UBC Library eResources: Service Bulletins

VPN, RSVPN: But am I really connected?

Posted on December 8, 2008 @12:29 pm by irobb

A patron swears they are connected to VPN or RSVPN at home, but they still can’t access a database. To see if they are really connected, have them go to CMYIP (see my IP). The IP address for VPN should start 142.103…, RSVPN starts 128.189… Different numbers, NOT connected. Advise patrons to clear their browser’s cache & cookies (“Clear Private Data” in FireFox, “Internet Options” in IE), re-start the browser and set up VPN fresh or try RSVPN again.

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Global Market Information Database **UPDATE LATEST**

Posted on December 4, 2008 @4:11 pm by irobb


GMID is back in business. And, wait for it, the old error message problem seems to be cured as well.

Due to issues with the EZproxy server, GMID will likely not be available till Wednesday, Dec. 10. Sorry for the inconvenience. Please watch for further updates.

The GMID is currently unavailable. Attempts to access lead to a log-in screen asking for a password. Your Library card number should normally by-pass this screen and take you to the familiar “I Agree” button. The problem may be a hold-over from past issues or a result of the EZproxy being down. We are looking into it. Stay tuned.

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EZproxy & Links to Print Journals **BACK UP**

Posted on December 3, 2008 @3:39 pm by irobb

The links are back and working from the A-Z ejournal list, the eLink menu, Catalogue Quick Search journal box, etc. EZ proxy is mostly working (see GMID posting).

Folks, as you may have seen from the Library Home page:

“Two Library servers will undergo maintenance on Wednesday, Dec 03 from 3:00pm to 6:00pm. During this time, access to applications such as the New Materials website, the Chung Collection Inventory, the Media Booking and Course Reserves forms, and EZPROXY rewriting proxy service will be unavailable.”

As well, links from the A-Z ejournal list to print records are not working and searching from the “Journal/Ejournal” box on the Catalogue page is not working. (Searching in the Catalogue itself works). Let’s hope this is all resolved by 6:00pm as promised.

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RSVPN re-boot

Posted on December 1, 2008 @10:50 am by irobb


“RSVPN failover unit will be rebooted twice, during the following windows:
Friday December 5th, 6-8am
Saturday December 6th, 6-8am
It is very unlikely that this will affect the RSVPN service…”

Uh huh. But be aware, just in case.

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SAGE Journals – full archive not available

Posted on April 19, 2013 @10:16 pm by madgett

Our access to SAGE Journals content has recently changed.
Until recently, we enjoyed access to the complete backfile for all SAGE journal titles. This has now been restricted to start with access from 1999. We continue to have access to the complete backfile for all titles that are part of the Full-Text Collections on both the SAGE Journals Online and CSA Illumina platforms.

Our CRKN contract with SAGE is currently in negotiation with the publisher and options for access to all SAGE journal content are being explored.

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Global Market Information Database – ACCESS RESTORED

Posted on September 29, 2008 @3:36 pm by irobb

Update: October 1st – 9:20am
Access has been restored. Please report continuing problems to eResources help.

September 30th – 1:30pm
Contact has been made with GMID. The glitch is at their end, and many libraries are experiencing the same problem as us. They expect the problem to be fixed tomorrow morning. Watch for an update.

(original message)
Searching and some browsing in GMID results in an error message. A request for help has been sent to their Support staff.

Sorry for any inconvenience this might cause. Please stay tuned.

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Taylor & Francis Informaworld – Scheduled Maintenance – Sept.27th, 2008

Posted on April 19, 2013 @10:15 pm by madgett

Taylor & Francis will be performing essential server maintenance on Saturday, September 27, 2008, resulting in intermittent access to informaworld. Two short periods of downtime are expected throughout the day which will last a maximum of thirty minutes.

The informaworld team would like to apologise to customers for any inconvenience this might cause.

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Proquest Databases – ACCESS Restored

Posted on April 19, 2013 @10:15 pm by madgett

Update: Monday, Sept.22nd
Access restored.

Friday, Sept.19th 1:00pm
Access to the Proquest site and all databases is currently unavailable due to a server outage.
Proquest is working to have service restored as quickly as possible.

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Rewriting Proxy Server (RSVPN) – RESTORED

Posted on April 19, 2013 @10:15 pm by madgett

Update: Thursday, September 18th – 11:00am
RSVPN is now available. UBC IT Services confirmed that the outage was due to a routing problem. Please report any continuing difficulties with RSVPN to the Library Systems Help Desk at 604-822-6725.

Wednesday, September 17th – 11:30am
Access to electronic resources through the Rewriting Proxy Server (RSVPN) is unavailable at the moment.

Please use VPN or the Proxy Server instead. We apologize for any inconvenience this is causing.

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RSC Website Service Disruption – September 20th, 2008

Posted on April 19, 2013 @10:15 pm by madgett

The RSC website at http://www.rsc.org will be unavailable on Saturday, September 20th between 9:30am and 1:30pm.

The RSC apologises for any inconvenience this may cause.

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