- Have questions or need more help with the issues below? Contact us here
EBSCOhost interface migration starts August 5th
Posted on July 16, 2025 @8:23 am by ryan regier
On August 5, 2025, the Library’s main EBSCOhost profile will migrate to a new user interface.
This interface will become the new point of access for all subscribed EBSCOhost databases. A select number of medical and allied health databases will remain accessible on the old interface until December 22, 2025.
Visit the new LibGuide to learn more about UBC’s migration, and consider registering for an upcoming EBSCO training session!
No CommentsAccess Issues with AMS (American Mathematical Society) forcing users to login twice
Posted on June 26, 2025 @9:10 am by ryan regier
Users trying to access AMS (American Mathematical Society) books or journals are currently being forced to login twice to access content.
After logging in via the library website and landing on the AMS page, AMS will send users to a ‘Access through your institution” page when trying to access full text. If you search for “UBC” as your institution and login with your CWL you will gain access.
As a direct workaround to access or share an individual title, you can place this URL prefix in front of the AMS URL that you want to access: https://go.openathens.net/redirector/ubc.ca?url=
eResources is working with AMS to get this issue fixed ASAP.
No Comments“ATYPON – Access Denied” error impacting Wiley, Sage, AAS, Science Journal and more
Posted on June 17, 2025 @1:05 pm by ryan regier
Resolved on Tuesday, June 17, 2025
Users will see a “ATYPON – Access Denied” error when trying to access a large number of publisher websites.
ATYPON is a platform provider that many publishers use to allow them to authenticate users. Multiple Universities are seeing this problem.
As a workaround, please use the OpenAthens Proxy by placing this text in front of the URL you are trying to access – https://proxy.openathens.net/login?qurl=
ATYPON is working on the issue and will get this resolved as soon as possible.
Users may see this error on a number of publisher websites: Wiley, Sage, Science, AAAS, American Physiological Society, American Society for Microbiology, Informs Pubs.
No CommentsLibrary Catalogue is Down
Posted on June 12, 2025 @8:14 am by ryan regier
Resolved on Thursday, June 12, 2025
UBC Library Catalogue is currently not working https://webcat.library.ubc.ca
IT is working on it. Links to print books from Summon and other sources will not work while it is down.
No CommentsDatabase Down – 20-seiki Media Jōhō Dētabēsu
Posted on June 12, 2025 @2:30 pm by ryan regier
Resolved on Thursday June 12, 2025
The vendors at 20-seiki Media Jōhō Dētabēsu have let us know that the database is down and searching is not possible.
They are working to resolve but in the meantime have set up this workaround site that can be used:
No CommentsLost access to UN Comtrade
Posted on May 23, 2025 @2:27 pm by ryan regier
Resolved on Friday, May 23 2025
Subscription access currently not working. Free access only. Eresources is investigating!
No CommentsLost access to ProQuest’s Music Periodicals Database
Posted on May 12, 2025 @8:10 am by ryan regier
Resolved on Monday May 12th, 2025
We’ve lost access to ProQuest’s Music Periodicals Database and the journals included in there.
eResources is investigating!
No CommentsNational Film Board – “Sorry this content is not available to view in your current location.”
Posted on March 11, 2025 @8:04 am by ryan regier
When trying to access National Film Board (NFB) films users may see a “Sorry this content is not available to view in your current location.” error when trying to watch the film.
This issue will only be seen when using OpenAthens authentication. As a workaround please access NFB films via the Resource Page link or from the links to the films in the UBC Library catalogue. These working links use EZProxy authentication (our old authentication tool) which still works.
No CommentsStatista – loss of access
Posted on March 6, 2025 @11:29 am by park
Resolved on March 6, 2025 at 11:29pm
Access has been restored to Statista. Please clear the cache and cookies from your browser before trying to access Statista through the resource page.
UBC Library has lost access to subscribed materials (reports, insights surveys) on Statista.
We are investigating and working on restoring our access. We apologize for the inconvenience.
No CommentsAudio Ciné Films – Invalid Portal error message
Posted on March 25, 2025 @5:18 pm by park
“Invalid Portal” or “Unauthorized IP” error message seems to only appear on weekends in the evenings.
When seeing these error messages, please use this alternative link to access Audio Ciné Films.
Some users trying to access Audio Ciné Films may see the error message:
Invalid Portal
We couldn’t find your portal audiocinehttps:. Check the URL that you used to make sure it is correct and try again. If you see this page multiple times, please see the following resources.
Users’ level of access seems to vary, from no access at all to no access on weekends but with access on weekdays.
We apologize for the inconvenience and eResources is investigating.
No Comments
