UPDATE ; Wiley Online is back online. Wiley Online Library (eBooks & eJournals) seems to be down. Working on it. Stay tuned.
UPDATE: Site seems to be displaying as normal now. FYI (for those that want to know) ProQuest has upgraded from “http://” formating for their URLs to “https://”. UBC Library Resource pages are in the process of being updated. Databases on the ProQuest platform are displaying incorrectly. Basically, the landing pages are garbled. A sample of […]
*UPDATE* Slowness issues resolved. If you have further problems, please contact us using our Help Form: There have been several reports about the eJournal Portal (“Journal Titles” on the Homepage, “Journals” under Search Collections) being very slow. We have reported this to Ex Libris/ProQuest, and they are working on it. Stay Tuned!
*This Issue Resolved* Access to a number of Taylor & Francis ebooks online has been dropped. The links will still take you to the ebooks, but when you try to read one online, the message says: “Sorry, you do not have access to this book. A subscription is required to access the full text content […]
UPDATE: PROBLEM SOLVED ScienceDirect (Elsevier) Journal Article links producing error: Sorry, your request can not be processed due to a system problem. Contact the Help Desk if the problem persists. [SD-009] This is a known issue that is being worked on by the publisher. However, it may take several days. It seems to be caused […]
Seasonally-Appropriate Greetings! Thanks for all your questions this past year. Your helpful (we hope) eResources staff will be away from December 24th and returning January 3rd. Do continue to send any questions/problems to our Help Form, and we will get to them ASAP in the new year. See you in 2017!
Apologies for the longer than expected downtime of Summon, the Citation Linker (UBC eLink) and the eJournal Portal over the weekend of October 29th & 30th. These systems are maintained by a 3rd-party provider (ProQuest) on servers located off campus (meaning, in “the Cloud”). Initially, they expected the downtime to be two brief windows on […]
System back Online Voyager, the system behind the UBC Library Catalogue is down. This will also affect those trying to log into EZproxy with a Barcode & PIN. Use your Campus-wide Login (CWL) if you can.
RESOLVED AGAIN! -Summon seems back to normal October 20, 2016 – Problem Returns. Yes, sadly the fix fell apart. Stay tuned. UPDATE – Problem is reportedly fixed. Please contact us via the Help Form if you are still experiencing issues. Summon (our “General” search and Discovery Tool) is experiencing problems. Some searches return the following […]