ryan regier
Oxford eBook Records not linking to eBooks
A large number of Oxford ebooks in the catalog are not linking directly to the ebook and instead leaving the user at the general Oxford website. For example the record for Foundations of global health & human rights will leave the user at the general Oxford Scholarship Online Page: https://academic.oup.com/oxford-scholarship-online?login=true We are working to fix […]
Lost access to Access Medicine, Access Pharmacy, and other McGraw Hill Resources
Issue is now fixed. August 23, 2023. UBC has lost access to Access Medicine, Access Pharmacy, and other McGraw Hill Resources. We are working to resolve the issue! As a workaround you can place this URL in front of the website address and login to UBC with your CWL to access: https://proxy.openathens.net/login?qurl=
Lost access to New England Journal of Medicine website
Issue is now fixed. August 11th, 2023. UBC has lost access to the New England Journal of Medicine (NEJM) of their website. As a workaround you can place this URL in front of a NEJM URL and login with your CWL to access: https://proxy.openathens.net/login?qurl= Alternatively you can also access current issues of NEJM via OVID […]
Lost access to Wiley eJournals and eBooks
Issue is now fixed. August 9th, 2023. Contact us if you still see issues. Some users have lost access to Wiley eJournals and eBooks. We are working with Wiley to get this resolved ASAP. As a workaround, to access a Wiley title, add this URL in front of the Wiley website address in your browser: […]
Audio Cine Films – “Cannot stream this title” Error
When accessing Audio Cine Films, Users will be unable to watch/stream the movies and see this error: We are sorry, but you cannot stream this title in the browser you are current using. To stream a title, please use an alternate browser (Chrome, Firefox or Edge). For more information on supported devices and operating systems […]
ASTM error ‘This document is in the process of being published’
When trying to access ASTM Items users will see this error: This document is in the process of being published and is not yet available for download. Please check back tomorrow. After closing the error, you will be redirected to an ASTM login page that will not provide access if you are using Firefox Browser. […]
Access Issue with Duke University Press – “There isn’t anything to show here.”
Issue is now fixed. July 26, 2023 We are seeing an access issue for some publications with Duke University Press from our Library Searches. When clicking the link to an Item, you will be take to a Crossref ‘Find this content at the locations below’ page: When selecting the Duke University Press option you will […]
Pitchbook – “Connection refused” Error
Issue is now fixed. July 14, 2023 Accessing Pitchbook via the UBC Pitchbook Link (https://library-ubc-pitchbook-com.ezproxy.library.ubc.ca/) will produce this error: “Connection refused by library.ubc.pitchbook.com, please try again later.” Pitchbook is working on getting this issue fixed ASAP
Pitchbook – Account was deleted or inactive
Pitchbook individual accounts expire after lack of usage or at the end of our subscription year (late June, early July). If you see an error that says your account was deleted or inactive, you can reset your account here by using your UBC email address to create a new account – https://ezproxy.library.ubc.ca/login?url=http://library.ubc.pitchbook.com/
Error when Accessing Karger Books and Journals
Issue is now fixed. May 29, 2023. Users will see a “Your action has resulted in an error. Please click the Back button in your browser and try again.” when they try to access Karger eBooks and eJournals. Hitting the Back Button will not fix the issue. We are working on getting this issue fixed. […]
