ryan regier
Lost access to SciFinder
Issue is now fixed. Jan 17, 2024 UBC has lost access to SciFinder and users are seeing an “Access is not authorized” error. We are working with the vendor to get this resolved ASAP.
“Sorry Not Found” errors with Bloomsbury, DeGruyter, and John Benjamins eBooks
We are seeing some ongoing issues with some eBooks from Bloomsbury, DeGruyter, and John Benjamins giving ‘Sorry not found’ errors from our Library Search. These are being caused by metadata links that need to be manual fixed, so the problem may take some time to fully resolve. As a workaround, go to the Resource Page […]
EBSCOhost Error with Exporting Search Results
Issue is now fixed. Dec 7, 2023 When users try to use the “E-mail a link to download exported results (up to 25000)” feature in all Ebsco databases they are receiving the error message: “Application Level Exception To continue with the session, go back to the previous page.” We are working with EBSCO to fix […]
Canadian Standards Association (CSA) – PDF Downloading Error
Users will see a “ERROR Something went wrong. Please try again” when trying to download CSA PDFs. We are working to get the issue fixed ASAP! In the meantime, you can download CSA PDFs on-campus or using VPN at this link: https://store.csagroup.org/ondemand/s/?language=en_US
Canadian Standards Association (CSA) Error – Blank Screen
Issue is now fixed. Oct 24, 2023 Access to CSA Standards are currently producing a blank screen https://resources.library.ubc.ca/page.php?details=csa-ondemand-standards—complete-csa-collection&id=2689 We are working with CSA to get this issue solved.
Oxford access issue – ‘Unknown or Unusable Identity Provider’
Issue is now fixed. Sept 27, 2023 UBC Users are seeing a ‘Unknown or Unusable Identity Provider’ when they try to access some Oxford databases such as Oxford Music Online or Oxford Research Encyclopedias. We are working to solve the issue as quickly as possible. As a workaround, place this URL text in from the […]
eResources moving to ServiceNow
On Monday, September 25 2023 the Library eResources’ Team will begin using ServiceNow as our ticketing and workflow system. ServiceNow replaces JIRA as the tool eResources uses for tracking and communicating on reported eResource issues from patrons and library staff. This switch to ServiceNow means the eResources is now using the same ticketing system as […]
Access issue with CCH Answer Connect
Issue is now fixed. Sept 14, 2023. We are seeing ongoing issues with CCH Answer Connect – https://resources.library.ubc.ca/page.php?details=cch-answerconnect&id=2412 not working for some users. Some users will see a login screen prompting them for an email login which does not provide access. There are no workaround currently, we are working on getting this issue fixed as […]
Oxford eBook Records not linking to eBooks
A large number of Oxford ebooks in the catalog are not linking directly to the ebook and instead leaving the user at the general Oxford website. For example the record for Foundations of global health & human rights will leave the user at the general Oxford Scholarship Online Page: https://academic.oup.com/oxford-scholarship-online?login=true We are working to fix […]
Lost access to Access Medicine, Access Pharmacy, and other McGraw Hill Resources
Issue is now fixed. August 23, 2023. UBC has lost access to Access Medicine, Access Pharmacy, and other McGraw Hill Resources. We are working to resolve the issue! As a workaround you can place this URL in front of the website address and login to UBC with your CWL to access: https://proxy.openathens.net/login?qurl=
