- Have questions or need more help with the issues below? Contact us here
Geographies of Globalization : Alternate Link to the eBook
Posted on January 31, 2013 @5:08 pm by madgett
To our patrons having problems accessing “Geographies of Globalization” on MyiLibrary, here is an alternate link [NOTE: this link will be functional as of February 1st]:
Now, there are a few restrictions on access to this ebook (set by the publisher, not us):
Access controls on this title is protected with DRM, which means:
- • An online user session of 120 minutes per book
- • up to 5 concurrent accesses per book for subscriptions, and one concurrent access per book for titles under perpetual ownership (so, please don’t leave the ebook sit on your computer if you are not reading it)
- • a print allowance of 30 pages per user session
- • a copy/paste allowance of 1000 words per user session
- • offline (downloaded) copies valid for 3 days (print/copy/paste disabled). The validity period of downloaded copies may vary from institution to institution.
Sorry for any inconvenience.
No CommentsGeneral Dentistry Access Down
Posted on February 5, 2013 @1:22 pm by madgett
*Access has been restored. Check it out here.*
It appears that we have lost access to “General Dentistry“. We will post an update when we know more. Apologies for the inconvenience.
No CommentsOff-Campus Access to Resources: EZproxy and myVPN Changes
Posted on January 16, 2013 @10:13 am by madgett
Due to security concerns and in order to be in full compliance with our license agreements, the UBC Library is now requiring off-campus patrons to use EZproxy for authentication & access to online resources. You can read the official statement here.
But I wanted to add a word of clarity about myVPN for staff and faculty. myVPN still exists (it is managed by UBC IT). It will no longer be usable for directly accessing online resources (as we will no longer send the IPs for myVPN to our resource Providers); however, if you have a workstation on campus you can still use myVPN to remote desktop your workstation from home and access online resources then from your workstation.
Hope that clears up any confusion.
No CommentseResources & Access: Open for Business… with a New Player!
Posted on January 16, 2013 @9:47 am by madgett
Happy (belated) New Year!
We are back in business and ready for your online resource related questions, problems and comments. As always, you can contact us via our Help Form. You can also follow us on Twitter, if you like.
And please join Irene and I in welcoming Corinne Shortridge to the eResources troubleshooting team.
No CommentsChristmas Closure for EResources & Access
Posted on December 18, 2012 @2:36 pm by madgett
EResources & Access, including “ej-help” and the License folks, will be closed after Friday, December 21st and re-opening Wednesday, January 2nd. Any questions and emails that arrive after this Friday will be reviewed when we re-open.
Thanks for sending us your problems in 2012. Seriously, helping you is why we are here!
Have a great Christmas. See you in the New Year.
…and remember to check UBC IT Bulletins for general, campus-wide problems.
No CommentsEducation Research Complete: EBSCOhost Site Unavailable
Posted on November 30, 2012 @11:23 am by madgett
**ACCESS RESTORED**
We have lost access to the EBSCOhost database “Education Research Complete.”
…but we are working on it! Stay tuned.
No CommentsEmerald Site Down
Posted on November 30, 2012 @11:24 am by madgett
**ACCESS RESTORED**
The Emerald sites seem to be down. This means that some others that re-route there (for example some ALPSP Learned Journals Collection titles) are also experiencing problems.
We will watch and update when they are back on line.
No CommentsSpringerLink Move to New Platform: Personal Accounts Won’t Migrate
Posted on November 14, 2012 @9:42 am by madgett
An update on the Springer migration to the new SpringerLink site. The change over will take place on Nevember 26th. And, unfortunately, any personal “My SpringerLink” accounts on the old platform will not migrate. You will need to create an account on the new site. Per Springer:
“Do our current SpringerLink users have to create new personal accounts on link.springer.com to make use of all personalization features, or will these personal usernames and passwords be migrated from SpringerLink?”
“Answer: Unfortunately, these personal accounts and usernames and passwords cannot be transferred and new personal accounts will need to be created to take advantage of personalization features.”
After November 26th, “You will need to go to link.springer.com and set up a new profile/account. Make sure to do this while within the institution’s IP range as you will then be automatically associated to the institution’s access rights.”
The new Springer site may offer to let you set up an ID & password for remote access. Don’t bother. All our remote access is via EZproxy, not individual IDs.
You can read about the new Springer site here.
No CommentsSummon’s “Citation Online” Results: Wrong Journal Error
Posted on October 31, 2012 @2:56 pm by madgett
For search results in Summon (the primary search box from the Library Homepage) that point to “Journal Article : Citation Online“, all results currently point to the journal “Transactions of the ASABE”. This is a coding error that Summon is working to fix.
Sorry for the inconvenience this is causing; but take note: Journal Article : Full Text Online results are not affected… and you want the full-text stuff anyways, right?
No CommentsLinking to Journal Articles: Supplements & Special Issues
Posted on October 30, 2012 @10:57 am by madgett
Generally speaking, when presented with options for linking to an article, clicking 
works pretty well.
However, there are a couple cases where –more often than not– this direct linking fails. Articles that are in “Supplements” or “Special Issues” are a problem as there seems to be no standardized way of citing those articles. Sometimes the citation says “Sup.” or “Suppl.” or just “S.” rather than “V.” for volume. As well, some aggregators (like the EBSCOhost or Gale databases) do not get supplements/special issues from the publishers. It’s not in their agreements. Also, page numbering can take on strange formats, like “S-7” or “23-A”.
A good rule of thumb for these types of articles is, if the “Article” level linking fails, go in at the “Journal” level and then work your way to the right issue & article.
And as always, please report these problems via our Help Form. We pass on these problems and hopefully that will help the software developers work towards a solution.
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