ryan regier
Library Catalogue is Down
Resolved on Thursday, June 12, 2025 UBC Library Catalogue is currently not working https://webcat.library.ubc.ca IT is working on it. Links to print books from Summon and other sources will not work while it is down.
Database Down – 20-seiki Media Jōhō Dētabēsu
Resolved on Thursday June 12, 2025 The vendors at 20-seiki Media Jōhō Dētabēsu have let us know that the database is down and searching is not possible. They are working to resolve but in the meantime have set up this workaround site that can be used: http://mail.bunsei.co.jp/top
Lost access to UN Comtrade
Resolved on Friday, May 23 2025 Subscription access currently not working. Free access only. Eresources is investigating! https://resources.library.ubc.ca/page.php?details=united-nations-commodity-trade-statistics-database&id=482
Lost access to ProQuest’s Music Periodicals Database
Resolved on Monday May 12th, 2025 We’ve lost access to ProQuest’s Music Periodicals Database and the journals included in there. eResources is investigating!
National Film Board – “Sorry this content is not available to view in your current location.”
When trying to access National Film Board (NFB) films users may see a “Sorry this content is not available to view in your current location.” error when trying to watch the film. This issue will only be seen when using OpenAthens authentication. As a workaround please access NFB films via the Resource Page link or […]
Pitchbook Login Issues
Users of Pitchbook may see some login issues or an “Invalid IP” error. To successfully login, make sure: You are logging in via the UBC Pitchbook site, not Pitchbook.com. The UBC Pitchbook site looks like the screenshot below. A ‘Invalid IP error’ is either caused by logging by the wrong page (Pitchbook.com instead of the […]
Criterion, Audio Cine and Kanopy Issues when using Firefox browser
Update December 12, 2024: In addition to Criterion and Audio Cine, users may not be able to load streaming videos from Kanopy when using the Firefox browser on a UBC computer. Please use a different browser. When using the Firefox browser, users may see a “Media unavailable: You don’t have permissions to view this media” […]
Issues with accessing New Factiva Interface
Resolved December 9, 2024 The ‘Switch Factiva’ button to switch to Factiva’s new user interface is not working for UBC users. As a workaround use the new interface link on the Factiva Resource Page – https://resources.library.ubc.ca/page.php?details=factiva&id=543
503 Service Error occurring for multiple resources – Pitchbook, Passport
Resolved September 27 2024 at 3:10pm We are seeing an ongoing issue with resources that use EZProxy for access producing a 503 Service Error. This includes resources like: Pitchbook – https://resources.library.ubc.ca/page.php?details=pitchbook&id=2710 Passport – https://resources.library.ubc.ca/page.php?details=passport-gmid&id=572 Any resource that has ‘ezproxy’ in the URL to access it will be impacting by this issue. We are working to […]
Issues when accessing CNKI eBooks
We are currently seeing some issues with accessing CNKI eBooks. https://resources.library.ubc.ca/page.php?details=cnki-ebooks&id=2606 eResources is Investigating.
