- Have questions or need more help with the issues below? Contact us here
Factiva: Excessive downloading incident
Posted on October 20, 2025 @11:46 am by John Park
Due to excessive downloading, Factiva may impose a temporary restriction on downloading to one article at a time.
Factiva has reported multiple sessions of excessive downloading including several sessions where over 10,000 articles were downloaded.
We are investigating.
Please remember that most resources have limits on what can be downloaded during one session. Almost all vendors have internal benchmarks that make allowances for reasonable use – usually what a person can reasonably read. For Factiva, our licensing allows for 100 articles to be accessed/read/downloaded in a single session.
No CommentseResources Short Staffed
Posted on September 29, 2025 @3:23 pm by ryan regier
At this time, the eResources team is experiencing a temporary staffing shortage. As a result, our capacity to address all inquiries is limited. We are currently prioritizing issues that are critical to academic continuity (e.g., support for student to completing coursework) or that affect a broader group of users. While we may not be able to immediately resolve more complex issues that impact only a small number of individuals, we will do our best to offer temporary workarounds where possible.
We appreciate your patience and understanding during this time.
No CommentsNkoda Access not working – Asking users to Subscribe
Posted on October 2, 2025 @11:18 am by ryan regier
ACCESS RESTORED on Thursday, October 2, 2025
Access to the Nkoda App is currently down. Users are prompted to create a personal subscription when trying to access.
eResources has reached out to Nkoda to troubleshoot and access should be up soon.
No CommentsMathSciNet – Access Issues
Posted on September 17, 2025 @10:05 am by ryan regier
MathSciNet has moved to a new system of authentication that is causing issues. eResources is investigating.
As a workaround, please access MathSciNet directly via the Library Resource Page instead of logging in via the website.
The Resource Page link is: https://resources.library.ubc.ca/page.php?details=mathscinet&id=36
No CommentsAccess to National Theatre Collection and Royal Shakespeare Collection videos now via Alexander Street
Posted on September 5, 2025 @9:05 am by ryan regier
Our access to National Theatre Collection (1 and 2) and Royal Shakespeare Collection is now via Alexander Street instead of Bloomsbury’s Drama Online.
This switchover happened more suddenly then we thought it would and the eResources team is working on changing the links.
In the meantime, to obtain access to these videos, please search for them at the below links:
No CommentseResources Current Short Staffed- Slow to Respond to Tickets
Posted on August 15, 2025 @11:19 am by ryan regier
Due for unforeseen circumstances the eResource Team will be short staffed between August 15th – Sept 5th. We will be slow to respond to tickets and emails.
Thank you for your patience. Please do feel free to follow up if you don’t get a response from us within a few days.
Thank you,
Ryan
Ryan Regier (He/Him)
Collections Services Librarian – Renewals and eResources Access
The University of British Columbia Library
Unceded territory of the xʷməθkʷəy̓əm (Musqueam) People
Phone: 604 822 6893
ryan.regier@ubc.ca
ASTM Access Issues
Posted on September 10, 2025 @10:41 am by ryan regier
ASTM has moved some content (ebooks and journals) to a new website – ASTM Digital Library
ASTM Standards are still located on the old ASTM Compass website.
Users may see linking issues. If so, please report to eResources.
No CommentsPitchbook Access Not Working
Posted on August 8, 2025 @9:12 am by ryan regier
Access now back up. Access issues with Firefox may remain. Try using a different browser 08aug2025
All users who are trying to access Pitchbook are getting redirected to a new login site and then seeing an Invalid IP error when they try to login.
https://resources.library.ubc.ca/page.php?details=pitchbook&id=2710
We have reported to Pitchbook and will get this issue fixed as soon as possible.
EBSCOhost interface migration starts August 5th
Posted on July 16, 2025 @8:23 am by ryan regier
On August 5, 2025, the Library’s main EBSCOhost profile will migrate to a new user interface.
This interface will become the new point of access for all subscribed EBSCOhost databases. A select number of medical and allied health databases will remain accessible on the old interface until December 22, 2025.
Visit the new LibGuide to learn more about UBC’s migration, and consider registering for an upcoming EBSCO training session!
No CommentsAccess Issues with AMS (American Mathematical Society) forcing users to login twice
Posted on June 26, 2025 @9:10 am by ryan regier
Users trying to access AMS (American Mathematical Society) books or journals are currently being forced to login twice to access content.
After logging in via the library website and landing on the AMS page, AMS will send users to a ‘Access through your institution” page when trying to access full text. If you search for “UBC” as your institution and login with your CWL you will gain access.
As a direct workaround to access or share an individual title, you can place this URL prefix in front of the AMS URL that you want to access: https://go.openathens.net/redirector/ubc.ca?url=
eResources is working with AMS to get this issue fixed ASAP.
No Comments
