- Have questions or need more help with the issues below? Contact us here
Too Many “Citation Online” Results in Summon?
Posted on September 3, 2013 @10:04 am by madgett
**UPDATE**
The initial problem has been fixed. Articles are appearing as they should when we have full-text access.
However, a second problem has cropped up. Several ebook titles (and some ejournals titles) where removed in error from the Catalogue (and in some cases Summon). As a result, while we still have access to, for example, “SAGE Handbook of Philosophy of Education“, there is no record in the Catalogue.
We are working on a fix.
I don’t know. Maybe it’s me, but it seems that a lot of results in Summon that should be “Full Text Online” for Journal Articles are coming back as “Citation Online“. This requires patrons to click onto the Citation page, then click “Try UBC eLink” then click on to the Article.
I think something’s amiss!
Anyway, investigation underway. In the meanwhile, endure a few extra clicks for now and don’t be mislead by the “Citation” results. Stay Tuned!
No CommentsCWL log-in Screen: If you see a request for conformation…
Posted on August 21, 2013 @3:12 pm by madgett
The next time you try to log into the EZproxy screen with your CWL, you may see a screen that asks you to agree to new “CWL Terms of Use“. Here is why:
“On June 4, 2013, the Board of Governors repealed Policies #104 (Responsible Use of Information Technology Facilities and Services) and #106 (Access to and Security of Administrative Information) and replaced them with a new Policy #104 (Acceptable Use and Security of UBC Electronic Information and Systems)…”
“…As a result of the new Policy #104, CWL Terms of Use have been updated to reflect amendments to Information Security Standards. Starting Wednesday August 21, 2013, all systems that rely on CWL for authentication will require users to agree to the new CWL Terms of Use before completing the log in process. The Terms of Use must be accepted within three successful logins. If the terms are not accepted within three logins, access to the system will be denied. If you have any questions or concerns, information about this requirement is available online at http://it.ubc.ca/services/accounts-passwords/campus-wide-login-cwl/faq.
So, travelers on the Quest for Knowledge: Fail these log-ins Three, and the Road is closed to thee.
No CommentsKnovel Moved to a New Site — but Problems
Posted on August 19, 2013 @3:54 pm by madgett
The engineering/technical ebook site Knovel has moved to a new site. However, there seem to be a couple glitches:
- The old links sometimes are not re-directing to the new site. If this happens, going back a screen and trying again or reloading the page seems to help.
- The new site does not yet work with EZproxy. Thus, no off-campus access (unless users create their own account, which is not a solution we recommend). They hope to sort this out soon. Please be patient.
NOTE: if you try to create an account, you must use a UBC email address with the domain @ubc.ca
We are working with Knovel to get everything sorted ASAP.
No CommentsFrozen Tabs on the Library Home Page?
Posted on August 15, 2013 @4:33 pm by madgett
As you have noticed, the look of the Library Home page has changed. This is the new University-wide “Common Look & Feel” initiative.
Unfortunately, it seems that the tabs on the Home age freeze up for first-time visitors. We have found that clearing the cache & cookies from the browser and re-loading the page fixes this.
No CommentsRefWorks: Changes to Some Log-in Names
Posted on July 30, 2013 @11:30 am by madgett
You may have received an email from RefWorks recently explaining why some log-in names have been changed. Here is what we received:
We’re changing the log in process to eliminate the need for users to supply a Group Code during login – a feature many of our users have asked for. This means that every user must have a unique log-in name, such as their email address.
So, what they did was basically change log-in names that were duplicated by other users. How did it work? Well, here is an example RefWorks included in an email:
- Let’s say you have an account named ellen. However, there are two people at other schools in Canada who also have accounts named ellen. Whichever ellen has been accessed the most recently or most frequently will get to keep the name.
- The next most recently/frequently used ellen will have the login name changed to the e-mail address associated on the account. (ex. ellen.jones@uofu.ca )
- Any subsequent accounts named ellen will get prefixed with a unique number identifier. (ex. 1234_ellen )
Make sense? If you are still confused, you can get more information from RefWorks at refworks.support@scholarsportal.info or you can get some home-grown help from the UBC Library RefWorks page.
No Comments
Canadian Advertising Rates & Data (CARD) : Access Down
Posted on July 23, 2013 @9:38 am by madgett
Access to CARD is unavailable at the moment. This is more a licensing problem than a technical problem, and we are working to sort the problem out ASAP.
Stay Tuned!
No CommentsAccess to Online Resources DOWN!
Posted on July 11, 2013 @4:23 pm by madgett
**WE’RE BACK ONLINE!!**
Yikes! All access to Online Resources seems to be down this morning. This is both on and off campus. We believe it to be an EZproxy problem and are working on it.
Stay Tuned!
No CommentsSeveral New Resources: something for EVERYONE!
Posted on June 25, 2013 @4:23 pm by madgett
We have recently added several new Databases and eBook collections. As well, we have topped up some ejournal collections. Here are the highlights:
- Harvard University Press ebooks – a collection of almost 400 ebooks for 2011, 2012 & 2013 focusing on arts, history and the social sciences
- SAGE ejournal Upgrade – 20 SAGE archive titles, such as the Canadian journal of occupational therapy and Pacifica
- Oxford ejournal Archive Update – a top-up to our strong Oxford Archive collection, added titles include American Historical Review and Journal of analytical toxicology
- Informa Healthcare Archive – over 200 healthcare and medical ejournals covering historical articles in titles such as CANCER INVESTIGATION and XENOBIOTICA
- SAGE Encyclopedias 2012/2013 Collections – a growing collections of reference works from SAGE Knowledge
- National Geographic Archive – access to both National Geographic Magazine (1888 – 1959) and National Geographic (1959 – 1994)
- International Historical Statistics Online – Statistical data from around the world covering 1750 to 2010
Still to come:
- Several Adam Matthews collections (such as First World War: Propaganda and Recruitment)
- University Press Scholarship Online – a growing collection of ebooks from Oxford University Press, University of California Press, Hong Kong University Press and University of Chicago Press
No Comments
Factiva Access Restored
Posted on June 25, 2013 @11:22 am by corinne2
Access to Factiva has been restored. Please remember to log out as we are limited to 6 consecutive users.
No Comments
e-Therapeutics: Weekend Problem Solved
Posted on June 17, 2013 @9:45 am by madgett
e-Therapeutics had an access problem this weekend. It has been resolved. Before attempting to link to the online resource (especially if you tried and failed on the weekend), please do the following:
clear the cache & cookies from your browser
go to our e-Therapeutics Resource page and click on the “Connect to Resource” button
You will then (if you are off campus) log in through EZproxy.
Please use our Help Form if problems persist.
No Comments
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