- Have questions or need more help with the issues below? Contact us here
Access Issues for ProQuest databases – “This page isn’t working”
Posted on December 10, 2025 @3:33 pm by ryan regier
We are seeing some scattered linking access issues for when users try to access ProQuest Databases. Users are seeing a blank screen or a ‘This page isn’t working’ or a “HTTP Status 500 – Internal Server Error”
As workaround, please use the below link to access ProQuest.com and then select or search for the database/title you wish to access:
EResources is working to fix as soon as possible!
No CommentsUse the OpenAthens Bookmarklet to login via UBC Library to Publisher Websites
Posted on December 8, 2025 @12:55 pm by ryan regier
The below hyperlink – ‘UBC OpenAthens Login’ – can be added to your browser favourites and then clicked when visiting Publisher/Vendor websites to login for Library access. You can also edit and rename the bookmarklet.
UBC OpenAthens Login
For Chrome and Safari Users
- To install the OpenAthens Bookmarklet in Chrome, drag the button to your Bookmarks Bar.
For Firefox Users
- To install the OpenAthens Bookmarklet in Firefox, right click on the button and select “Bookmark This Link” to add it to your bookmarks or drag the link to your Bookmarks Toolbar
For Internet Explorer Users
- To install the OpenAthens Bookmarklet in Internet Explorer, right click on the button and select “Add to Favorites…” from the menu.
- If a dialogue box asks you if you’d like to continue, click ‘Yes.’ In the ‘Add a Favorite’ options, choose the ‘Create In’ drop-down menu and select ‘Favorites Toolbar.’
For iPad Users
- To install the OpenAthens Bookmarklet on an iPad, in Safari save this page as a bookmark, then edit the bookmark to rename it to something more descriptive about it being a bookmarklet for OpenAthens, and paste the following JavaScript into the URL field:
- javascript:void(location.href=’https://go.openathens.net/redirector/ubc.ca?url=’+location.href);
BSI – access issues
Posted on November 6, 2025 @12:03 pm by park
UPDATE: ACCESS RESTORED on Thursday, November 6, 2025
When trying to access BSI Knowledge – BSOL, an error message appears: “Oops! That wasn’t supposed to happen. We encountered an error processing this request.”
BSI is currently down for multiple institutions. We are working with them to resolve the issue.
No CommentsFactiva: Excessive downloading incident
Posted on October 23, 2025 @10:07 am by park
UPDATE: As of October 23, 2025, Factiva has restricted downloading to one article at a time.
Due to excessive downloading, Factiva may impose a temporary restriction on downloading to one article at a time.
Factiva has reported multiple sessions of excessive downloading including several sessions where over 10,000 articles were downloaded.
We are investigating.
Please remember that most resources have limits on what can be downloaded during one session. Almost all vendors have internal benchmarks that make allowances for reasonable use – usually what a person can reasonably read. For Factiva, our licensing allows for 100 articles to be accessed/read/downloaded in a single session.
No CommentseResources Short Staffed
Posted on September 29, 2025 @3:23 pm by ryan regier
At this time, the eResources team is experiencing a temporary staffing shortage. As a result, our capacity to address all inquiries is limited. We are currently prioritizing issues that are critical to academic continuity (e.g., support for student to completing coursework) or that affect a broader group of users. While we may not be able to immediately resolve more complex issues that impact only a small number of individuals, we will do our best to offer temporary workarounds where possible.
We appreciate your patience and understanding during this time.
No CommentsNkoda Access not working – Asking users to Subscribe
Posted on October 2, 2025 @11:18 am by ryan regier
ACCESS RESTORED on Thursday, October 2, 2025
Access to the Nkoda App is currently down. Users are prompted to create a personal subscription when trying to access.
eResources has reached out to Nkoda to troubleshoot and access should be up soon.
No CommentsMathSciNet – Access Issues
Posted on September 17, 2025 @10:05 am by ryan regier
MathSciNet has moved to a new system of authentication that is causing issues. eResources is investigating.
As a workaround, please access MathSciNet directly via the Library Resource Page instead of logging in via the website.
The Resource Page link is: https://resources.library.ubc.ca/page.php?details=mathscinet&id=36
No CommentsAccess to National Theatre Collection and Royal Shakespeare Collection videos now via Alexander Street
Posted on September 5, 2025 @9:05 am by ryan regier
Our access to National Theatre Collection (1 and 2) and Royal Shakespeare Collection is now via Alexander Street instead of Bloomsbury’s Drama Online.
This switchover happened more suddenly then we thought it would and the eResources team is working on changing the links.
In the meantime, to obtain access to these videos, please search for them at the below links:
No CommentseResources Current Short Staffed- Slow to Respond to Tickets
Posted on August 15, 2025 @11:19 am by ryan regier
Due for unforeseen circumstances the eResource Team will be short staffed between August 15th – Sept 5th. We will be slow to respond to tickets and emails.
Thank you for your patience. Please do feel free to follow up if you don’t get a response from us within a few days.
Thank you,
Ryan
Ryan Regier (He/Him)
Collections Services Librarian – Renewals and eResources Access
The University of British Columbia Library
Unceded territory of the xʷməθkʷəy̓əm (Musqueam) People
Phone: 604 822 6893
ryan.regier@ubc.ca
ASTM Access Issues
Posted on September 10, 2025 @10:41 am by ryan regier
ASTM has moved some content (ebooks and journals) to a new website – ASTM Digital Library
ASTM Standards are still located on the old ASTM Compass website.
Users may see linking issues. If so, please report to eResources.
No Comments