- Have questions or need more help with the issues below? Contact us here
Érudit platform currently unavailable
Posted on March 26, 2019 @9:03 am by kmcgrath
UPDATE: Site back up.
Access to the Érudit platform has been unavailable since Tuesday, March 21st, 2019 due to a major fire at the Réseau d’informations scientifiques du Québec (RISQ). Technical teams are working to replace the damaged infrastructure as quickly as possible.
Updates will be shared on the Érudit Twitter account @eruditorg and we will provide notice when access is restored.
No CommentsProQuest eBook Central down – 20MARCH2019
Posted on March 21, 2019 @12:07 pm by madgett
Update : Site back up
ProQuest eBook Central seems to be down. Error message says “Cannot connect to the server.”
We are investigating.
Stay tuned.
No CommentseJournal portal and Citation Linker will be unavailable for 24 hours starting February 8 at 5:00 p.m.
Posted on February 11, 2019 @10:24 am by madgett
UPDATE – move went well with few problems reported!
Due to a migration to new servers by our third-party eResources Discovery provider, the eJournal Portal (our ejournal linking from the “Journal Titles” tab on the Library Homepage) and our Citation Linker (also known as UBC eLink – the page with a big blue button that links citations to full text) will be offline for 24 hours starting at 5:00 p.m. PST on Friday, February 8th.
Summon and the Catalogue will be partially affected. Only links that go directly to articles, journals, books, videos, etc. will work during this time.
Users can also use direct article links on Google Scholar during this time, but not UBC eLink.
Much more technical info HERE.
For additional assistance, please contact your nearest library branch, or report any problems via the Help Form.
No CommentsCriterion-on-Demand : Video won’t play
Posted on February 13, 2019 @8:49 am by madgett
UPDATE – Older versions of Firefox still displaying error message. Other browsers working. If using Firefox, get latest version; otherwise, use another browser. Remember Internet Explorer needs Silverlight plug-in.
Criterion-on-Demand is showing an error message instead of playing videos.
We are working with them to resolve this.
Thanks for your patience.
No Commentsde Gruyter Website very slow to load
Posted on January 21, 2019 @3:59 pm by madgett
The Walter de Gruyter website, which host many ebooks (including Harvard and Columbia) is verrrrrry slow.
We have a ticket in to de Gruyter.
Please be patient while we work on this issue. The page will load… eventually.
No CommentseResources & Access Closed till January 2nd – Merry Christmas
Posted on December 24, 2018 @1:18 pm by madgett
Happy Holidays!
The eResources & Access Team will be away till January 2nd. The University is closed till then as well.
Please continue to report any access problems via our HELP FORM, and we will look into it in the New Year.
No CommentsWiley eBooks – Loss of Access to Many eBooks
Posted on December 20, 2018 @8:44 am by madgett
UPDATE Access to Wiley ebooks restored.
Loss of access to many Wiley Online eBooks.
We are working on a solution, stay tuned!
Report any problems via our Help Form.
No CommentsScienceDirect (Elsevier): Off-Campus Access Restored
Posted on December 18, 2018 @9:13 am by madgett
Off-campus access to ScienceDirect (Elsevier) ejournals & ebooks has been restored via EZproxy.
If you had problems yesterday, clear the history (cache & cookies) from your browser before trying to connect.
Report any problems via our Help Form.
No CommentsOff-Campus access to Taylor & Francis ebooks down
Posted on November 27, 2018 @12:31 pm by madgett
Taylor & Francis ebooks:
UPDATE: PROBLEM RESOLVED.
Please clear the history (cache & cookies) from your browser if you had a recent problem with Taylor & Francis ebooks.
Off-Campus access via EZproxy is down. We are working on it. Stay Tuned!
No CommentsPsychiatryOnline – Access Down Off Campus
Posted on October 26, 2018 @8:12 am by madgett
UPDATE : Access off campus has been restored. Please clear your browser history (cache & cookies) if you were having access problems.
If problems persist, contact us via our Help Form.
PsychiatryOnline is down for off-campus access.
This site (with all its ebooks and other content – including DSM-5) can currently be accessed on campus only.
The issue is being worked on. Stay tuned!
No Comments
