UBC Library eResources: Service Bulletins

ProQuest Ebook Central – Reader unavailable

Posted on June 27, 2020 @7:34 am by kmcgrath

A system issue is affecting the performance of Reader on the ProQuest Ebook Central platform.  PDF download and online reading services are not available.   System engineers are working to fix the issue, and we’ll update you as soon as we know more.

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Maintenance Affecting Some Services : June 26, 5:00pm – 9:00pm

Posted on June 24, 2020 @2:21 pm by madgett

June 26, 5:00pm – 9:00pm

Due to scheduled maintenance

The following services may be down on Friday, June 26th, from 5:00pm – 9:00 pm PST:

  • Citation Linker (Full Text Online page)
  • eJournal Portal (“Journal Titles” tab on Library Homepage)
  • UlrichsWeb

As well, the “Alternatives” feature of the Library Access Browser Extension (Lean Library) may also be down.

Summon itself should not be affected, though any linking through the Citation Linker will be during that time.


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EBSCOhost Databases Slow (June 23, 2020)

Posted on June 24, 2020 @7:53 am by madgett

UPDATE: As of June 24 morning, EBSCOhost databases seem to be back to normal.

EBSCOhost Databases were down earlier today

They appear to be back, but are very slow.

Stay tuned for any further updates.

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Elsevier ScienceDirect – PDF download problem

Posted on May 29, 2020 @9:33 am by kmcgrath

Issue Resolved

There is an issue affecting certain Elsevier ScienceDirect journals.
While green ‘Full-Text Access’ icons may be displaying next to an article, the PDF Download functionality isn’t working correctly, and all users are confronted with a paywall. The Elsevier team is working on this issue and we hope to have an update for you soon.

A list of the known affected titles is below. Should you come across any other titles with this same issue, please report them to eResources Help.

Elsevier has a temporary workaround, in case any researchers need immediate access to an article.
Instead of clicking the “Download PDF” button, check the box next to the article and then select “Download selected articles”. That will give the option to open a zip file and then access the article.

Titles known to be affected:
* Science of the Total Environment
* Midwifery
* Journal of Molecular Biology

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Passport GMID : Problems With Access (May 2020)

Posted on May 25, 2020 @1:54 pm by madgett


We have solved the problem with Passport. Please do the following:

1) clear all history (cache & cookies) from your browser (or if you know what you are doing, clear only the history/cookies related to Passport)

2) go to the Resource page & click on Connect to Resource and log into UBC’s EZproxy as usual.


Passport GMID is leading from the CWL log-in screen to it’s own log-in page rather than into the resources.

We are looking into the problem.

Stay tuned.

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EBSCOhost databases – Access down (May 7, 2020)

Posted on May 7, 2020 @7:13 pm by kmcgrath

Update: Access restored.

Access to all EBSCOhost databases
(Medline, Psycinfo, Cinahl etc.) is currently unavailable.
EBSCO engineering teams are investigating the issue.
We will provide updates on when access will be restored.


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EBSCOhost MedLine – Error in HttpHandler (April 2020)

Posted on April 29, 2020 @1:52 pm by madgett

Issue resolved.

Linking at the journal title level to select titles within EBSCOhost’s Medline can lead to an error:

Error in HttpHandler

We are working on a solution.

Linking to the Database itself and then searching within the Database works fine. EBSCOhost Medline database level is HERE.

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Summon – Slow or Error (April 20, 2020)

Posted on April 21, 2020 @3:11 pm by madgett


Summon, the Library’s discovery service, is experiencing issues at the moment.

Page loads slow or shows an Application Error message.

Working on a fix. Stay Tuned.

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OpenVersion – Unpaywall Articles Now Available in Summon

Posted on April 7, 2020 @4:02 pm by madgett

We have launched what we are calling OpenVersion in Summon.

These are open access versions of articles sourced through Unpaywall.

What does this mean? Unpaywall is a database of “freely available” versions of articles. Alumni, Community Users or anyone can click on the OpenVersion link when it appears and be taken to a version of the article without authenticating (no CWL or EZproxying needed). FAQs can be found here.

Note if citing the article that the Unpaywall version may differ from the final published version.

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Wiley Online : “Access from your IP address has been blocked…” -April 2020

Posted on April 7, 2020 @11:43 am by madgett

WileyDue to the heavy traffic Wiley Online is experiencing from our off-campus server (EZproxy), they are occasionally blocking the IP address.

If you see an error like this on the Wiley site:

Access from your IP address has been blocked. Please contact your librarian for assistance.

Please try the following:

  • Make sure that you are NOT logged into MyVPN
  • Clear the history (cache & cookies) from your browser
  • Wait 10 – 15 minutes then try the link to the item on Wiley again.

If access problems continue, please report them to us via our Help Form with a screenshot, if possible, of the error message.

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