- Have questions or need more help with the issues below? Contact us here
eResources Current Short Staffed- Slow to Respond to Tickets
Posted on August 15, 2025 @11:19 am by ryan regier
Due for unforeseen circumstances the eResource Team will be short staffed between August 15th – Sept 5th. We will be slow to respond to tickets and emails.
Thank you for your patience. Please do feel free to follow up if you don’t get a response from us within a few days.
Thank you,
Ryan
Ryan Regier (He/Him)
Collections Services Librarian – Renewals and eResources Access
The University of British Columbia Library
Unceded territory of the xʷməθkʷəy̓əm (Musqueam) People
Phone: 604 822 6893
ryan.regier@ubc.ca
ASTM Access Issues
Posted on August 12, 2025 @3:40 pm by ryan regier
ASTM has moved some content (ebooks and journals) to a new website – ASTM Digital Library
ASTM Standards are still located on the old ASTM Compass website.
Users may linking issues. If so, please report to eResources.
No CommentsPitchbook Access Not Working
Posted on August 8, 2025 @9:12 am by ryan regier
Access now back up. Access issues with Firefox may remain. Try using a different browser 08aug2025
All users who are trying to access Pitchbook are getting redirected to a new login site and then seeing an Invalid IP error when they try to login.
https://resources.library.ubc.ca/page.php?details=pitchbook&id=2710
We have reported to Pitchbook and will get this issue fixed as soon as possible.
EBSCOhost interface migration starts August 5th
Posted on July 16, 2025 @8:23 am by ryan regier
On August 5, 2025, the Library’s main EBSCOhost profile will migrate to a new user interface.
This interface will become the new point of access for all subscribed EBSCOhost databases. A select number of medical and allied health databases will remain accessible on the old interface until December 22, 2025.
Visit the new LibGuide to learn more about UBC’s migration, and consider registering for an upcoming EBSCO training session!
No CommentsAccess Issues with AMS (American Mathematical Society) forcing users to login twice
Posted on June 26, 2025 @9:10 am by ryan regier
Users trying to access AMS (American Mathematical Society) books or journals are currently being forced to login twice to access content.
After logging in via the library website and landing on the AMS page, AMS will send users to a ‘Access through your institution” page when trying to access full text. If you search for “UBC” as your institution and login with your CWL you will gain access.
As a direct workaround to access or share an individual title, you can place this URL prefix in front of the AMS URL that you want to access: https://go.openathens.net/redirector/ubc.ca?url=
eResources is working with AMS to get this issue fixed ASAP.
No Comments“ATYPON – Access Denied” error impacting Wiley, Sage, AAS, Science Journal and more
Posted on June 17, 2025 @1:05 pm by ryan regier
Resolved on Tuesday, June 17, 2025
Users will see a “ATYPON – Access Denied” error when trying to access a large number of publisher websites.
ATYPON is a platform provider that many publishers use to allow them to authenticate users. Multiple Universities are seeing this problem.
As a workaround, please use the OpenAthens Proxy by placing this text in front of the URL you are trying to access – https://proxy.openathens.net/login?qurl=
ATYPON is working on the issue and will get this resolved as soon as possible.
Users may see this error on a number of publisher websites: Wiley, Sage, Science, AAAS, American Physiological Society, American Society for Microbiology, Informs Pubs.
No CommentsLibrary Catalogue is Down
Posted on June 12, 2025 @8:14 am by ryan regier
Resolved on Thursday, June 12, 2025
UBC Library Catalogue is currently not working https://webcat.library.ubc.ca
IT is working on it. Links to print books from Summon and other sources will not work while it is down.
No CommentsDatabase Down – 20-seiki Media Jōhō Dētabēsu
Posted on June 12, 2025 @2:30 pm by ryan regier
Resolved on Thursday June 12, 2025
The vendors at 20-seiki Media Jōhō Dētabēsu have let us know that the database is down and searching is not possible.
They are working to resolve but in the meantime have set up this workaround site that can be used:
No CommentsLost access to UN Comtrade
Posted on May 23, 2025 @2:27 pm by ryan regier
Resolved on Friday, May 23 2025
Subscription access currently not working. Free access only. Eresources is investigating!
No CommentsLost access to ProQuest’s Music Periodicals Database
Posted on May 12, 2025 @8:10 am by ryan regier
Resolved on Monday May 12th, 2025
We’ve lost access to ProQuest’s Music Periodicals Database and the journals included in there.
eResources is investigating!
No Comments
