- Have questions or need more help with the issues below? Contact us here
Pitchbook – New Login Process
Posted on March 6, 2026 @3:52 pm by ryan regier
UBC Library is pleased to announce that we will be moving to a new Single Sign On (SSO) approach to Pitchbook. On the morning of Wednesday, March 11th , UBC users will be able to login directly to Pitchbook via the Library Website with their UBC CWL login. Users will no longer need to login multiple times or have to recreate Pitchbook accounts to access.
Our Library Pitchbook Resource Page will be updated with this new SSO login on March 11th. Please continue to use this Resource Page as your access point for Pitchbook.
I just want to give a quick thank you to the UBC Library and IT staff that worked hard to put this change in place. This should greatly increase the Pitchbook User experience at UBC.
Finally, I wanted to mention that Pitchbook has now put in place website security tools to protect against their website data from being mass downloaded. Please note that using Browser Extensions that have “Read and Change” permissions – such as translation browser extensions like Google Translate – will be flagged as website data downloading.
To be clear: Using “Read and Change” Browser Extensions when using Pitchbook will case your account to be blocked. Please disable these Extensions before using Pitchbook.
For any Questions or Issues please respond via our Library Electronic Resources Form
No CommentsCPS Access Issues
Posted on March 6, 2026 @3:51 pm by ryan regier
UPDATE: Issue Fixed as of March 5th, 2026
We are seeing reports of users seeing blocked access to CPS. We are investigating.
Please use the workaround link here – https://resources.library.ubc.ca/page.php?details=cps&id=674
No CommentsFactiva Access Issues – Left at Login Page
Posted on February 24, 2026 @4:08 pm by ryan regier
Users are unable to access Factiva Journals and left at a Factiva Login Page.
eResources is investigating. In the meantime, please use the Factiva link on the Resource Page which still works – https://resources.library.ubc.ca/page.php?details=factiva&id=543
You can search for the journal you wish to access there.
No CommentsPitchbook – Access Issues
Posted on February 17, 2026 @3:52 pm by ryan regier
Some users are seeing are ‘’Access not authorized’ error when trying to access Pitchbook and/or re-create their account to access.
If you see this issue, your account likely requires a hard reset, which will fix the issue. Please reach out to eResources and we can take care of this for you -> https://about.library.ubc.ca/contact-us/ejournal-help/
No CommentsKanopy Blocked Access Issues
Posted on February 3, 2026 @9:57 am by ryan regier
UPDATE: Issue Fixed as of February 3rd, 2026
Off-Campus Users are currently unable to access Kanopy and see a blank screen with a ‘Closing the window…”
This is an Authentication Issue and being investigated by OpenAthens – https://resource.status.openathens.net/
Access to Kanopy appears to be still be working for on campus users.
No CommentsAccess Issues for ProQuest databases – “This page isn’t working”
Posted on December 19, 2025 @9:25 am by ryan regier
UPDATE: Issue Fixed as of December 18, 2025
We are seeing some scattered linking access issues for when users try to access ProQuest Databases. Users are seeing a blank screen or a ‘This page isn’t working’ or a “HTTP Status 500 – Internal Server Error”
As workaround, please use the below link to access ProQuest.com and then select or search for the database/title you wish to access:
EResources is working to fix as soon as possible!
No CommentsUse the OpenAthens Bookmarklet to login via UBC Library to Publisher Websites
Posted on December 8, 2025 @12:55 pm by ryan regier
The below hyperlink – ‘UBC OpenAthens Login’ – can be added to your browser favourites and then clicked when visiting Publisher/Vendor websites to login for Library access. You can also edit and rename the bookmarklet.
UBC OpenAthens Login
For Chrome and Safari Users
- To install the OpenAthens Bookmarklet in Chrome, drag the button to your Bookmarks Bar.
For Firefox Users
- To install the OpenAthens Bookmarklet in Firefox, right click on the button and select “Bookmark This Link” to add it to your bookmarks or drag the link to your Bookmarks Toolbar
For Internet Explorer Users
- To install the OpenAthens Bookmarklet in Internet Explorer, right click on the button and select “Add to Favorites…” from the menu.
- If a dialogue box asks you if you’d like to continue, click ‘Yes.’ In the ‘Add a Favorite’ options, choose the ‘Create In’ drop-down menu and select ‘Favorites Toolbar.’
For iPad Users
- To install the OpenAthens Bookmarklet on an iPad, in Safari save this page as a bookmark, then edit the bookmark to rename it to something more descriptive about it being a bookmarklet for OpenAthens, and paste the following JavaScript into the URL field:
- javascript:void(location.href=’https://go.openathens.net/redirector/ubc.ca?url=’+location.href);
BSI – access issues
Posted on November 6, 2025 @12:03 pm by park
UPDATE: ACCESS RESTORED on Thursday, November 6, 2025
When trying to access BSI Knowledge – BSOL, an error message appears: “Oops! That wasn’t supposed to happen. We encountered an error processing this request.”
BSI is currently down for multiple institutions. We are working with them to resolve the issue.
No CommentsFactiva: Excessive downloading incident
Posted on December 19, 2025 @9:45 am by park
UPDATE:Issue Fixed as of Dec 18, 2025. Users can now download content as before.
As of October 23, 2025, Factiva has restricted downloading to one article at a time.
Due to excessive downloading, Factiva may impose a temporary restriction on downloading to one article at a time.
Factiva has reported multiple sessions of excessive downloading including several sessions where over 10,000 articles were downloaded.
We are investigating.
Please remember that most resources have limits on what can be downloaded during one session. Almost all vendors have internal benchmarks that make allowances for reasonable use – usually what a person can reasonably read. For Factiva, our licensing allows for 100 articles to be accessed/read/downloaded in a single session.
No CommentseResources Short Staffed
Posted on September 29, 2025 @3:23 pm by ryan regier
At this time, the eResources team is experiencing a temporary staffing shortage. As a result, our capacity to address all inquiries is limited. We are currently prioritizing issues that are critical to academic continuity (e.g., support for student to completing coursework) or that affect a broader group of users. While we may not be able to immediately resolve more complex issues that impact only a small number of individuals, we will do our best to offer temporary workarounds where possible.
We appreciate your patience and understanding during this time.
No Comments