- Have questions or need more help with the issues below? Contact us here
Slowness in the eJournal Portal (“Journal Titles” tab)
Posted on September 8, 2017 @10:51 am by madgett
There continues to be intermittent issues with the eJournal Portal (the tab that says “Journal Titles” on the Library Homepage).
Per the third-party that hosts this service:
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“Thanks for the reports of slowness related to the E-journal Portal. We are aware of the issue… this issue is happening intermittently and is not impacting all customers which has made it difficult to diagnose and definitively address. For those impacted, we understand this is frustrating and apologize for the inconvenience this is causing you and your users. We also understand the timing is not great as many of you are starting new school years.”
“[W]e have a series of fixes going out in the next 1-5 weeks that we believe will significantly reduce the instances of slowness (if not fix this issue altogether).”
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As a temporary work-around, you can search for a journal title in the Catalogue from here.
…selecting “Journal title begins with” from the dropdown menu, BUT this will only search for journals (electronic and Print) that have a record in the Catalogue.
As always, report any problems – and direct Patrons to do the same – with online resources via our Help Form.
No Comments
eResources & Access Closed September 1st, 2017
Posted on August 29, 2017 @1:23 pm by madgett
Hello:
Due to conflicts in staff scheduling, the eResources & Access Team will all be away on Friday, September 1st.
Please do report any problems or access issues via our Help Form, and we will get to them on September 5th (after Labour Day).
Sorry for the inconvenience.
No CommentsCriterion-on-Demand down for maintenance
Posted on July 28, 2017 @10:20 am by park
Criterion-on-Demand will be down for scheduled maintenance and upgrades from 10:00 pm PDT Friday, July 28th to 7:00 am PDT Monday, July 31st.
No CommentsWiley eBooks & eJournals Down (July 19, 2017)
Posted on July 20, 2017 @1:57 pm by madgett
UPDATE ; Wiley Online is back online.
Wiley Online Library (eBooks & eJournals) seems to be down.
Working on it.
Stay tuned.
No CommentsProQuest Databases : Sites Display Incorrectly
Posted on July 18, 2017 @10:52 am by madgett
UPDATE: Site seems to be displaying as normal now.
FYI (for those that want to know) ProQuest has upgraded from “http://” formating for their URLs to “https://”. UBC Library Resource pages are in the process of being updated.
Databases on the ProQuest platform are displaying incorrectly. Basically, the landing pages are garbled.
A sample of problematic resources includes: Canadian Newsstream, ABI/INFORM Collection, ProQuest Dissertations & Theses Global and several others. ProQuest eBook Central is not affected.
We have submitted a ticket. Stay tuned for updates.
No CommentseJournal Portal very slow – 12June2017
Posted on June 12, 2017 @3:36 pm by madgett
*UPDATE* Slowness issues resolved. If you have further problems, please contact us using our Help Form:
There have been several reports about the eJournal Portal (“Journal Titles” on the Homepage, “Journals” under Search Collections) being very slow. We have reported this to Ex Libris/ProQuest, and they are working on it.
Stay Tuned!
No CommentsTaylor & Francis eBooks – Loss of Access
Posted on June 12, 2017 @12:42 pm by madgett
*This Issue Resolved*
Access to a number of Taylor & Francis ebooks online has been dropped. The links will still take you to the ebooks, but when you try to read one online, the message says:
“Sorry, you do not have access to this book. A subscription is required to access the full text content of this book.”
We hope to have this resolved by late Thursday afternoon. Sorry for the inconvenience.
No CommentsWenziBase (Erudition) databases – Down
Posted on April 10, 2017 @10:04 am by park
UPDATE: Access has been restored to both databases!
WenziBase databases, 中国方志库 Erudition and Complete Siku (Erudition) 全四庫, are both down.
From WenziBase:
“We suffered an outage due to technical issues beyond our control that caused data loss, and we are trying to restore service as quickly as possible, but unfortunately it will likely take a few days. We will send another update when we have a better estimate on when the service will be restored. We apologize for this interruption.”
Stay tuned for updates.
No CommentsOxford Journals: Problems linking for some articles
Posted on March 14, 2017 @10:06 am by park
Articles from some Oxford journals cannot be reached through Summon and the Citation Linker. Our vendor is working on restoring article level linking.
Work around:
If the “Full Text Online” link in Summon leads to the Citation Linker with “Browse Journal”, go back to the Summon results, click on “Preview” and then on the DOI, if present. This may link directly to the article.
Otherwise, when in the Citation Linker, click on “Browse Journal” and search for the article by title on the Oxford journal website.
Apologies for the inconvenience. Please continue to report problems via our Help Form.
No CommentsScienceDirect Journal Articles : Problems with linking
Posted on May 3, 2017 @11:53 am by madgett
UPDATE: PROBLEM SOLVED
ScienceDirect (Elsevier) Journal Article links producing error:
Sorry, your request can not be processed due to a system problem. Contact the Help Desk if the problem persists. [SD-009]
This is a known issue that is being worked on by the publisher. However, it may take several days. It seems to be caused by non-alphanumeric characters in either the article title or the journal title (for example a comma or colon or a parenthesis). This is happening from both Summon and the Citation Linker.
Work around:
If you see the above error on ScienceDirect, go back to the Citation Linker page and click the triangle next to the then click “Browse Journal”. You will then need to browse to the volume/issue/page of the article you want.
Apologies for the inconvenience. Please continue to report problems via our Help Form.
People