- Have questions or need more help with the issues below? Contact us here
CNKI databases slow load issue
Posted on April 2, 2024 @10:08 am by ryan regier
We are seeing slow loading issues and sometimes no access with our CNKI databases.
We are investigating, please use access through our Resource Pages in the meantime
No CommentsEthnologue Database Not Working
Posted on April 2, 2024 @8:50 am by ryan regier
Issue is now fixed. April 2, 2024
Ethnologue: Languages of the World database is current not working and a “HTTP ERROR 503 Cannot contact upstream server” error is appearing.
We are working to solve the issue.
No CommentsIEEE site maintence outage on Saturday, March 16th
Posted on March 15, 2024 @10:35 am by ryan regier
On Saturday, 16 March, IEEE Xplore will undergo scheduled maintenance from 9:00 AM – 2:00 PM ET (1:00 – 6:00 PM UTC). Due to the nature of the upgrade, the platform will be unavailable for the entire duration of this timeframe. We apologize for the inconvenience and appreciate your patience.
No CommentsLost access to Diao Long Database of Chinese and Japanese Ancient Books
Posted on March 13, 2024 @12:22 pm by ryan regier
Issue is now fixed. March 13, 2024
We have lost access to the Diao Long Database of Chinese and Japanese Ancient Books https://resources.library.ubc.ca/page.php?details=diao-long-database-of-chinese-and-japanese-ancient-books—&id=2670
We are working with the provider to get this issue resolved.
No CommentsCPS ( RxTx) Access Issues
Posted on March 7, 2024 @10:37 am by ryan regier
Issue is now fixed. March 7, 2024
Some users are seeing access issues with CPS. http://resources.library.ubc.ca/page.php?id=674
The CPS website is having technical issues blocking access for some users.
No CommentsMultiple Authentication Issues
Posted on March 7, 2024 @10:37 am by ryan regier
Issues now fixed. March 7, 2024
There appears to be a technical issue happening with our authentication tool OpenAthens and we have lost access to multiple resources including:
- Access Medicine- Workaround in place here
- American Physical Society (APS) Journals
- Duke University Press eBooks and Journals
- Journal of the American Medical Association (JAMA) Journals
- Bates Visual Guide – Resource Page has working link to access videos
We are working to get this fixed as quick as we can. If you notice an issue with a site not listed above, please report it here: https://about.library.ubc.ca/contact-us/ejournal-help/
No CommentsAccess Medicine Error – “do not have permission to access this particular resource”
Posted on March 7, 2024 @10:36 am by ryan regier
Issue is now fixed. March 7, 2024
Users trying to access McGraw Hill’s Access Medicine may see this error:
“You are logged into the OpenAthens service, but you do not have permission to access this particular resource. Please contact the OpenAthens administrator at your institution to request access.”
As workaround please use the Access Medicine link from the Library Resource Page to access – http://resources.library.ubc.ca/page.php?id=328
No CommentsMary Ann Liebert Access Issues
Posted on February 27, 2024 @12:56 pm by ryan regier
Issue is now fixed. Feb 27, 2024
We are having some access issues with Mary Ann Liebert Journals.
As a workaround, placing this URL in front of journal will give access: https://proxy.openathens.net/login?qurl=
You can also go this page and then search/browse to the article you are looking for: https://proxy.openathens.net/login?qurl=https://www.liebertpub.com/
No CommentsBlank Screen Error for Naxos Music Library
Posted on February 6, 2024 @12:35 pm by ryan regier
Users of Naxos Music Library may experience issues with page loading. We’re working with the publisher on resolving the issue.
Error message: When clicking on an album, it fails to load on the first click and lands on a blank page.
Workaround: If refreshed, the page loads with full functionality. In addition, on the homepage, click open in a new tab on any album title, and it will load as expected in the new tab.
No CommentsAccess issues with Knovel
Posted on February 12, 2024 @10:24 am by ryan regier
Issue is now fixed. Feb 12, 2024
Users will be sent in an endless “Check Access” loop when trying to access Knovel. Access won’t be granted.
We are working to get this solved. In the meantime please use the Resource Page link to access Knovel – http://resources.library.ubc.ca/page.php?id=475
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