UBC Library eResources: Service Bulletins

Have questions or need more help with the issues below? Contact us here

Duke University Press Down (September 18, 2020)

Posted on September 18, 2020 @12:45 pm by kmcgrath

Update 12:30pm – Access restored.
Please report any continuing problems via the eResources Help Form.

Access to ebooks and ejournals from Duke University Press is currently unavailable.
The vendor is working to restore access as quickly as possible.

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Cambridge eBooks & Journals Down (Sept. 14, 2020)

Posted on September 14, 2020 @10:29 am by madgett

UPDATE : Access restored.

If you are still having problems, please contact us via our Help form:

Electronic Resources Help

Several Cambridge University Press (eBooks & eJournals) collections are down.

Links producing error messages. We are working on it.

Stay Tuned!

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ProQuest Ebook Central – Reader unavailable

Posted on June 27, 2020 @7:34 am by kmcgrath

Issue RESOLVED
A system issue is affecting the performance of Reader on the ProQuest Ebook Central platform. PDF download and online reading services are not available. System engineers are working to fix the issue, and we’ll update you as soon as we know more.

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Maintenance Affecting Some Services : June 26, 5:00pm – 9:00pm

Posted on June 24, 2020 @2:21 pm by madgett

June 26, 5:00pm – 9:00pm

Due to scheduled maintenance

The following services may be down on Friday, June 26th, from 5:00pm – 9:00 pm PST:

Citation Linker (Full Text Online page)
eJournal Portal (“Journal Titles” tab on Library Homepage)
UlrichsWeb

As well, the “Alternatives” feature of the Library Access Browser Extension (Lean Library) may also be down.

Summon itself should not be affected, though any linking through the Citation Linker will be during that time.

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EBSCOhost Databases Slow (June 23, 2020)

Posted on June 24, 2020 @7:53 am by madgett

UPDATE: As of June 24 morning, EBSCOhost databases seem to be back to normal.

EBSCOhost Databases were down earlier today

They appear to be back, but are very slow.

Stay tuned for any further updates.

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Elsevier ScienceDirect – PDF download problem

Posted on May 29, 2020 @9:33 am by kmcgrath

Issue Resolved

There is an issue affecting certain Elsevier ScienceDirect journals.
While green ‘Full-Text Access’ icons may be displaying next to an article, the PDF Download functionality isn’t working correctly, and all users are confronted with a paywall. The Elsevier team is working on this issue and we hope to have an update for you soon.

A list of the known affected titles is below. Should you come across any other titles with this same issue, please report them to eResources Help.

Elsevier has a temporary workaround, in case any researchers need immediate access to an article.
Instead of clicking the “Download PDF” button, check the box next to the article and then select “Download selected articles”. That will give the option to open a zip file and then access the article.

Titles known to be affected:
* Science of the Total Environment
* Midwifery
* Journal of Molecular Biology

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Passport GMID : Problems With Access (May 2020)

Posted on May 25, 2020 @1:54 pm by madgett

RESOLVED!

We have solved the problem with Passport. Please do the following:

1) clear all history (cache & cookies) from your browser (or if you know what you are doing, clear only the history/cookies related to Passport)

2) go to the Resource page & click on Connect to Resource and log into UBC’s EZproxy as usual.

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Passport GMID is leading from the CWL log-in screen to it’s own log-in page rather than into the resources.

We are looking into the problem.

Stay tuned.

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EBSCOhost databases – Access down (May 7, 2020)

Posted on May 7, 2020 @7:13 pm by kmcgrath

Update: Access restored.

Access to all EBSCOhost databases
(Medline, Psycinfo, Cinahl etc.) is currently unavailable.
EBSCO engineering teams are investigating the issue.
We will provide updates on when access will be restored.

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