- Have questions or need more help with the issues below? Contact us here
eBooks Not Findable? : Summon & Catalogue Problems
Posted on February 12, 2015 @11:17 am by madgett
**UPDATE** As of the Beginning of February, this problem has been sorted
Problems 2 & 3 are sorted now. Problem 1 lingers on. They suggest that problem could be sorted early in January. Stay tuned!
Couple of recent problems have collided to make some ebooks we have access to un-findable in the Catalogue and sometimes also Summon… and for a brief period some titles were findable, but we no longer had access.
1) ProQuest (Serials Solutions) had, they told us, “an issue with generating your records in a timely manner.” This happened in October, which meant our last ingestion of Catalogue records from them was in September. Sometimes ebooks can be found in Summon without a Catalogue records, sometimes not. Hopefully, this will be resolved shortly.
2) We (UBC Library) send updates from the Catalogue to ProQuest/Serials Solutions nightly… but they don’t always update nightly on their end. For example, last week their Summon indexing for us “went live on Saturday, November 8” and the next one was expected to be “complete on Friday or Saturday [November 14th or 15th]. So, Summon and the Catalogue were out of sync for about a week.
3) On November 7th, UBC Library removed a number of EBL (EBook Library) titles that had been part of a Demand Driven Acquisitions (DDA) project. These titles lingered in Summon for a week (see 2 above) and caused some confusion as access had ended.
We hope everything will be sorted and up to date next week. Frustrating? Tell me about it.
Oh yeah, you have been. And please continue to.
No CommentsMedLine & CINAHL (EBSCOhost): Changes to Search History
Posted on November 6, 2014 @4:28 pm by madgett
In the EBSCOhost databases MedLine & CINAHL, the Search History now automatically appears above your search results.
If you want to turn this feature off at some point, just click on “Search History” (just to the right of “Basic Search” & “Advanced Search”).
For other EBSCOhost databases, if you want Search History to appear, click on the words “Search History” after you do your search.
No CommentsFactiva: Limits on Downloading Articles
Posted on November 6, 2014 @4:29 pm by madgett
*UPDATE* Limit raised to 100 articles per session
Due to excessive downloading (in one session someone downloaded over 14,000 articles, per Factiva), our downloading ability has been reduced to one article at a time.
We are investigating.
This is a good opportunity to remind folks that access to a resource does not automatically mean “anything goes”. Almost all vendors have internal benchmarks that make allowances for reasonable use – usually what a person can reasonably read.
Stay tuned!
No CommentsEBSCOhost Connection Problems : PsycInfo & more?
Posted on October 6, 2014 @10:50 am by madgett
FIXED!! Sorry for the delay. PLEASE do the following:
Clear your Browser Cache & Cookies then try accessing the EBSCOhost database of your dreams again.
UPDATE – Sorry, still seems to be a problem for EZproxy users. Doubtful there will be a resolution till Monday.
Access on campus seems to be working. Suggest visiting a branch this weekend if you can’t wait. Sorry for the inconvenience.
———-
Hello. Seems we are having some connectivity issues with PsycInfo and possibly other EBSCOhost databases. EBSCO contacted.
Stay tuned!
No CommentsMajor Problems – Database searching & More Down
Posted on September 29, 2014 @2:15 pm by madgett
UPDATE – Problems seem to be resolved.
YIKES! Something has blown a gasket and Summon, Resource pages, Database searching… well, a lot of things are not working.
The Tech folks have been contacted. Stay Tuned!
No CommentsBanned Books Week, 2014
Posted on September 22, 2014 @1:17 pm by madgett
September 21 to 27 is Banned Books Week.
So, let’s stick it to The Man! Go read a book, already!
No CommentsProject Muse eBooks: August Access Problem
Posted on August 13, 2014 @9:44 am by madgett
Recently, there have been some problems linking to Project Muse eBooks. Last month, some records were added to the Catalogue for ebooks not yet published. This should all be sorted by the end of August.
So, please report any ebook problems via out Help Form, but also be aware you may have to go to Project Muse’s site to search for the ebooks directly AND that some are not there (as they aren’t even published yet).
Sorry for the temporary confusion.
No Comments
Oxford Journals Accessible Off-Campus
Posted on July 23, 2014 @11:55 am by corinne2
Oxford Journals are accessible from off-campus again. The EZproxy issue has been resolved.
No CommentsOxford Journals
Posted on July 16, 2014 @1:29 pm by corinne2
Oxford Journals are currently not accessible off-campus due to an EZproxy issue. To get around the error message while on campus, copy and paste the first URL in the message into your browser address bar.
We will post on Twitter and this blog when the EZproxy issue has been resolved.
China Academic Access Restored
Posted on July 16, 2014 @11:39 am by corinne2
Access to China Academic journals has been restored. Please submit troubleshooting tickets to the library Eresources & Access unit if you notice any problems:
(Troubleshooting web form): http://ow.ly/zeIoY
No Comments