- Have questions or need more help with the issues below? Contact us here
Holiday Closure for eResources & Access Help
Posted on December 24, 2024 @9:55 am by park
Happy Holidays!
The eResources & Access Team will be away from the afternoon of Dec. 24th until Jan. 1st. Please report any access problems using the Electronic Resources Help form, and we will work on them when we are back on Jan 2nd.
No CommentsCNKI eBooks access issues – workaround by accessing old user interface
Posted on December 12, 2024 @11:37 am by park
We are currently seeing some issues with accessing CNKI eBooks.
A workaround is to use the old user interface. The connect to resource link on the CNKI eBooks resouce page has been updated.
eResources is continuing to investigate resolving the new interface access issues.
No CommentsSummon searches resulting in Application Error message
Posted on December 10, 2024 @5:30 pm by park
Resolved December 10, 2024 at 5:30pm
Summon is experiencing intermittent issues with searches failing to complete and displaying an “Application Error. Your search has failed to complete. Please try again.”
Other institutions are experiencing the same problem, and the Summon vendor is working on it.
Some workarounds for finding and accessing materials in the Library collection:
- use the “Books & Media” tab to search for books, videos
- use the “Indexes & Databases” tab to search directly in the databases
- use the Lean Library browser extension to check for UBC Library access when searching/browsing external sites: https://guides.library.ubc.ca/connect/ll
Stay tuned for updates!
No CommentsCriterion, Audio Cine and Kanopy Issues when using Firefox browser
Posted on December 12, 2024 @10:13 am by ryan regier
Update December 12, 2024: In addition to Criterion and Audio Cine, users may not be able to load streaming videos from Kanopy when using the Firefox browser on a UBC computer. Please use a different browser.
When using the Firefox browser, users may see a “Media unavailable: You don’t have permissions to view this media” error when they try to stream a video. This error is more likely when using a UBC computer. eResources is working on the issue.
As a workaround, please use a different browser (Chrome, Edge, Safari) to stream videos from Criterion or Audio Cine.
No CommentsIssues with accessing New Factiva Interface
Posted on December 12, 2024 @10:03 am by ryan regier
Resolved December 9, 2024
The ‘Switch Factiva’ button to switch to Factiva’s new user interface is not working for UBC users.
As a workaround use the new interface link on the Factiva Resource Page – https://resources.library.ubc.ca/page.php?details=factiva&id=543
No Comments503 Service Error occurring for multiple resources – Pitchbook, Passport
Posted on September 27, 2024 @3:10 pm by ryan regier
Resolved September 27 2024 at 3:10pm
We are seeing an ongoing issue with resources that use EZProxy for access producing a 503 Service Error.
This includes resources like:
Pitchbook – https://resources.library.ubc.ca/page.php?details=pitchbook&id=2710
Passport – https://resources.library.ubc.ca/page.php?details=passport-gmid&id=572
Any resource that has ‘ezproxy’ in the URL to access it will be impacting by this issue.
We are working to get this resolved as fast as we can!
No CommentsIssues when accessing CNKI eBooks
Posted on September 26, 2024 @12:37 pm by ryan regier
We are currently seeing some issues with accessing CNKI eBooks. https://resources.library.ubc.ca/page.php?details=cnki-ebooks&id=2606
eResources is Investigating.
No CommentsIssues accessing Passport GMID
Posted on September 25, 2024 @11:02 am by ryan regier
Ongoing Issues when trying to navigate and access Passport GMID https://resources.library.ubc.ca/page.php?details=passport-gmid&id=572
EResources is investigating!
No CommentsPitchbook Access Issue
Posted on September 17, 2024 @8:12 am by ryan regier
We had a technical issue yesterday that blocked access to Pitchbook. You should now be able to access Pitchbook by logging in via the Resource Page website – https://resources.library.ubc.ca/page.php?details=pitchbook&id=2710
If you get a Account Expired error. Try using the ‘Create an Account’ option, using the same email and your account will be reinstated.
If you continuously see a prompt to set a password, try closing your tabs and clearing your cache and cookies, and then access the Pitchbook website again – https://resources.library.ubc.ca/page.php?details=pitchbook&id=2710
If you still have access issues, please report to us – https://about.library.ubc.ca/contact-us/ejournal-help
Apologies for the inconvenience!
No CommentsNational Film Board – Lost access to some films
Posted on September 4, 2024 @3:15 pm by ryan regier
The National Film Board (NFB) has lost rights to some of their hosted films and are now actively negotiating to get them back.
Luckily it currently only appears to be a small amount of films that we have lost access to. We are still working to identify which films specifically, but since NFB is still actively negotiating, we don’t have an accurate list.
They hope to get us an accurate list in the next couple weeks.If you come across a film in the catalogue that we have lost access to, please report to eResources.
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