- Have questions or need more help with the issues below? Contact us here
CB Insights – Log-in Problem Fixed?
Posted on October 28, 2020 @4:00 pm by madgett
CB Insights was showing a “Your session has expired” error message when Users signed in via EZproxy.
I think that it is fixed now.
Please clear history, cache & cookies, if you had problems in the past and go through our Resource page to log into an existing account.
No CommentsO’Reilly for Higher Education (Safari) – New Log-in
Posted on October 13, 2020 @1:40 pm by madgett
O’Reilly now uses your CWL to log in rather than your email address.
This will set up a new account on your first visit.
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Existing Users who temporarily wish to access their older (via UBC email) account, click here.
No CommentsEZproxy Down for Maintenance – Oct. 8th, 10:00 am PDT
Posted on October 7, 2020 @12:12 pm by madgett
EZproxy, used to authenticate Users into Library resources from off campus, will be down for maintenance Thursday,
October 8th, at 10:00 a.m. PDT for 30 minutes. If you run into access problems outside of that window in time, please
report it to us via out Help Form.
No CommentsLibrary Access Browser Extension (Lean Library) & Safari 14 -Oct.2020
Posted on October 6, 2020 @8:30 am by madgett
For some Users who have installed Lean Library on their Safari 14 browser, there have been error messages asking them to upgrade their macOS. This is a known issue. A fix is expected in the next week or so, possibly with the release of the new OS “Big Sur”. Sorry for the inconvenience.
Taylor & Francis eBook Site Having Problems -Oct.05, 2020
Posted on October 7, 2020 @12:02 pm by madgett
UPDATE – Problems resolved.
Taylor & Francis eBook site is having problems with some titles.
Some ebooks are producing a “ERROR 404 : Sorry, we can’t seem to find the page you’re looking for.”
We are working on the problem. Sorry for the inconvenience.
No CommentsLibrary Access Browser Ext. (Lean Library) : Highlight & Search Down -Oct2020
Posted on October 15, 2020 @8:22 am by madgett
UPDATE: Now Working
The Highlight & Search feature in the Library’s Access Browser Extension (from Lean Library) will be down for this week (Oct. 5th – 9th), but should be back next week.
Don’t know about the Library’s Access Browser Extension? Please read here.
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UBC Library Catalogue Down for Maintenance -Sept. 30, 10PM
Posted on October 7, 2020 @12:01 pm by madgett
UPDATE – No problems reported.
FYI
The UBC Library Catalogue will be down for maintenance from 10:00pm PDT for 90 minutes.
Our Discovery Service, Summon, will continue working except for any links leading to the Catalogue.
Please report any problems via our Help Form.
No CommentsEBSCOhost Databases & eBooks -Slow/Timeout -22se2020
Posted on September 23, 2020 @11:41 am by madgett
All Issues Resolved. PLease report any further problems via our Help Form:
EBSCOhost databases & eBook site having problems:
“EBSCO Customer Support has received reports of an issue with Multiple Products showing slow response or timeouts.”
Stay tuned for updates.
No CommentsDuke University Press Down (September 18, 2020)
Posted on September 18, 2020 @12:45 pm by kmcgrath
Update 12:30pm – Access restored.
Please report any continuing problems via the eResources Help Form.
Access to ebooks and ejournals from Duke University Press is currently unavailable.
The vendor is working to restore access as quickly as possible.
Cambridge eBooks & Journals Down (Sept. 14, 2020)
Posted on September 14, 2020 @10:29 am by madgett
UPDATE : Access restored.
If you are still having problems, please contact us via our Help form:
Several Cambridge University Press (eBooks & eJournals) collections are down.
Links producing error messages. We are working on it.
Stay Tuned!
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