By madgett on June 12, 2017
*UPDATE* Slowness issues resolved. If you have further problems, please contact us using our Help Form: There have been several reports about the eJournal Portal (“Journal Titles” on the Homepage, “Journals” under Search Collections) being very slow. We have reported this to Ex Libris/ProQuest, and they are working on it. Stay Tuned!
By madgett on May 3, 2017
*This Issue Resolved* Access to a number of Taylor & Francis ebooks online has been dropped. The links will still take you to the ebooks, but when you try to read one online, the message says: “Sorry, you do not have access to this book. A subscription is required to access the full text content […]
By madgett on December 14, 2016
Seasonally-Appropriate Greetings! Thanks for all your questions this past year. Your helpful (we hope) eResources staff will be away from December 24th and returning January 3rd. Do continue to send any questions/problems to our Help Form, and we will get to them ASAP in the new year. See you in 2017!
By madgett on October 24, 2016
System back Online Voyager, the system behind the UBC Library Catalogue is down. This will also affect those trying to log into EZproxy with a Barcode & PIN. Use your Campus-wide Login (CWL) if you can.
By madgett on October 14, 2016
RESOLVED AGAIN! -Summon seems back to normal October 20, 2016 – Problem Returns. Yes, sadly the fix fell apart. Stay tuned. UPDATE – Problem is reportedly fixed. Please contact us via the Help Form if you are still experiencing issues. Summon (our “General” search and Discovery Tool) is experiencing problems. Some searches return the following […]
By madgett on August 17, 2016
ACCESS RESTORED AGAIN! …and lost again for some ebooks! Stay tuned. ACCESS RESTORED! 🙂 Please clear the history, cache & cookies, from your browser. Report any continuing problems here, please: Some folks are having problems accessing the Wiley site for ejournals & ebooks. The problems are spotty across the campus and do not […]
By madgett on April 26, 2016
UPDATE – Temporary Fix But… Per EBSCOhost: “We sincerely apologize for the inconvenience of eBook PDFs not loading in Firefox 45 and above. This issue is a result of an update to the Firefox code base which is incompatible with our eBook viewer. We are working to fully resolve this issue as soon as possible […]