ryan regier
Pitchbook Access Issue
We had a technical issue yesterday that blocked access to Pitchbook. You should now be able to access Pitchbook by logging in via the Resource Page website – https://resources.library.ubc.ca/page.php?details=pitchbook&id=2710 If you get a Account Expired error. Try using the ‘Create an Account’ option, using the same email and your account will be reinstated. If you […]
National Film Board – Lost access to some films
The National Film Board (NFB) has lost rights to some of their hosted films and are now actively negotiating to get them back. Luckily it currently only appears to be a small amount of films that we have lost access to. We are still working to identify which films specifically, but since NFB is still […]
Knovel requiring logging in to Personal Elsevier Account before Access
Knovel will now prompt users to log-in to (or create an) Elsevier Account before accessing. eResources is investigating getting this removed so users can have direct access just through the Library.
Error when accessing Oxford Art/Music/Research Encyclopedia databases- “Unknown or Unusable Identity Provider”
Resolved August 28, 2024 Users may see an “Unknown or Unusable Identity Provider” when accessing Oxford Art/Music/Research Encyclopedia databases Oxford is working at resolving this issue, please use these links to access: Oxford Music – https://www-oxfordmusiconline-com.eu1.proxy.openathens.net/ Oxford Art – https://www-oxfordartonline-com.eu1.proxy.openathens.net/ Research Encyclopedia databases – https://oxfordre-com.eu1.proxy.openathens.net/
Access Issues with Lexis Nexis databases
We are having some issues accessing Lexis Nexis databases. Please use the Resource Page links to access the databases till we get this solved – https://resources.library.ubc.ca/?searchtype=keywords&search=lexis+nexis
Lost access to Alexander Street Press Databases
Resolved Jul 26, 2024 We’ve lost access to Alexander Street Press Databases. Vendor is having technical issues and working to get it fixed. No workaround at this time.
Taylor and Francis eBooks Website Issues
Resolved Jul 19, 2024 Taylor and Francis is seeing a large-scale access issue with our authentication service, OpenAthens. Users will see a 404 Not Found error. As a workaround please access Taylor and Francis eBook Website by the Resource Page and search for the title of the book you are looking for there – https://resources.library.ubc.ca/page.php?details=taylor–francis-ebooks&id=2361 […]
Sage Explorer- Access Issues
Users are seeing a “We’re very sorry, but the page you requested couldn’t be found.” when trying to login via OpenAthens to Sage Explorer As a workaround, use this link – https://resources.library.ubc.ca/page.php?details=sage-explorer&id=2632 https://resources.library.ubc.ca/page.php?details=sage-explorer&id=2632
Issues with Summon – “Check Availability”
Access Issue Resolved July 11, 2024 We are currently seeing some issues with Summon struggling to load our holding information for print material. Users will see a slow loading ‘Checking Availability” under search results and then an availability that may be missing library branch information. We are investigating!
CSA Access Issues
Access Issue Resolved July 4, 2024 We are seeing a CSA website issue with no CSA standards or documents appearing during searches. Canadian Standards Association Website – CSA We are investigating!
