- Have questions or need more help with the issues below? Contact us here
Voyager System – Catalogue, etc. Down
Posted on October 31, 2016 @8:53 am by madgett
System back Online
Voyager, the system behind the UBC Library Catalogue is down. This will also affect those trying to log into EZproxy with a Barcode & PIN. Use your Campus-wide Login (CWL) if you can.
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Summon : Experiencing Intermittent Problems (Application Error)
Posted on October 24, 2016 @8:51 am by madgett
RESOLVED AGAIN! -Summon seems back to normal
October 20, 2016 – Problem Returns.
Yes, sadly the fix fell apart. Stay tuned.
UPDATE – Problem is reportedly fixed. Please contact us via the Help Form if you are still experiencing issues.
Summon (our “General” search and Discovery Tool) is experiencing problems. Some searches return the following error:
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Application Error
There were too many requests received from your client. This request will be ignored.
We are working on the problem. Try clearing the history (cache & cookies) from your browser and re-searching as this sometimes works.
Stay tuned!
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Summon (the Library’s General search interface) is Broken
Posted on September 6, 2016 @1:45 pm by madgett
UPDATE! All seems to be well. Report any problems to our Help Form.
Summon has launched a new interface. However, it hasn’t gone well. Links from results are broken, leading to an error message. Hopefully, a fix is coming soon. Stay Tuned!
No CommentsWiley Journals & eBooks – Some Access Problems
Posted on September 9, 2016 @2:54 pm by madgett
ACCESS RESTORED AGAIN!
…and lost again for some ebooks! Stay tuned.
ACCESS RESTORED! 🙂
Please clear the history, cache & cookies, from your browser. Report any continuing problems here, please:
Some folks are having problems accessing the Wiley site for ejournals & ebooks. The problems are spotty across the campus and do not affect everyone.
We are in contact with Wiley. Please stay tuned!
No CommentseBooks @ EBSCOhost : Firefox 45 Not Working
Posted on April 29, 2016 @12:03 pm by madgett
UPDATE – Temporary Fix But…
Per EBSCOhost:
“We sincerely apologize for the inconvenience of eBook PDFs not loading in Firefox 45 and above. This issue is a result of an update to the Firefox code base which is incompatible with our eBook viewer. We are working to fully resolve this issue as soon as possible and in the meantime have implemented a fix that has restored access to eBook PDFs in Firefox.”
“A byproduct of this fix is loss of page-to-page vertical scrolling for eBooks in Firefox, though all other navigation options remain available: table of contents links, page back and forward arrows, and entering a page number into the page number box.”
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eBooks on the EBSCOhost platform don’t seem to want to open their PDF files in Firefox 45 – currently on UBC Library computers.
Please use Internet Explorer on the Library computers. On your own computer, any other browser should be okay. We’re working on it!
No CommentsAPS (American Physical Society) Journals – EZproxy Access Down
Posted on April 19, 2016 @11:29 am by madgett
UPDATE! – Access was restored April 19th.
Due to excessive downloading attempts, American Physical Society (APS) has blocked access via EZproxy. We are working on a resolution. Stay Tuned
No CommentsOxford Journals – New URLs Causing Problems
Posted on February 19, 2016 @2:11 pm by madgett
Due to a change in how URLs are formatted (http VS https), some Oxford Journals are popping up error messages on and off campus.
Hopefully, this will be resolved soon.
In the meanwhile, report problems to us via our Help Form. A work around (on campus only) is to take the problem URL in the error message, for example:
http://ezproxy.library.ubc.ca/login?url=https://jiplp.oxfordjournals.org/
…and use just this part of it:
https://jiplp.oxfordjournals.org/
BUT this only works on campus.
No CommentsWiley Online Library – Access Problems Especially via EZproxy
Posted on February 2, 2016 @9:14 am by madgett
**UPDATE – ACCESS RESTORED** If you had problems yesterday, Please clear the history (cache & cookies) from browsers and try accessing Wiley now. Contact us via the Help Form if problems persist.
We are currently experiencing access problems for the Wiley Online Library eBooks & eJournals – especially via EZproxy.
Working on a solution. Watch this space for updates.
No CommentsWiley Access Down Off Campus and Some On-Campus Sites
Posted on December 18, 2015 @1:57 pm by madgett
UPDATE – Access temporarily restored while problem being sorted. Please clear history (cache & cookies) from your browser and try accessing again.
Access to the Wiley journals & ebooks is experiencing problems.
All off-campus access via EZproxy is down. Some on-campus access is down, as well. We are working on the problem.
No CommentsClosed for the Holidays (eResources Help Team)
Posted on December 15, 2015 @10:53 am by madgett
Hello & Happy Whateveryoucaretocelebrate!
The team here is a little bushed, so we are taking a break over the holiday season.
The eResources & Access Team, will be away from December 24th till January 4th. Please continue to submit your questions/problems via our Help Form during that time, and we will get to them ASAP in the New Year.
…but don’t you deserve a break, too?
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