- Have questions or need more help with the issues below? Contact us here
ProQuest eBook Central – Down for Maintenance June 26th
Posted on June 24, 2021 @1:15 pm by madgett
ProQuest eBook Central will be down June 26, 2021, from 7:00 a.m. to 3:00 p.m. PDT (8 hours) for maintenance.
Sorry for the inconvenience.
No CommentsOpenAthens Update
Posted on July 5, 2021 @9:51 am by kmcgrath
While the majority of the Library’s online resources have successfully transitioned to OpenAthens authentication, there are some post-launch access problems with the following providers:
BMJ Best Practice
CHASS (Industry Norms and Key Business Indicators) – access restored July 5
Web of Science interoperability (database cross-search)
Mary Ann Liebert – access restored June 23
Grant Connect – access available to legacy site only June 17
Drama Online (Bloomsbury) – access restored June 16
Justis – access restored June 15
Late Qing Dynasty & Minguo Periodical Fulltext Database (1933-1949) – access restored June 16
We are working with vendors to resolve access as quickly as possible and apologize for the inconvenience. Thank you for your continued patience and cooperation.
Please check our comprehensive guide for help with accounts, linking, customization tips and more.
Report issues via the Ask Us portal.
Expect Some Problems – Migration to OpenAthens Underway
Posted on June 2, 2021 @6:55 am by madgett
The Library is in the middle of a migration to a new authentication system : OpenAthens.
No doubt there will be some hiccups along the way.
Please be patient as we work out the bugs, and look to our new Ask Us portal to report any problems.
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Harvard eBooks via EBSCOhost – No Access (May 2021)
Posted on May 27, 2021 @1:02 pm by madgett
Access Restored.
Currently, we have lost access to the Harvard Business Publishing Collection (EBSCOhost) also known as Harvard Business Review Press ebooks on EBSCOhost.
We are working on a solution. Only the “Harvard” ebooks seem to be affected.
Stay tuned.
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Print Book Display Problem in Summon – May 13th
Posted on May 13, 2021 @2:12 pm by madgett
Problem fixed!
Currently, Print books in Summon are displaying a “Locations” hypertext that leads to a “Try UBC eLink” button that leads to an error.
As a result, you can’t get to the Print book’s record in the Catalogue from Summon.
To get to the Print Book’s records, search for the book’s title from here .
Use the “Search Catalogue” option Title begins with from the drop-down menu.
We hope to have this resolved ASAP.
No CommentsService Disruption: Discovery Services, May 29-30
Posted on May 31, 2021 @7:42 am by madgett
UPDATE:
According to Ex Libris, migration successful and all services restored.
On May 29th, our 3rd-party discovery service, Ex Libris, is migrating to new servers. As a result, there will be some interruption to our discovery services for 24 hours (Saturday, May 29 at 18:00 PDT to Sunday, May 30 at 18:00 PDT).
Please be aware of the following during this period:
- Summon will be available for searching (the “General” search box on the Library Homepage)
- Linking to resources through 360 Link (our Citation Linker) will not be available (the page with the big blue “Full Text Online” button)
- Index-Enhanced Direct Linking (IEDL) within Summon will work (links from Summon that go directly to the item and don’t stop at the Citation Linker first)
- The eJournal Portal will not be available (the “Journal Titles” tab on the Library Homepage)
As a result of our Citation Linker being down, there will also be some disruptions to:
- Any linking using the “UBC eLink” icon (Publishers sites, PubMed, Google Scholar, etc.)
- Any ebook records in the Catalogue that link via the Citation Linker
- Lean Library (Library Access Browser Extension) when it tries to find an Alternative source for an ebook or article
- BrowZine in certain situations when it tries to connect through the Citation Linker
- Course Reserves (or anywhere else) where the posted URL used goes to the Citation Linker
Users who try to use the Citation Linker or the eJournal Portal will see a message from Ex Libris explaining that the service is unavailable due to scheduled maintenance.
Please report any problems through our Help Form:
https://about.library.ubc.ca/contact-us/ejournal-help/
No CommentsGoogle Scholar Drops UBC Library (UBC eLink) -Feb.2021
Posted on March 4, 2021 @8:20 am by madgett
UBC Restored to Google Scholar
Google Scholar has dropped UBC Library (UBC eLink) as an option from its “Library Links” under “Settings”. Unfortunately, this will take about a week to resolve.
In the meanwhile, if you have installed our Library Access Browser Extension from Lean Library, you can highlight the article’s title from a Google Scholar result, right click, and use the “Search_Summon@UBC” option to run a search in Summon.
No CommentsElsevier Resources (ScienceDirect, ClinicalKey, Engineering Village, etc.) Down -Jan.2021
Posted on January 29, 2021 @8:04 am by madgett
Access Restored. If you have any further problems, please reach out to us via our Help Form.
Several Elsevier resources -ScienceDirect, ClinicalKey, Engineering Village, various ebooks & ejournals are down. This is a known issue that is being worked on.
Please stay tuned for updates.
No CommentsHathiTrust Site : “You Have Been Logged Out”
Posted on January 12, 2021 @11:11 am by madgett
Access has been restored, Jan 12th, 2021.
HathiTrust is showing a “You Have Been Logged Out” message after you log in.
We are investigating and will update when we know more.
No CommentsHoliday Closure for eResources & Access Help (HAPPY HOLIDAYS!)
Posted on December 18, 2020 @3:17 pm by madgett
HAPPY HOLIDAYS!
The eResources & Access Team will be away from Noon Dec. 24th till Jan. 4th. Please report any access problems using the Help Form , and we will dig into them when we get back.
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