UBC Library eResources: Service Bulletins

Factiva: Excessive downloading incident

Posted on October 20, 2025 @11:46 am by John Park

Due to excessive downloading, Factiva may impose a temporary restriction on downloading to one article at a time.

Factiva has reported multiple sessions of excessive downloading including several sessions where over 10,000 articles were downloaded.

We are investigating.

Please remember that most resources have limits on what can be downloaded during one session. Almost all vendors have internal benchmarks that make allowances for reasonable use – usually what a person can reasonably read. For Factiva, our licensing allows for 100 articles to be accessed/read/downloaded in a single session.

No Comments


eResources Short Staffed

Posted on September 29, 2025 @3:23 pm by ryan regier

At this time, the eResources team is experiencing a temporary staffing shortage. As a result, our capacity to address all inquiries is limited. We are currently prioritizing issues that are critical to academic continuity (e.g., support for student to completing coursework) or that affect a broader group of users. While we may not be able to immediately resolve more complex issues that impact only a small number of individuals, we will do our best to offer temporary workarounds where possible.

We appreciate your patience and understanding during this time.

No Comments


Nkoda Access not working – Asking users to Subscribe

Posted on October 2, 2025 @11:18 am by ryan regier

ACCESS RESTORED on Thursday, October 2, 2025

Access to the Nkoda App is currently down. Users are prompted to create a personal subscription when trying to access.

eResources has reached out to Nkoda to troubleshoot and access should be up soon.

No Comments


MathSciNet – Access Issues

Posted on September 17, 2025 @10:05 am by ryan regier

MathSciNet has moved to a new system of authentication that is causing issues. eResources is investigating.

As a workaround, please access MathSciNet directly via the Library Resource Page instead of logging in via the website.

The Resource Page link is: https://resources.library.ubc.ca/page.php?details=mathscinet&id=36

No Comments


Access to National Theatre Collection and Royal Shakespeare Collection videos now via Alexander Street

Posted on September 5, 2025 @9:05 am by ryan regier

Our access to National Theatre Collection (1 and 2) and Royal Shakespeare Collection is now via Alexander Street instead of Bloomsbury’s Drama Online.

This switchover happened more suddenly then we thought it would and the eResources team is working on changing the links.

In the meantime, to obtain access to these videos, please search for them at the below links:

No Comments


eResources Current Short Staffed- Slow to Respond to Tickets

Posted on August 15, 2025 @11:19 am by ryan regier

Due for unforeseen circumstances the eResource Team will be short staffed between August 15th – Sept 5th. We will be slow to respond to tickets and emails.

Thank you for your patience. Please do feel free to follow up if you don’t get a response from us within a few days.

Thank you,

Ryan

Ryan Regier  (He/Him)
Collections Services Librarian – Renewals and eResources Access
The University of British Columbia Library
Unceded territory of the xʷməθkʷəy̓əm (Musqueam) People
Phone: 604 822 6893
ryan.regier@ubc.ca

No Comments


ASTM Access Issues

Posted on September 10, 2025 @10:41 am by ryan regier

ASTM has moved some content (ebooks and journals) to a new website – ASTM Digital Library

ASTM Standards are still located on the old ASTM Compass website.

Users may see linking issues. If so, please report to eResources.

No Comments


Pitchbook Access Not Working

Posted on August 8, 2025 @9:12 am by ryan regier

Access now back up. Access issues with Firefox may remain. Try using a different browser 08aug2025

All users who are trying to access Pitchbook are getting redirected to a new login site and then seeing an Invalid IP error when they try to login.

https://resources.library.ubc.ca/page.php?details=pitchbook&id=2710

We have reported to Pitchbook and will get this issue fixed as soon as possible.

Pitchbook Invalid IP

No Comments


EBSCOhost interface migration starts August 5th

Posted on July 16, 2025 @8:23 am by ryan regier

On August 5, 2025, the Library’s main EBSCOhost profile will migrate to a new user interface.

This interface will become the new point of access for all subscribed EBSCOhost databases. A select number of medical and allied health databases will remain accessible on the old interface until December 22, 2025.

Visit the new LibGuide to learn more about UBC’s migration, and consider registering for an upcoming EBSCO training session!

No Comments


Access Issues with AMS (American Mathematical Society) forcing users to login twice

Posted on June 26, 2025 @9:10 am by ryan regier

Users trying to access AMS (American Mathematical Society) books or journals are currently being forced to login twice to access content.

After logging in via the library website and landing on the AMS page, AMS will send users to a ‘Access through your institution” page when trying to access full text. If you search for “UBC”  as your institution and login with your CWL you will gain access.

As a direct workaround to access or share an individual title, you can place this URL prefix in front of the AMS URL that you want to access: https://go.openathens.net/redirector/ubc.ca?url=

eResources is working with AMS to get this issue fixed ASAP.

No Comments


a place of mind, The University of British Columbia

Emergency Procedures | Accessibility | Contact UBC  | © Copyright The University of British Columbia