ryan regier
Criterion and Audio Cine Issues when using Firefox browser
When using the Firefox browser, users may see a “Media unavailable: You don’t have permissions to view this media” error when they try to stream a video. This error is more likely when using a UBC computer. eResources is working on the issue. As a workaround, please use a different browser (Chrome, Edge, Safari) to […]
Issues with accessing New Factiva Interface
The ‘Switch Factiva’ button to switch to Factiva’s new user interface is not working for UBC users. As a workaround use the new interface link on the Factiva Resource Page – https://resources.library.ubc.ca/page.php?details=factiva&id=543
503 Service Error occurring for multiple resources – Pitchbook, Passport
Resolved September 27 2024 at 3:10pm We are seeing an ongoing issue with resources that use EZProxy for access producing a 503 Service Error. This includes resources like: Pitchbook – https://resources.library.ubc.ca/page.php?details=pitchbook&id=2710 Passport – https://resources.library.ubc.ca/page.php?details=passport-gmid&id=572 Any resource that has ‘ezproxy’ in the URL to access it will be impacting by this issue. We are working to […]
Issues when accessing CNKI eBooks
We are currently seeing some issues with accessing CNKI eBooks. https://resources.library.ubc.ca/page.php?details=cnki-ebooks&id=2606 eResources is Investigating.
Issues accessing Passport GMID
Ongoing Issues when trying to navigate and access Passport GMID https://resources.library.ubc.ca/page.php?details=passport-gmid&id=572 EResources is investigating!
Pitchbook Access Issue
We had a technical issue yesterday that blocked access to Pitchbook. You should now be able to access Pitchbook by logging in via the Resource Page website – https://resources.library.ubc.ca/page.php?details=pitchbook&id=2710 If you get a Account Expired error. Try using the ‘Create an Account’ option, using the same email and your account will be reinstated. If you […]
National Film Board – Lost access to some films
The National Film Board (NFB) has lost rights to some of their hosted films and are now actively negotiating to get them back. Luckily it currently only appears to be a small amount of films that we have lost access to. We are still working to identify which films specifically, but since NFB is still […]
Knovel requiring logging in to Personal Elsevier Account before Access
Knovel will now prompt users to log-in to (or create an) Elsevier Account before accessing. eResources is investigating getting this removed so users can have direct access just through the Library.
Error when accessing Oxford Art/Music/Research Encyclopedia databases- “Unknown or Unusable Identity Provider”
Resolved August 28, 2024 Users may see an “Unknown or Unusable Identity Provider” when accessing Oxford Art/Music/Research Encyclopedia databases Oxford is working at resolving this issue, please use these links to access: Oxford Music – https://www-oxfordmusiconline-com.eu1.proxy.openathens.net/ Oxford Art – https://www-oxfordartonline-com.eu1.proxy.openathens.net/ Research Encyclopedia databases – https://oxfordre-com.eu1.proxy.openathens.net/
Access Issues with Lexis Nexis databases
We are having some issues accessing Lexis Nexis databases. Please use the Resource Page links to access the databases till we get this solved – https://resources.library.ubc.ca/?searchtype=keywords&search=lexis+nexis
