On Monday, September 25 2023 the Library eResources’ Team will begin using ServiceNow as our ticketing and workflow system. ServiceNow replaces JIRA as the tool eResources uses for tracking and communicating on reported eResource issues from patrons and library staff. This switch to ServiceNow means the eResources is now using the same ticketing system as […]
Issue is now fixed. Sept 14, 2023. We are seeing ongoing issues with CCH Answer Connect – https://resources.library.ubc.ca/page.php?details=cch-answerconnect&id=2412 not working for some users. Some users will see a login screen prompting them for an email login which does not provide access. There are no workaround currently, we are working on getting this issue fixed as […]
A large number of Oxford ebooks in the catalog are not linking directly to the ebook and instead leaving the user at the general Oxford website. For example the record for Foundations of global health & human rights will leave the user at the general Oxford Scholarship Online Page: https://academic.oup.com/oxford-scholarship-online?login=true We are working to fix […]
Issue is now fixed. August 23, 2023. UBC has lost access to Access Medicine, Access Pharmacy, and other McGraw Hill Resources. We are working to resolve the issue! As a workaround you can place this URL in front of the website address and login to UBC with your CWL to access: https://proxy.openathens.net/login?qurl=
Issue is now fixed. August 11th, 2023. UBC has lost access to the New England Journal of Medicine (NEJM) of their website. As a workaround you can place this URL in front of a NEJM URL and login with your CWL to access: https://proxy.openathens.net/login?qurl= Alternatively you can also access current issues of NEJM via OVID […]
Issue is now fixed. August 9th, 2023. Contact us if you still see issues. Some users have lost access to Wiley eJournals and eBooks. We are working with Wiley to get this resolved ASAP. As a workaround, to access a Wiley title, add this URL in front of the Wiley website address in your browser: […]
When accessing Audio Cine Films, Users will be unable to watch/stream the movies and see this error: We are sorry, but you cannot stream this title in the browser you are current using. To stream a title, please use an alternate browser (Chrome, Firefox or Edge). For more information on supported devices and operating systems […]
When trying to access ASTM Items users will see this error: This document is in the process of being published and is not yet available for download. Please check back tomorrow. After closing the error, you will be redirected to an ASTM login page that will not provide access if you are using Firefox Browser. […]
Issue is now fixed. July 26, 2023 We are seeing an access issue for some publications with Duke University Press from our Library Searches. When clicking the link to an Item, you will be take to a Crossref ‘Find this content at the locations below’ page: When selecting the Duke University Press option you will […]
Issue is now fixed. July 14, 2023 Accessing Pitchbook via the UBC Pitchbook Link (https://library-ubc-pitchbook-com.ezproxy.library.ubc.ca/) will produce this error: “Connection refused by library.ubc.pitchbook.com, please try again later.” Pitchbook is working on getting this issue fixed ASAP