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Branch Liaisons
Service Points and Staff in Technical Services

Acquisitions: 
(604) 822-9655 
Cataloguing & Metadata: 
(604) 822-3271 
Collections Management & Planning: 
(604) 822-8672 
Collections Storage Services: 
(604) 822-4180 
eResources & Access: 
(604) 822-4192 
Licensing: 
(604) 822-0903 
Preservation: 
(604) 822-3441 
Serials: 
(604) 822-6909 

Fax: (604) 822-3201 

E-Resources Help: 
lib-ejhelp@lists.ubc.ca

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Woodward Library, Floor 3 
2198 Health Sciences Mall 
Vancouver, BC 
V6T 1Z3

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madgett

madgett

INFORMS Journals – No Access to Full Text (09Jan2020)

By madgett on January 9, 2020

UPDATE: Access Restored Access to INFORMS Journals has been lost. No Full Text or PDF downloading. We are working on a fix. Stay Tuned!

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EZproxy Interruption November 21 : Off-Campus log-in

By madgett on November 20, 2019

Possible Off-Campus Access Interruptions November 21st   On November 21st, around 10:00 p.m. PST, the Off-Campus EZproxy Authentication system will be offline for about 10-15 minutes. This means Users authenticating from off campus to Library resources may lose access unexpectedly for a short period. If you can’t log in to a resource or suddenly lose […]

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CWL Testing Saturday November 9th – Possible Library Access Interruptions

By madgett on November 6, 2019

Possible Off-Campus Access Interruptions Saturday On Saturday, November 9th, from 7:00 a.m. to 3:00 p.m., the CWL Authentication system will be undergoing testing. This mean Users authenticating from off campus may lose access unexpectedly for short periods. If you can’t log in to a resource or suddenly lose access to a resource, please try again […]

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Changes to EBSCOhost Database Search Results : Apply equivalent subjects

Changes to EBSCOhost Database Search Results : Apply equivalent subjects

By madgett on September 27, 2019

UPDATE: “Apply equivalent subjects” option has been set to default “off” . If you want to use this as part of a Advanced Search, tick the box when setting up the parameters of a search.   As of mid-August, 2019, there has been a change to EBSCOhost search results in databases. They have added “Apply […]

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Summon Down : July 11, 2019

By madgett on July 11, 2019

UPDATE – Summon back up (10:35 a.m.) Summon down this morning All Summon searches lead to an error “APPLICATION ERROR”  Your search has failed to complete. Please try again. Other institutions are experiencing the same problem, and it is being worked on. Stay tuned for updates!

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ScienceDirect (Elsevier) Journals – PDFs not downloading

By madgett on June 20, 2019

UPDATE : PDFs now working PDFs of articles are not downloading for a number of ScienceDirect ejournals. An error message saying “Something went wrong” appears. We have reported the problem. Stay tuned!

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SUMMON, UBC Library Discovery Down (June 5th)

By madgett on June 5, 2019

Update – Summon is back up Contact us if further problems : https://about.library.ubc.ca/contact-us/ejournal-help/ Summon, UBC Library’s discovery service, is currently down.   We are working on it. Stay tuned!

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Kluwer Law Resources Down

By madgett on May 9, 2019

Update: Access restored May 13th 8:30am PST The vendor is continuing to monitor and address any remaining user experience issues in the coming days.   We will report further updates as they are released. A variety of Kluwer Law resources (Kluwer Law journals, Kluwer Arbitration International, Kluwer Law International, various Tax Libraries, CCH, etc.) are down.  […]

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Joanna Briggs Institute (JBI) Evidence-Based Practice (EBP) – Tools not working

By madgett on May 9, 2019

STATUS UPDATE – TOOLS WORKING NOW The tools for the Joanna Briggs Institute (JBI) Evidence-Based Practice (EBP) site on Ovid are not currently working. Per the Provider: “Unfortunately, due to ongoing network issues we are having at the Ovid end the JBI EBP tools are unavailable and the error message you see is appearing when […]

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OVID resources unavailable

OVID resources unavailable

By madgett on May 6, 2019

UPDATE : Access Restored. Access to all OVID resources is currently unavailable due to a system wide outage on the vendor site.  This impacts access to: Medline, Embase, LWW journals, Books@OVID, HAPI, EMB Reviews. They are working to restore access as quickly possible.  

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