ryan regier
eResources Current Short Staffed- Slow to Respond to Tickets
Due for unforeseen circumstances the eResource Team will be short staffed between August 15th – Sept 5th. We will be slow to respond to tickets and emails. Thank you for your patience. Please do feel free to follow up if you don’t get a response from us within a few days. Thank you, Ryan Ryan Regier […]
ASTM Access Issues
ASTM has moved some content (ebooks and journals) to a new website – ASTM Digital Library ASTM Standards are still located on the old ASTM Compass website. Users may linking issues. If so, please report to eResources.
Pitchbook Access Not Working
Access now back up. Access issues with Firefox may remain. Try using a different browser 08aug2025 All users who are trying to access Pitchbook are getting redirected to a new login site and then seeing an Invalid IP error when they try to login. https://resources.library.ubc.ca/page.php?details=pitchbook&id=2710 We have reported to Pitchbook and will get this issue […]
EBSCOhost interface migration starts August 5th
On August 5, 2025, the Library’s main EBSCOhost profile will migrate to a new user interface. This interface will become the new point of access for all subscribed EBSCOhost databases. A select number of medical and allied health databases will remain accessible on the old interface until December 22, 2025. Visit the new LibGuide to learn […]
Access Issues with AMS (American Mathematical Society) forcing users to login twice
Users trying to access AMS (American Mathematical Society) books or journals are currently being forced to login twice to access content. After logging in via the library website and landing on the AMS page, AMS will send users to a ‘Access through your institution” page when trying to access full text. If you search for […]
“ATYPON – Access Denied” error impacting Wiley, Sage, AAS, Science Journal and more
Resolved on Tuesday, June 17, 2025 Users will see a “ATYPON – Access Denied” error when trying to access a large number of publisher websites. ATYPON is a platform provider that many publishers use to allow them to authenticate users. Multiple Universities are seeing this problem. As a workaround, please use the OpenAthens Proxy by […]
Library Catalogue is Down
Resolved on Thursday, June 12, 2025 UBC Library Catalogue is currently not working https://webcat.library.ubc.ca IT is working on it. Links to print books from Summon and other sources will not work while it is down.
Database Down – 20-seiki Media Jōhō Dētabēsu
Resolved on Thursday June 12, 2025 The vendors at 20-seiki Media Jōhō Dētabēsu have let us know that the database is down and searching is not possible. They are working to resolve but in the meantime have set up this workaround site that can be used: http://mail.bunsei.co.jp/top
Lost access to UN Comtrade
Resolved on Friday, May 23 2025 Subscription access currently not working. Free access only. Eresources is investigating! https://resources.library.ubc.ca/page.php?details=united-nations-commodity-trade-statistics-database&id=482
Lost access to ProQuest’s Music Periodicals Database
Resolved on Monday May 12th, 2025 We’ve lost access to ProQuest’s Music Periodicals Database and the journals included in there. eResources is investigating!
