Some users are seeing are ‘’Access not authorized’ error when trying to access Pitchbook and/or re-create their account to access. We are working with Pitchbook to resolve ASAP
UPDATE: Issue Fixed as of February 3rd, 2026 Off-Campus Users are currently unable to access Kanopy and see a blank screen with a ‘Closing the window…” This is an Authentication Issue and being investigated by OpenAthens – https://resource.status.openathens.net/ Access to Kanopy appears to be still be working for on campus users.
UPDATE: Issue Fixed as of December 18, 2025 We are seeing some scattered linking access issues for when users try to access ProQuest Databases. Users are seeing a blank screen or a ‘This page isn’t working’ or a “HTTP Status 500 – Internal Server Error” As workaround, please use the below link to access ProQuest.com […]
The below hyperlink – ‘UBC OpenAthens Login’ – can be added to your browser favourites and then clicked when visiting Publisher/Vendor websites to login for Library access. You can also edit and rename the bookmarklet. UBC OpenAthens Login For Chrome and Safari Users For Firefox Users For Internet Explorer Users For iPad Users
At this time, the eResources team is experiencing a temporary staffing shortage. As a result, our capacity to address all inquiries is limited. We are currently prioritizing issues that are critical to academic continuity (e.g., support for student to completing coursework) or that affect a broader group of users. While we may not be able […]
ACCESS RESTORED on Thursday, October 2, 2025 Access to the Nkoda App is currently down. Users are prompted to create a personal subscription when trying to access. eResources has reached out to Nkoda to troubleshoot and access should be up soon.
MathSciNet has moved to a new system of authentication that is causing issues. eResources is investigating. As a workaround, please access MathSciNet directly via the Library Resource Page instead of logging in via the website. The Resource Page link is: https://resources.library.ubc.ca/page.php?details=mathscinet&id=36
Our access to National Theatre Collection (1 and 2) and Royal Shakespeare Collection is now via Alexander Street instead of Bloomsbury’s Drama Online. This switchover happened more suddenly then we thought it would and the eResources team is working on changing the links. In the meantime, to obtain access to these videos, please search for […]
Due for unforeseen circumstances the eResource Team will be short staffed between August 15th – Sept 5th. We will be slow to respond to tickets and emails. Thank you for your patience. Please do feel free to follow up if you don’t get a response from us within a few days. Thank you, Ryan Ryan Regier […]
ASTM has moved some content (ebooks and journals) to a new website – ASTM Digital Library ASTM Standards are still located on the old ASTM Compass website. Users may see linking issues. If so, please report to eResources.