ryan regier
Lost access to SpringerLink and Nature
Access Issue Resolved July 3, 2024 UBC has lost access to all (most) Springer and Nature content. Some users may still have access. We are investigating and working to get the issue resolved as fast as we can. Update July 2, 3:30pm – We have learned that this is worldwide access issue impacting other institutions […]
Lost access to Irwin Law (Vlex)
Access Issue Resolved: July 7, 2024 Issue has reappeared on July 7, 2024. Access is down and we are investigating. Access Issue Resolved July 2, 2024 We’ve lost access to Irwin Law ebooks via the Vlex Platform – https://resources.library.ubc.ca/page.php?details=vlex-global&id=2661 We are investigating and will get this resolved as soon as we can.
Lost access to Canada Commons and Policy Commons
Users are seeing a “Sorry, something went wrong trying to log you in.” error when trying to access Canada Commons or Policy Commons. We are working to resolve the issue. As a workaround please access via the Resource Pages – https://resources.library.ubc.ca/?searchtype=keywords&search=Commons
PHUB error when accessing UBC Library CWL
Issue is now fixed. April 15, 2024 UBC Users may see a ‘PHUB error’ when trying to login via their CWL to UBC Library. We are still trying to figure out what is causing this issue and are working to solve it urgently! We understand this a stressful time for students. We will get this […]
No access to ScienceDirect
Issue is now fixed. April 30, 2024 Our authentication service, OpenAthens, is currently seeing issues with ScienceDirect. A lot of users are being blocked access. Seems to be impacting multiple institutions. We are investigating! A couple workarounds that seem to work: From the ScienceDirect page, if you click the Orange Institutional Icon and search for […]
Access to Sage Website and Database not working via UBC OpenAthens
Issue is now fixed. April 30, 2024 OpenAthens is seeing issues with the Sage website not loading. Users will see a blank screen or a HTTP ERROR 500. OpenAthens is working to resolve the issue. As a workaround, clear your cache and cookies and then place this URL in front of the Sage Website Address […]
CNKI databases slow load issue
We are seeing slow loading issues and sometimes no access with our CNKI databases. We are investigating, please use access through our Resource Pages in the meantime
Ethnologue Database Not Working
Issue is now fixed. April 2, 2024 Ethnologue: Languages of the World database is current not working and a “HTTP ERROR 503 Cannot contact upstream server” error is appearing. We are working to solve the issue.
IEEE site maintence outage on Saturday, March 16th
On Saturday, 16 March, IEEE Xplore will undergo scheduled maintenance from 9:00 AM – 2:00 PM ET (1:00 – 6:00 PM UTC). Due to the nature of the upgrade, the platform will be unavailable for the entire duration of this timeframe. We apologize for the inconvenience and appreciate your patience.
Lost access to Diao Long Database of Chinese and Japanese Ancient Books
Issue is now fixed. March 13, 2024 We have lost access to the Diao Long Database of Chinese and Japanese Ancient Books https://resources.library.ubc.ca/page.php?details=diao-long-database-of-chinese-and-japanese-ancient-books—&id=2670 We are working with the provider to get this issue resolved.
