UPDATE – Problems resolved. Taylor & Francis eBook site is having problems with some titles. Some ebooks are producing a “ERROR 404 : Sorry, we can’t seem to find the page you’re looking for.” We are working on the problem. Sorry for the inconvenience.
UPDATE: Now Working The Highlight & Search feature in the Library’s Access Browser Extension (from Lean Library) will be down for this week (Oct. 5th – 9th), but should be back next week. Don’t know about the Library’s Access Browser Extension? Please read here.
UPDATE – No problems reported. FYI The UBC Library Catalogue will be down for maintenance from 10:00pm PDT for 90 minutes. Our Discovery Service, Summon, will continue working except for any links leading to the Catalogue. Please report any problems via our Help Form.
All Issues Resolved. PLease report any further problems via our Help Form: Electronic Resources Help EBSCOhost databases & eBook site having problems: “EBSCO Customer Support has received reports of an issue with Multiple Products showing slow response or timeouts.” Stay tuned for updates.
June 26, 5:00pm – 9:00pm Due to scheduled maintenance The following services may be down on Friday, June 26th, from 5:00pm – 9:00 pm PST: Citation Linker (Full Text Online page) eJournal Portal (“Journal Titles” tab on Library Homepage) UlrichsWeb As well, the “Alternatives” feature of the Library Access Browser Extension (Lean Library) may also […]
UPDATE: As of June 24 morning, EBSCOhost databases seem to be back to normal. EBSCOhost Databases were down earlier today They appear to be back, but are very slow. Stay tuned for any further updates.
RESOLVED! We have solved the problem with Passport. Please do the following: 1) clear all history (cache & cookies) from your browser (or if you know what you are doing, clear only the history/cookies related to Passport) 2) go to the Resource page & click on Connect to Resource and log into UBC’s EZproxy as […]
Issue resolved. Linking at the journal title level to select titles within EBSCOhost’s Medline can lead to an error: Error in HttpHandler We are working on a solution. Linking to the Database itself and then searching within the Database works fine. EBSCOhost Medline database level is HERE.
UPDATE – PROBLEM SEEMS TO BE RESOLVED FOR NOW. Summon, the Library’s discovery service, is experiencing issues at the moment. Page loads slow or shows an Application Error message. Working on a fix. Stay Tuned.