ryan regier
Sage Explorer- Access Issues
Users are seeing a “We’re very sorry, but the page you requested couldn’t be found.” when trying to login via OpenAthens to Sage Explorer As a workaround, use this link – https://resources.library.ubc.ca/page.php?details=sage-explorer&id=2632 https://resources.library.ubc.ca/page.php?details=sage-explorer&id=2632
Issues with Summon – “Check Availability”
Access Issue Resolved July 11, 2024 We are currently seeing some issues with Summon struggling to load our holding information for print material. Users will see a slow loading ‘Checking Availability” under search results and then an availability that may be missing library branch information. We are investigating!
CSA Access Issues
Access Issue Resolved July 4, 2024 We are seeing a CSA website issue with no CSA standards or documents appearing during searches. Canadian Standards Association Website – CSA We are investigating!
Lost access to SpringerLink and Nature
Access Issue Resolved July 3, 2024 UBC has lost access to all (most) Springer and Nature content. Some users may still have access. We are investigating and working to get the issue resolved as fast as we can. Update July 2, 3:30pm – We have learned that this is worldwide access issue impacting other institutions […]
Lost access to Irwin Law (Vlex)
Access Issue Resolved: July 7, 2024 Issue has reappeared on July 7, 2024. Access is down and we are investigating. Access Issue Resolved July 2, 2024 We’ve lost access to Irwin Law ebooks via the Vlex Platform – https://resources.library.ubc.ca/page.php?details=vlex-global&id=2661 We are investigating and will get this resolved as soon as we can.
Lost access to Canada Commons and Policy Commons
Users are seeing a “Sorry, something went wrong trying to log you in.” error when trying to access Canada Commons or Policy Commons. We are working to resolve the issue. As a workaround please access via the Resource Pages – https://resources.library.ubc.ca/?searchtype=keywords&search=Commons
PHUB error when accessing UBC Library CWL
Issue is now fixed. April 15, 2024 UBC Users may see a ‘PHUB error’ when trying to login via their CWL to UBC Library. We are still trying to figure out what is causing this issue and are working to solve it urgently! We understand this a stressful time for students. We will get this […]
No access to ScienceDirect
Issue is now fixed. April 30, 2024 Our authentication service, OpenAthens, is currently seeing issues with ScienceDirect. A lot of users are being blocked access. Seems to be impacting multiple institutions. We are investigating! A couple workarounds that seem to work: From the ScienceDirect page, if you click the Orange Institutional Icon and search for […]
Access to Sage Website and Database not working via UBC OpenAthens
Issue is now fixed. April 30, 2024 OpenAthens is seeing issues with the Sage website not loading. Users will see a blank screen or a HTTP ERROR 500. OpenAthens is working to resolve the issue. As a workaround, clear your cache and cookies and then place this URL in front of the Sage Website Address […]
CNKI databases slow load issue
We are seeing slow loading issues and sometimes no access with our CNKI databases. We are investigating, please use access through our Resource Pages in the meantime
