- Have questions or need more help with the issues below? Contact us here
Access issues with Knovel
Posted on February 12, 2024 @10:24 am by ryan regier
Issue is now fixed. Feb 12, 2024
Users will be sent in an endless “Check Access” loop when trying to access Knovel. Access won’t be granted.
We are working to get this solved. In the meantime please use the Resource Page link to access Knovel – http://resources.library.ubc.ca/page.php?id=475
No CommentsAccess not working to De Gruyter eBooks
Posted on February 7, 2024 @11:33 am by ryan regier
Issue is now fixed. Feb 7, 2024
Access is not working for De Gruyter eBooks. Users are not recognized as coming from UBC on the De Gruyter and will see “Requires Authentication”
As a solution, login to De Gruyter using the “Access through your institution” on the De Gruyter page and search for UBC.
You can also place this prefix in front of a De Gruyter website link to access: https://proxy.openathens.net/login?qurl=
For example: https://proxy.openathens.net/login?qurl=https://doi.org/10.36019/9781978829053
Access will also work when coming through the De Gruyter Resource Page https://resources.library.ubc.ca/page.php?details=de-gruyter-ebook-collections&id=2459
No CommentsLost access to SciFinder
Posted on January 17, 2024 @10:55 am by ryan regier
Issue is now fixed. Jan 17, 2024
UBC has lost access to SciFinder and users are seeing an “Access is not authorized” error.
We are working with the vendor to get this resolved ASAP.
No Comments“Sorry Not Found” errors with Bloomsbury, DeGruyter, and John Benjamins eBooks
Posted on January 10, 2024 @8:55 am by ryan regier
We are seeing some ongoing issues with some eBooks from Bloomsbury, DeGruyter, and John Benjamins giving ‘Sorry not found’ errors from our Library Search.
These are being caused by metadata links that need to be manual fixed, so the problem may take some time to fully resolve.
As a workaround, go to the Resource Page for the Publisher and then search the book title on the Publisher website:
- Bloomsbury – https://resources.library.ubc.ca/page.php?id=2637
- DeGruyter – https://resources.library.ubc.ca/page.php?s&id=2459
- John Benjamins – https://resources.library.ubc.ca/page.php?id=2699
Also feel free to just contact us here and we will provide a direct working link to the eBook
No CommentsEBSCOhost Error with Exporting Search Results
Posted on December 7, 2023 @11:20 am by ryan regier
Issue is now fixed. Dec 7, 2023
When users try to use the “E-mail a link to download exported results (up to 25000)” feature in all Ebsco databases they are receiving the error message:
“Application Level Exception
To continue with the session, go back to the previous page.”
We are working with EBSCO to fix the error.
No CommentsCanadian Standards Association (CSA) – PDF Downloading Error
Posted on November 22, 2023 @8:47 am by ryan regier
Users will see a “ERROR Something went wrong. Please try again” when trying to download CSA PDFs.
We are working to get the issue fixed ASAP!
In the meantime, you can download CSA PDFs on-campus or using VPN at this link: https://store.csagroup.org/ondemand/s/?language=en_US
No CommentsCanadian Standards Association (CSA) Error – Blank Screen
Posted on October 24, 2023 @9:10 am by ryan regier
Issue is now fixed. Oct 24, 2023
Access to CSA Standards are currently producing a blank screen https://resources.library.ubc.ca/page.php?details=csa-ondemand-standards—complete-csa-collection&id=2689
We are working with CSA to get this issue solved.
No Comments
Oxford access issue – ‘Unknown or Unusable Identity Provider’
Posted on September 27, 2023 @8:36 am by ryan regier
Issue is now fixed. Sept 27, 2023
UBC Users are seeing a ‘Unknown or Unusable Identity Provider’ when they try to access some Oxford databases such as Oxford Music Online or Oxford Research Encyclopedias.
We are working to solve the issue as quickly as possible.
As a workaround, place this URL text in from the the Oxford website address that you wish to access. This will give you access after you login with your CWL: https://proxy.openathens.net/login?qurl=
For example, to access Oxford Music Online, use https://proxy.openathens.net/login?qurl=https://www.oxfordmusiconline.com/
No CommentseResources moving to ServiceNow
Posted on September 21, 2023 @9:36 am by ryan regier
On Monday, September 25 2023 the Library eResources’ Team will begin using ServiceNow as our ticketing and workflow system. ServiceNow replaces JIRA as the tool eResources uses for tracking and communicating on reported eResource issues from patrons and library staff.
This switch to ServiceNow means the eResources is now using the same ticketing system as UBC IT and Library Accounts, streamlining the ticket solving process.
Patrons and staff can continue to use the eResource Help Form to submit issues and you will now receive ticket update emails from the Service Desk email: service.helpdesk@ubc.ca
Updates to your eResource Tickets can also now be found in the UBC Self Service Portal under ‘View My Tickets’ https://ubc.service-now.com/selfservice
eResources will continue to monitor JIRA for internal tickets transferred by other Library Departments.
Thanks in advance for your patience during this transition and please let us know if we’ve missed any links in our documentation pointing to JIRA instead of ServiceNow.
No CommentsAccess issue with CCH Answer Connect
Posted on September 14, 2023 @9:52 am by ryan regier
Issue is now fixed. Sept 14, 2023.
We are seeing ongoing issues with CCH Answer Connect – https://resources.library.ubc.ca/page.php?details=cch-answerconnect&id=2412 not working for some users.
Some users will see a login screen prompting them for an email login which does not provide access.
There are no workaround currently, we are working on getting this issue fixed as soon as we can!
No Comments
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