- Have questions or need more help with the issues below? Contact us here
Lost access to Alexander Street Press Databases
Posted on July 25, 2024 @2:41 pm by ryan regier
We’ve lost access to Alexander Street Press Databases. Vendor is having technical issues and working to get it fixed. No workaround at this time.
No CommentsTaylor and Francis eBooks Website Issues
Posted on July 18, 2024 @2:14 pm by ryan regier
Taylor and Francis is seeing a large-scale access issue with our authentication service, OpenAthens.
Users will see a 404 Not Found error.
As a workaround please access Taylor and Francis eBook Website by the Resource Page and search for the title of the book you are looking for there – https://resources.library.ubc.ca/page.php?details=taylor–francis-ebooks&id=2361
Alternatively, you can also log in to UBC via OpenAthens on the Taylor and Francis eBook website – (click login, OpenAthens, then search for UBC) https://www.taylorfrancis.com/
OpenAthens has an this issue as Active Incident on their Status Page and is working quickly to get it solved.
No CommentsSage Explorer- Access Issues
Posted on July 15, 2024 @8:32 am by ryan regier
Users are seeing a “We’re very sorry, but the page you requested couldn’t be found.” when trying to login via OpenAthens to Sage Explorer
As a workaround, use this link – https://resources.library.ubc.ca/page.php?details=sage-explorer&id=2632 https://resources.library.ubc.ca/page.php?details=sage-explorer&id=2632
No CommentsIssues with Summon – “Check Availability”
Posted on July 15, 2024 @8:30 am by ryan regier
Access Issue Resolved July 11, 2024
We are currently seeing some issues with Summon struggling to load our holding information for print material.
Users will see a slow loading ‘Checking Availability” under search results and then an availability that may be missing library branch information.
We are investigating!
No CommentsCSA Access Issues
Posted on July 4, 2024 @7:56 am by ryan regier
Access Issue Resolved July 4, 2024
We are seeing a CSA website issue with no CSA standards or documents appearing during searches. Canadian Standards Association Website – CSA
We are investigating!
No CommentsLost access to SpringerLink and Nature
Posted on July 3, 2024 @7:31 am by ryan regier
Access Issue Resolved July 3, 2024
UBC has lost access to all (most) Springer and Nature content. Some users may still have access.
We are investigating and working to get the issue resolved as fast as we can.
Update July 2, 3:30pm – We have learned that this is worldwide access issue impacting other institutions as well.
No CommentsLost access to Irwin Law (Vlex)
Posted on July 9, 2024 @12:30 pm by ryan regier
Access Issue Resolved: July 7, 2024
Issue has reappeared on July 7, 2024. Access is down and we are investigating.
Access Issue Resolved July 2, 2024
We’ve lost access to Irwin Law ebooks via the Vlex Platform – https://resources.library.ubc.ca/page.php?details=vlex-global&id=2661
We are investigating and will get this resolved as soon as we can.
No CommentsLost access to Canada Commons and Policy Commons
Posted on May 3, 2024 @2:56 pm by ryan regier
Users are seeing a “Sorry, something went wrong trying to log you in.” error when trying to access Canada Commons or Policy Commons.
We are working to resolve the issue.
As a workaround please access via the Resource Pages – https://resources.library.ubc.ca/?searchtype=keywords&search=Commons
No CommentsPHUB error when accessing UBC Library CWL
Posted on April 15, 2024 @8:59 am by ryan regier
Issue is now fixed. April 15, 2024
UBC Users may see a ‘PHUB error’ when trying to login via their CWL to UBC Library.
We are still trying to figure out what is causing this issue and are working to solve it urgently!
We understand this a stressful time for students. We will get this fixed as soon as we can!
No CommentsNo access to ScienceDirect
Posted on May 1, 2024 @11:18 am by ryan regier
Issue is now fixed. April 30, 2024
Our authentication service, OpenAthens, is currently seeing issues with ScienceDirect. A lot of users are being blocked access.
Seems to be impacting multiple institutions. We are investigating!
A couple workarounds that seem to work:
- From the ScienceDirect page, if you click the Orange Institutional Icon and search for University of British Columbia Library, you can login there for access
- Can copy and paste this redirector text in front of the URL/website address and login via UBC: https://proxy.openathens.net/login?qurl=
- Open a Incognito/Private Browser window and access ScienceDirect via UBC Library there
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