- Have questions or need more help with the issues below? Contact us here
Creating a Personal EBSCOhost Folder (Off Campus)
Posted on October 2, 2018 @9:17 am by madgett
UPDATE : Issue has been temporarily resolved. IF you had problems in the past, please clear history (cache & cookies) from your browser and try to set up a folder now. Contact us if problems persist via our Help Form.
Due to technical difficulties that EBSCOhost is aware of (and working on), patrons cannot create an EBSCOhost personal folder while off campus and using EZproxy. To create a folder, patrons must be on campus using a Library computer, UBCSecure Wireless or other computer with a recognized UBC IP address. You can tell if you are at a recognized IP because the UBC crest will appear on the left side of the screen (EZproxy, as mentioned, is the exception. The crest is there, but you cannot create a folder).
After you create a folder on campus, you can log into it when you access a UBC Library subscribed EBSCOhost database off campus via EZproxy.
We will update this post as EBSCOhost works on this problem.
No CommentsEBSCOhost Databases : Now able do a search for a Journal in the UBC Catalogue
Posted on July 10, 2018 @8:50 am by madgett
New search linking from EBSCOhost to the UBC Catalogue for Journals
When searching in EBSCOhost Databases, you will now see a new link next to Journal / Article results that has a “rainbow” book case:
This link will search for the journal ISSN in the UBC Catalogue so that you can see what Print holdings (as well as Online) the Library has. This will be particularly helpful for articles with poor or no images (when we have the Print) or for locating Archives of a journal (Print or Online) that go back farther than the EBSCOhost full text holdings.
No CommentsWiley eBooks & eJournals Migrating to a New Platform
Posted on March 19, 2018 @11:28 am by madgett
Wiley OnLine Library Moving UPDATE Moved March 17 or 18 2018
Well, looks like the move happened. Site looks different and has some changes to functionality, I believe. Have a look HERE.
Please talk to your Subject or Liaison Librarian if you have any questions about using the site or its features. Contact us at the Help Form below to report any problems.
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We were just advised that Wiley will be migrating to their new platform this weekend [March 17th or 18th]. Redirects will be in place, but there will be no dual access period. Wiley does not anticipate any downtime. Although the base URL remains the same, the URLs at the journal level will be changing
Please report any problems to our Help Form.
No CommentsNew RefWorks and Google Docs not working together
Posted on April 9, 2018 @3:46 pm by park
UPDATE: RefWorks reports that this is fixed.
New RefWorks and Google Docs are not working together.
There is a system wide problem with New RefWorks not working with Google Docs. RefWorks is working on resolving this issue.
Instead of Google Docs, please use another word processor, such as MS Word.
We apologize for the inconvenience.
No CommentsProQuest eBook Central Down – January 20th
Posted on January 15, 2018 @10:23 am by madgett
FYI:
Due to scheduled maintenance, ProQuest Ebook Central will be unavailable at:
Saturday, January 20, from 10am to 4pm Pacific Time
No CommentsLibrary Catalogue Down
Posted on December 18, 2017 @2:32 pm by madgett
UPDATE: Seems to be working again.
Unfortunately, the Library catalogue is down. UBC IT has a bulletin HERE.
Other discovery services, like Summon, are working – but any links from Summon results to the Cataloge do not work.
Watch UBC IT Bulletins and this post for updates.
Sorry for the inconvenience.
No CommentseResources & Access Christmas Closure
Posted on December 12, 2017 @8:22 am by madgett
Hello:
Hope everyone is looking forward to the break between Christmas & New Years. We are!
eResources & Access will be closed from December 23rd and reopening January 2nd. Do continue to report any problems with our online resources during that time using the Help Form. We will investigate all problems and respond in the new year.
All the season’s Best,
Your eResources & Access Team
No Comments
Taylor & Francis Journals site down for maintenance
Posted on December 1, 2017 @2:46 pm by park
Taylor & Francis Online (Journals website) will be unavailable Friday, December 1, 2017 from 4:00 pm – 5:00 pm.
From Taylor and Francis: “This is due to a scheduled improvement to the platform infrastructure.
We apologize for any inconvenience this may cause, and our developers will be working as quickly as possible to deploy the release.”
No CommentsScienceDirect (eJournals & eBooks) : Some Site Problems
Posted on November 8, 2017 @11:58 am by madgett
UPDATE! Science Direct is tweeting that the issue is resolved. If you are still having problems:
- clear the history (cache & coolies) from your browser and try again
- report via the Help Form below if problems continue
The ScienceDirect platform from Elsevier is experiencing intermittent problems.
Sometimes there is an error message “Sorry, your request cannot be processed…” sometimes a log-in screen.
We are working on a solution. Please report any problems to our Help Form.
No Comments
Resource Pages with Additional Log-in info not working
Posted on November 6, 2017 @11:36 am by madgett
UPDATE – log-in to Usernames & Passwords working as expected now.
Certain online resources require additional log-in information – like a Username & Password that is shared by everyone. This info is usually hidden and requires Users to log into a secondary level.
For example, access to the BC Building Code (click here). You need to log in to get the Username & Password to access the Code… but it isn’t working.
A ticket has been submitted, and we hope that access to these types of resources (that have a hidden page with additional log-in info) can be fixed soon.
Sorry for the inconvenience.
No Comments
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