fixed. Feb 12, 2024
Users will be sent in an endless “Check Access” loop when trying to access Knovel. Access won’t be granted.
We are working to get this solved. In the meantime please use the Resource Page link to access Knovel – http://resources.library.ubc.ca/page.php?id=475
No CommentsAccess not working to De Gruyter eBooks
Posted on February 7, 2024 @11:33 am by ryan regier
Issue is now fixed. Feb 7, 2024
Access is not working for De Gruyter eBooks. Users are not recognized as coming from UBC on the De Gruyter and will see “Requires Authentication”
As a solution, login to De Gruyter using the “Access through your institution” on the De Gruyter page and search for UBC.
You can also place this prefix in front of a De Gruyter website link to access: https://proxy.openathens.net/login?qurl=
For example: https://proxy.openathens.net/login?qurl=https://doi.org/10.36019/9781978829053
Access will also work when coming through the De Gruyter Resource Page https://resources.library.ubc.ca/page.php?details=de-gruyter-ebook-collections&id=2459
No CommentsLost access to SciFinder
Posted on January 17, 2024 @10:55 am by ryan regier
Issue is now fixed. Jan 17, 2024
UBC has lost access to SciFinder and users are seeing an “Access is not authorized” error.
We are working with the vendor to get this resolved ASAP.
No Comments“Sorry Not Found” errors with Bloomsbury, DeGruyter, and John Benjamins eBooks
Posted on January 10, 2024 @8:55 am by ryan regier
We are seeing some ongoing issues with some eBooks from Bloomsbury, DeGruyter, and John Benjamins giving ‘Sorry not found’ errors from our Library Search.
These are being caused by metadata links that need to be manual fixed, so the problem may take some time to fully resolve.
As a workaround, go to the Resource Page for the Publisher and then search the book title on the Publisher website:
- Bloomsbury – https://resources.library.ubc.ca/page.php?id=2637
- DeGruyter – https://resources.library.ubc.ca/page.php?s&id=2459
- John Benjamins – https://resources.library.ubc.ca/page.php?id=2699
Also feel free to just contact us here and we will provide a direct working link to the eBook
No CommentsEBSCOhost Error with Exporting Search Results
Posted on December 7, 2023 @11:20 am by ryan regier
Issue is now fixed. Dec 7, 2023
When users try to use the “E-mail a link to download exported results (up to 25000)” feature in all Ebsco databases they are receiving the error message:
“Application Level Exception
To continue with the session, go back to the previous page.”
We are working with EBSCO to fix the error.
No CommentsCanadian Standards Association (CSA) – PDF Downloading Error
Posted on November 22, 2023 @8:47 am by ryan regier
Users will see a “ERROR Something went wrong. Please try again” when trying to download CSA PDFs.
We are working to get the issue fixed ASAP!
In the meantime, you can download CSA PDFs on-campus or using VPN at this link: https://store.csagroup.org/ondemand/s/?language=en_US
No CommentsCanadian Standards Association (CSA) Error – Blank Screen
Posted on October 24, 2023 @9:10 am by ryan regier
Issue is now fixed. Oct 24, 2023
Access to CSA Standards are currently producing a blank screen https://resources.library.ubc.ca/page.php?details=csa-ondemand-standards—complete-csa-collection&id=2689
We are working with CSA to get this issue solved.
No Comments
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