UBC Library eResources: Service Bulletins


Posted on April 19, 2013 @10:15 pm by madgett

Update: Aug.13th – 1:10pm
UBC eLink is back on track. We apologize for any inconvenience.

Wednesday, August 13th – 11:40am
UBC eLink is temporarily unavailable. We are working to restore access as quickly as possible.

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HeinOnline is Experiencing Technical Difficulties

Posted on April 19, 2013 @10:15 pm by madgett

Notice from HeinOnline Support

HeinOnline’s hosting partner is currently experiencing some technical issues. The technical team is working diligently to bring HeinOnline back to full system capacity as quickly as possible. During the interim, you may experience slow load times and/or delays in HeinOnline. You may also experience difficulty searching, resulting in search errors. Continue to check back and rerun your search query.

Further updates will be posted throughout the day.

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CRC Press – Scheduled server Maintenance

Posted on April 19, 2013 @10:15 pm by madgett

CRC Press will be performing maintenance on their servers beginning Friday August 8th at 16:30 (4:30 P.M.) through 22:00 (10:00 P.M.) Eastern Time. Note: local time (PST) = 1:30-8:00 PM

Access to CRCnetBase resources will be unavailable during this time.

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OvidSP databases via RSVPN – RESTORED

Posted on April 19, 2013 @10:15 pm by madgett

Update: Friday, July 25th
Access has been restored. Please report any continuing problems to eResources Help.

Thursday, July 24th
Access to OvidSP databases is currently unavailable through the Library’s rewriting proxy (RSVPN). The vendor has been notified and we hope to have access restored shortly.

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Haworth Press journals – slow to no access

Posted on April 19, 2013 @10:15 pm by madgett

Haworth Press is experiencing server difficulties and access to their journals is routinely unavailable due to time outs and slow loading pages. Taylor & Francis, the parent company is working to resolve the current problem, but we’ve been advised that the situation will not improve significantly until these journals are transitioned to the Informaworld platform in early 2009.

Please send concerns, comments etc. to eResources Help.

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EBSCOhost 2.0 – now LIVE!

Posted on April 19, 2013 @10:15 pm by madgett

Our EBSCO databases all have a new look and feel with the launch of the 2.0 interface today.
Be sure to check them out and tell the EBSCO Interface Working Group what you think!

The Library’s existing default settings and preferences have been migrated to the new platform. Changes are now possible in the administrative module and will be considered following consultation with library staff and users. Details on the enhancements and features, as well as training tools can be found on the EBSCO support site. Are we ready for relevancy ranked search results?

Note: a couple of the quick wins with EBSCOhost 2.0 is the ability to hover over the abstract for a quick view and easier bookmarking (persistent URL) tools.

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EBSCOhost 2.0 – COMING July 16th

Posted on April 19, 2013 @10:14 pm by madgett

The new Ebscohost 2.0 interface will be released on Wednesday, July 16th.
To get a sneak preview of how our EBSCO databases will look follow these steps:

Go to any EBSCO database and click on the New features link in the top left banner.
Select Test Drive….. Then take one of the databases for a spin.

NOTE: The EBSCO Interface Working Group is meeting with our EBSCO rep on Wednesday, July 9th for an overview of the administrative options available in the new interface. More information and opportunities for your feedback will follow.
If you have questions or concerns in the meantime, please contact the group

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Blackwell content – Gone again…. – RESTORED

Posted on April 19, 2013 @10:14 pm by madgett

Update: 11:40am

Fortunately, the outage was short-lived. We should be back on-track.


Aaargh! Well it was nice while it lasted!

Access to our Blackwell content went down again. It’s been reported to Wiley and I’m hopeful this this is a just a temporary outage. Stay tuned for an update.

Many of you have discovered titles that didn’t get restored. Please remember to check the missing content list. And there are always exceptions, so please don’t hesitate to send questions to eResources Help

Also, if you are being denied access, you can submit a request to InterLibrary Loans – during these transitory times, that might be the fastest way to get articles that are needed urgently.


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Access to Blackwell journal content on Wiley InterScience – RESTORED!

Posted on April 19, 2013 @10:14 pm by madgett

Good news!
Access to most of our subscribed Blackwell journals has finally been restored on Wiley InterScience.

Article-level linking (through Citation Linker, Google Scholar, PubMed etc.) is still unavailable, however Wiley is anticipating these services will be activated by the end of the week. The publisher has also made progress on migrating some of the content missed during the original integration. For the list of content still to be moved to Wiley InterScience see here.

Please report any continuing access problems to eResources Help.

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Access to Blackwell journal content on Wiley InterScience – NOT AVAILABLE

Posted on April 19, 2013 @10:14 pm by madgett

Access to most of our subscribed Blackwell journal content on Wiley InterScience is currently unavailable.
Be assured that our account rep at Wiley is working to resolve this as soon as possible.

Unfortunately in the meantime, the typical search leads to that frustrating ‘login below to purchase access’ screen. We are certainly not alone in this situation – it is being experienced world-wide to a greater or lesser extent. Here is Canada, the problem is shared by all our peer academic institutions, which like UBC, are part of the CRKN consortial license agreement.

Some progress has been made towards providing title level access (fewer instances of landing on the Wiley InterScience home page), however article level linking (Citation Linker, PubMed etc.) is not expected to be restored until later next week. We sincerely hope to have our access available before then!

Updates will continue to be posted here.
Questions, concerns, comments? Please contact us!

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