ryan regier
Access Medicine Error – “do not have permission to access this particular resource”
Issue is now fixed. March 7, 2024 Users trying to access McGraw Hill’s Access Medicine may see this error: “You are logged into the OpenAthens service, but you do not have permission to access this particular resource. Please contact the OpenAthens administrator at your institution to request access.” As workaround please use the Access Medicine […]
Mary Ann Liebert Access Issues
Issue is now fixed. Feb 27, 2024 We are having some access issues with Mary Ann Liebert Journals. As a workaround, placing this URL in front of journal will give access: https://proxy.openathens.net/login?qurl= You can also go this page and then search/browse to the article you are looking for: https://proxy.openathens.net/login?qurl=https://www.liebertpub.com/
Blank Screen Error for Naxos Music Library
Users of Naxos Music Library may experience issues with page loading. We’re working with the publisher on resolving the issue. Error message: When clicking on an album, it fails to load on the first click and lands on a blank page. Workaround: If refreshed, the page loads with full functionality. In addition, on the homepage, click […]
Access issues with Knovel
Issue is now fixed. Feb 12, 2024 Users will be sent in an endless “Check Access” loop when trying to access Knovel. Access won’t be granted. We are working to get this solved. In the meantime please use the Resource Page link to access Knovel – http://resources.library.ubc.ca/page.php?id=475
Access not working to De Gruyter eBooks
Issue is now fixed. Feb 7, 2024 Access is not working for De Gruyter eBooks. Users are not recognized as coming from UBC on the De Gruyter and will see “Requires Authentication” As a solution, login to De Gruyter using the “Access through your institution” on the De Gruyter page and search for UBC. You […]
Lost access to SciFinder
Issue is now fixed. Jan 17, 2024 UBC has lost access to SciFinder and users are seeing an “Access is not authorized” error. We are working with the vendor to get this resolved ASAP.
“Sorry Not Found” errors with Bloomsbury, DeGruyter, and John Benjamins eBooks
We are seeing some ongoing issues with some eBooks from Bloomsbury, DeGruyter, and John Benjamins giving ‘Sorry not found’ errors from our Library Search. These are being caused by metadata links that need to be manual fixed, so the problem may take some time to fully resolve. As a workaround, go to the Resource Page […]
EBSCOhost Error with Exporting Search Results
Issue is now fixed. Dec 7, 2023 When users try to use the “E-mail a link to download exported results (up to 25000)” feature in all Ebsco databases they are receiving the error message: “Application Level Exception To continue with the session, go back to the previous page.” We are working with EBSCO to fix […]
Canadian Standards Association (CSA) – PDF Downloading Error
Users will see a “ERROR Something went wrong. Please try again” when trying to download CSA PDFs. We are working to get the issue fixed ASAP! In the meantime, you can download CSA PDFs on-campus or using VPN at this link: https://store.csagroup.org/ondemand/s/?language=en_US
Canadian Standards Association (CSA) Error – Blank Screen
Issue is now fixed. Oct 24, 2023 Access to CSA Standards are currently producing a blank screen https://resources.library.ubc.ca/page.php?details=csa-ondemand-standards—complete-csa-collection&id=2689 We are working with CSA to get this issue solved.
