- Have questions or need more help with the issues below? Contact us here
OVID resources unavailable
Posted on May 9, 2019 @10:19 am by madgett
UPDATE : Access Restored.
Access to all OVID resources is currently unavailable due to a system wide outage on the vendor site. This impacts access to: Medline, Embase, LWW journals, Books@OVID, HAPI, EMB Reviews. They are working to restore access as quickly possible.
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Indexes & Databases Pages – Access Restored!
Posted on April 26, 2019 @10:19 am by kmcgrath
Update: We’re back online. Thanks for your patience.
Access to the Library’s Indexes & Databases is currently unavailable.
We are working to restore this as quickly as possible.
ScienceDirect (Elsevier) Blocked Off Campus
Posted on April 12, 2019 @8:29 am by madgett
UPDATE => ScienceDirect restored.
Elsevier has restored access to ScienceDirect.
They blocked access for almost a full day due to “Systematic downloading of significant amounts of data”. Please read about the use of Library-licensed online resources.
Do not use automated software to download articles. If you wish to do Text & Data Mining or other high-download activities, contact our Licensing Unit to see what is possible. In some cases, all the Provider needs is notification beforehand.
https://services.library.ubc.ca/electronic-access/connect/?login
At this time, ScienceDirect (ebooks & ejournals from Elsevier) appears to be blocked for off-campus Access via EZproxy.
We are investigating.
Stay tuned.
No CommentsÉrudit platform currently unavailable
Posted on March 26, 2019 @9:03 am by kmcgrath
UPDATE: Site back up.
Access to the Érudit platform has been unavailable since Tuesday, March 21st, 2019 due to a major fire at the Réseau d’informations scientifiques du Québec (RISQ). Technical teams are working to replace the damaged infrastructure as quickly as possible.
Updates will be shared on the Érudit Twitter account @eruditorg and we will provide notice when access is restored.
No CommentsProQuest eBook Central down – 20MARCH2019
Posted on March 21, 2019 @12:07 pm by madgett
Update : Site back up
ProQuest eBook Central seems to be down. Error message says “Cannot connect to the server.”
We are investigating.
Stay tuned.
No CommentseJournal portal and Citation Linker will be unavailable for 24 hours starting February 8 at 5:00 p.m.
Posted on February 11, 2019 @10:24 am by madgett
UPDATE – move went well with few problems reported!
Due to a migration to new servers by our third-party eResources Discovery provider, the eJournal Portal (our ejournal linking from the “Journal Titles” tab on the Library Homepage) and our Citation Linker (also known as UBC eLink – the page with a big blue button that links citations to full text) will be offline for 24 hours starting at 5:00 p.m. PST on Friday, February 8th.
Summon and the Catalogue will be partially affected. Only links that go directly to articles, journals, books, videos, etc. will work during this time.
Users can also use direct article links on Google Scholar during this time, but not UBC eLink.
Much more technical info HERE.
For additional assistance, please contact your nearest library branch, or report any problems via the Help Form.
No CommentsCriterion-on-Demand : Video won’t play
Posted on February 13, 2019 @8:49 am by madgett
UPDATE – Older versions of Firefox still displaying error message. Other browsers working. If using Firefox, get latest version; otherwise, use another browser. Remember Internet Explorer needs Silverlight plug-in.
Criterion-on-Demand is showing an error message instead of playing videos.
We are working with them to resolve this.
Thanks for your patience.
No Commentsde Gruyter Website very slow to load
Posted on January 21, 2019 @3:59 pm by madgett
The Walter de Gruyter website, which host many ebooks (including Harvard and Columbia) is verrrrrry slow.
We have a ticket in to de Gruyter.
Please be patient while we work on this issue. The page will load… eventually.
No CommentseResources & Access Closed till January 2nd – Merry Christmas
Posted on December 24, 2018 @1:18 pm by madgett
Happy Holidays!
The eResources & Access Team will be away till January 2nd. The University is closed till then as well.
Please continue to report any access problems via our HELP FORM, and we will look into it in the New Year.
No CommentsWiley eBooks – Loss of Access to Many eBooks
Posted on December 20, 2018 @8:44 am by madgett
UPDATE Access to Wiley ebooks restored.
Loss of access to many Wiley Online eBooks.
We are working on a solution, stay tuned!
Report any problems via our Help Form.
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