- Have questions or need more help with the issues below? Contact us here
EBSCO intermittent service issues (Nov.8, 2021)
Posted on November 8, 2021 @2:39 pm by kmcgrath
UPDATE: Database level linking seems to be working, but not article level. Try entering at journal level and browsing to article.
Please report any continuing issues via the eResources Help Form.
Access to EBSCO databases and ebooks is intermittent. Users may be unable to login, or get a range of error messages (505, server upstream).
EBSCO Supports Teams are investigating and we will provide updates when available.
No CommentsTaylor & Francis Journals Down – 20_Oct_2021
Posted on October 25, 2021 @8:26 am by madgett
RESOLVED
Access to the Taylor & Francis journals is down.
NOTE : We have been advised that a fix is being tested Friday with an intention to release it on Monday 25th October.
It has been reported.
Workaround => if you follow a link through to an article, get the “Select your Institution” error BUT you see “Access Provided by the University of British Columbia” at the top of the page, click on “Home” then re-search the article’s DOI or Title on the T&F site itself.
Their ebook site is still working.
No CommentsDesLibris – HTTP 503 Error (Oct.2021)
Posted on October 5, 2021 @1:22 pm by kmcgrath
RESOLVED
The DesLibris ebook platform is currently experiencing technical issues.
HTTP ERROR 503 Cannot contact upstream server: https://www.deslibris.ca/
We’ve reported the problem to the provider and will post a notice when service is restored.
No Comments
Maintenance on Some Discovery Services this weekend Sept. 25, 2021
Posted on September 24, 2021 @11:45 am by madgett
The following services will be unavailable 8am-4pm, Saturday, September 25th due to planned maintenance by Ex Libris.
- eJournal Portal (Journal Titles tab on the Library homepage)
- Citation Linker (Blue Full Text button)
- Ulrich’s
CNKI Databases (Journals, Thesis, etc.) – No Downloading (Sept.2021)
Posted on December 15, 2021 @8:47 am by madgett
Latest Update : Another day, another update 🙂
CNKI is now downloading PDFs again. Resource Page here:
If linking by title or article level, titles using the Qingdao platform https:chn.oversea.cnki.net are working better than titles using the California platform https:global.cnki.net .
UPDATE – Nov. 15th: Currently, the California server (https://go.openathens.net/redirector/ubc.ca?url=http://global.cnki.net) seems to be working and PDFs can be downloaded, but the Qingdao server (https://go.openathens.net/redirector/ubc.ca?url=http://oversea.cnki.net/) has intermittent errors. Qingdao can still be used for searching & reading online, but no PDF downloads.
The CNKI Databases, covering Chinese journals, theses, dissertations and more, is currently not allowing downloads.
We are working on a solution.
Stay Tuned!
No CommentsOxford Journals – Page Not Found error (Sept.2021)
Posted on September 22, 2021 @11:40 am by madgett
RESOLVED
Oxford Journals are currently leading to an
The page you’re looking for cannot be found.
…error. We are working on it. Stay tuned!
No CommentsNatural Medicines: Loss of Access (August 2021)
Posted on August 24, 2021 @11:19 am by kmcgrath
We have recently lost access to Natural Medicines.
Update (Aug.24, 2021): Access restored
No CommentseJournal Portal down (“Journal Titles” tab on Library Homepage)
Posted on August 11, 2021 @9:38 am by madgett
Issue now resolved.
The eJournal Portal (the “Journal Titles tab on the Library Homepage) is down.
To find a journal by its title, please go to this page:
…and search for your journal. Should be fixed shortly.
No Comments
Audio Cine Films – Format for Links Changed
Posted on June 30, 2021 @3:09 pm by madgett
Looks like Audio Cine Films (a site for streaming movies) has changed some of their links, and some records in our catalogue no longer work.
If you run into this problem, go to our Resource page and, after logging into Audio Cine< search for your movie on their site.
No CommentsTaylor & Francis ebooks and OpenAthens: 1st Visit Account Request
Posted on June 28, 2021 @9:45 am by madgett
On a User’s 1st visit to the Taylor & Francis ebook site, after authenticating via OpenAthens, they will be asked to begin to set up an account.
1st question is to identify your Country/Region. Just say “Canada”.
Ignore box for “Marketing materials”.
Tick box to agree to “Terms & Conditions”.
You will be then identified as “User” for this and all future visits. You can choose to update “User” to your own info, but for privacy reasons, you can ignore.
Similar experiences have been reported on other sites on 1st visits. Report any questions/problems via the Ask Us! portal.
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