ryan regier
Lost Access to Oxford
Our Oxford ebooks and journals are not recognizing UBC users for access. You will hit a paywall or “Get Access” despite already logged in. Oxford is aware of the issue and it should be fixed by the end of the day.
Library Toolkit and Resource Pages Not Working (Indexes and Databases)
Issue is now fixed. We are seeing an SQL error for our Library Toolkit and Resource Pages Not Working (Indexes and Databases). Library IT is aware and looking into it.
Open Athens Access not working for some users – Giving CWL Authentication Error
This issue is now fixed. 01March2023 We are currently experiencing at issue with Open Athens access to eResources not working for a number of users due to an issue with CWLs. The issue also seems to be impacting other UBC webpages like Workday. Library IT is looking into it: https://status.it.ubc.ca/ The error being returned is: […]
Lost access to Taylor and Francis eBooks
UPDATE – Problems resolved. Taylor and Francis Access is now working. Jan 19, 2023 We have currently lost access to a large number of our Taylor and Francis eBook titles. The titles will still appear in searches using Library Tools, but when going to the website a ‘Your institution has not purchased this content.’ will […]
Lost Access to Oxford University Press / Oxford Academic
UPDATE – Problems resolved. Oxford Access is now working. Jan 11, 2023 Oxford University Press and Oxford Academic access is currently down for multiple institutions. When trying to access a ‘Sans Sigma’ page will appear, with following error message: Sorry, there was an internal server error If this is the first time you are seeing […]
Lost Access to CNKI Journals and Ebooks
Access to CNKI ebooks and Journals is down, users will see a login page when they attempt to access these items. We are working quickly to resolve this issue. In the meantime, access may be provided by accessing CNKI via this link and searching or browsing to the item you are looking for – https://resources.library.ubc.ca/page.php?details=china-knowledge-resource-integrated-database-&id=334 […]
Lost Access to Brill eBooks and Journals
UPDATE – Problems resolved. Brill Access is now working. Dec 7, 2022 Access to Brill eBooks and Journals via Brill.com is currently down. This error will appear: “The page isn’t redirecting properly. An error occurred during a connection to brill.com. This problem can sometimes be caused by disabling or refusing to accept cookies.” We are […]
Access lost to Sage Journals
UPDATE – Problems resolved. Sage Access is now working. Nov 29, 2022 Access to all Sage journals and ebooks is currently down. Access attempts will prompt you to continuously ‘login via your institution’ and a ‘You have successfully logged in, but we cannot verify your access entitlements. Your organization appears to be using an invalid […]
Access lost to Canada Commons
UPDATE – Problems resolved. Canada Commons Access is now working. Nov 17, 2022 Access to Canada Commons ebooks is currently down, showing a ‘HTTP ERROR 503 – Cannot contact Upstream Server’ We are working quickly to get it resolved! In the meantime, if you are looking for access to a specific Canada Commons ebook, you […]
Access Lost to JOVE
UPDATE – Problems resolved. JOVE Access is now working. Oct 19, 2022 Access to JOVE is currently down and producing a JSON 500 ‘Internal Server Error’. This is impacting many University Libraries and the vendor is working quickly to get it resolved.
