- Have questions or need more help with the issues below? Contact us here
EZproxy SERVER: *BACK UP*
Posted on March 9, 2009 @12:06 pm by irobb
EZProxy is back.
Previously…
EZProxy has fallen victim to the Monday blahs and is currently not working. We hope to have it re-booted soon. Resources authenticated via EZProxy (like our good friend GMID) are unavailable. Stay tuned.
Informaworld SITE: DOWN *UPDATE 2*
Posted on March 6, 2009 @6:27 pm by irobb
Informaworld is back, but very slow.
Previously…
Monday’s here, Informaworld is not. Stay tuned.
Previously…
Taylor & Francis Informaworld (slow at the best of times) is down as of Friday at 6:00 pm. I’ll check again Monday to see if it’s back. Sun NOT websites this weekend.
RefWorks & Illumina: Maintenance this Weekend
Posted on March 5, 2009 @1:11 pm by irobb
To quote:
“We need to upgrade the operating system on our central storage array this weekend. The work is scheduled to begin at 10pm on Sunday March 8 and end by 1pm on Monday March 9. Because so many Scholars Portal services make use of the storage array, we need to schedule downtime for the following services during this maintenance period:
RefWorks
Illumina”
We assume these times are EDT (eastern daylight savings time) rather than PDT.
No CommentsMyiLibrary & UBC Wireless: *Reminder*
Posted on March 3, 2009 @2:50 pm by irobb
For wireless / laptop users, MyiLibrary will ask for a login and password if you try to link to a title from the OPAC, unless you connect via VPN. To avoid this, you need to connect to VPN after you log onto the UBC wireless network but before clicking the link from the OPAC record. See VPN (Virtual Private Network) for steps in setting up the VPN connection.
No CommentsContemporary Women’s Issues: No Access *UPDATE*
Posted on March 2, 2009 @5:30 pm by irobb
CWI is back in action.
Previously…
Contemporary Women’s Issues database (from Gale / RDS) does not recognize us. I have contacted Gale. Stay tuned.
Google Scholar & eLink: .ca VS .com *UPDATE*
Posted on March 2, 2009 @11:51 am by irobb
A plugin called LibX seems to play a roll in the way eLink buttons are displayed. Ed from Systems reports Google is also going to run an update (soon?). So, keep watching for an improvement on this front.
Previously…
We are not sure why (we are investigating) but the eLinks show up better in Firefox using http://scholar.google.com than http://scholar.google.ca . And links are not showing up as often as they should in Internet Explorer. So, if you can, for now use Firefox and go to the .com site for Google Scholar.
No CommentsAmerican Geophysical Union: Website Down*UPDATE*
Posted on February 26, 2009 @12:01 pm by irobb
www.agu.org and all its web pages are back.
Previously…
The wheel-o-death, she spins and spins. All American Geophysical Union ( www.agu.org ) journal sites are down. Stay tuned for their return.
Guest Stations in Branches: Databases “…don’t look right”*UPDATE*
Posted on February 17, 2009 @10:21 am by irobb
Turns out some adjustments are possible. Health Reference Center and the Alexander Street Press sites should be displaying correctly on the Guest Machines now.
Previously…
A patron on a “Guest” work station in a branch complains that something is wrong with the Gale database they are looking at. You look and see boxes and red “X”s where images should be. And where’s the “Send” button to email an article? But everything seems OK on a log-in machine. What’s going on? Guest stations are only allowed limited access to resources and the internet. Some Gale databases are self-contained, and display fine. Others (Health Reference Center, British and Irish Women’s Letters and Diaries, Canadian Periodical Index, etc.) have links to images and other elements of their display. These links are blocked on Guest machines. Patrons wishing to have full access to resources as well as all the components of a resource to which UBC subscribes, must work from a log-in machine.
DocDels & InterLibray Loans: *UPDATE*
Posted on February 9, 2009 @10:54 am by irobb
They’re back!
Previously…
According to David Winter:
“Document Delivery and Interlibrary Loan ordering is not available at the moment due to a server problem in Ottawa. We are waiting to hear from Ottawa as to how long we will be down.”
EZproxy Changes: New Server/New Login Screen
Posted on February 6, 2009 @12:59 pm by irobb
As you have probably noticed, EZproxy has had a shake up. You may have become aware of the changes after you hit a “Click Here” for passwords or authentication and received an error message. Or a database became temporarily unavailable. Or you were surprised (and frustrated) by the new green & gold “EZproxy Login” page.
Apologies.
The EZproxy had to be moved to a new server. Some of the background for the reasons behind the move can be found in Rue’s RSVPN email [or see post below]. We had hoped the changes would be mostly behind the scenes (other than the new login page), obviously there were some angles we didn’t take into account. We are patching things as we go. Please email us with any problems you encounter.
Changes you will notice with the new EZproxy server? Obviously the login page. Barcode and PIN as before, but with room for CWL to be added later. Room, also, for more information, unlike the previous pop-up window. For those who set up password or authentication “Click Here”s, a new URL [contact eResources for details]. Some personal bookmarks may need to be changed. Also, see this *IMPORTANT* note about Barcode/PIN authentication:
“The patron barcode/PIN information in the authentication server is now being updated every 30 minutes. Once a patron’s PIN has been modified, it will be available to EZproxy within 30 minutes. To avoid confusion, please ensure that your patrons are informed of this delay after you have changed their PINs.” — Joerg Messer (Programmer/Analyst, Systems)
So, for at most 30 minutes after a patron changes their PIN it may work for their account, but not for the EZproxy. Other than that, patrons should find resources as accessible as before. Again, ANY eResource problems that pop up, please email us at lib-ejhelp@interchange.ubc.ca
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