UBC Library eResources: Service Bulletins

503 Service Error occurring for multiple resources – Pitchbook, Passport

Posted on September 27, 2024 @3:10 pm by ryan regier

Resolved September 27 2024 at 3:10pm

We are seeing an ongoing issue with resources that use EZProxy for access producing a 503 Service Error.

This includes resources like:

Pitchbook – https://resources.library.ubc.ca/page.php?details=pitchbook&id=2710
Passport – https://resources.library.ubc.ca/page.php?details=passport-gmid&id=572

Any resource that has ‘ezproxy’ in the URL to access it will be impacting by this issue.

We are working to get this resolved as fast as we can!

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Issues when accessing CNKI eBooks

Posted on September 26, 2024 @12:37 pm by ryan regier

We are currently seeing some issues with accessing CNKI eBooks. https://resources.library.ubc.ca/page.php?details=cnki-ebooks&id=2606

eResources is Investigating.

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Issues accessing Passport GMID

Posted on September 25, 2024 @11:02 am by ryan regier

Ongoing Issues when trying to navigate and access Passport GMID https://resources.library.ubc.ca/page.php?details=passport-gmid&id=572

EResources is investigating!

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Pitchbook Access Issue

Posted on September 17, 2024 @8:12 am by ryan regier

We had a technical issue yesterday that blocked access to Pitchbook. You should now be able to access Pitchbook by logging in via the Resource Page website – https://resources.library.ubc.ca/page.php?details=pitchbook&id=2710

If you get a Account Expired error. Try using the ‘Create an Account’ option, using the same email and your account will be reinstated.

If you continuously see a prompt to set a password, try closing your tabs and clearing your cache and cookies, and then access the Pitchbook website again – https://resources.library.ubc.ca/page.php?details=pitchbook&id=2710

If you still have access issues, please report to us – https://about.library.ubc.ca/contact-us/ejournal-help

Apologies for the inconvenience!

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National Film Board – Lost access to some films

Posted on September 4, 2024 @3:15 pm by ryan regier

The National Film Board (NFB) has lost rights to some of their hosted films and are now actively negotiating to get them back.

Luckily it currently only appears to be a small amount of films that we have lost access to. We are still working to identify which films specifically, but since NFB is still actively negotiating, we don’t have an accurate list.

They hope to get us an accurate list in the next couple weeks.If you come across a film in the catalogue that we have lost access to, please report to eResources.

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Knovel requiring logging in to Personal Elsevier Account before Access

Posted on September 4, 2024 @3:13 pm by ryan regier

Knovel will now prompt users to log-in to (or create an) Elsevier Account before accessing. eResources is investigating getting this removed so users can have direct access just through the Library.

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Error when accessing Oxford Art/Music/Research Encyclopedia databases- “Unknown or Unusable Identity Provider”

Posted on August 28, 2024 @10:26 am by ryan regier

Resolved August 28, 2024

Users may see an “Unknown or Unusable Identity Provider” when accessing Oxford Art/Music/Research Encyclopedia databases

Oxford is working at resolving this issue, please use these links to access:

Oxford Music – https://www-oxfordmusiconline-com.eu1.proxy.openathens.net/

Oxford Art – https://www-oxfordartonline-com.eu1.proxy.openathens.net/

Research Encyclopedia databases – https://oxfordre-com.eu1.proxy.openathens.net/

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Access Issues with Lexis Nexis databases

Posted on July 30, 2024 @1:32 pm by ryan regier

We are having some issues accessing Lexis Nexis databases. Please use the Resource Page links to access the databases till we get this solved – https://resources.library.ubc.ca/?searchtype=keywords&search=lexis+nexis

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Lost access to Alexander Street Press Databases

Posted on July 30, 2024 @1:34 pm by ryan regier

Resolved Jul 26, 2024

We’ve lost access to Alexander Street Press Databases. Vendor is having technical issues and working to get it fixed. No workaround at this time.

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Taylor and Francis eBooks Website Issues

Posted on July 30, 2024 @1:33 pm by ryan regier

Resolved Jul 19, 2024

Taylor and Francis is seeing a large-scale access issue with our authentication service, OpenAthens.

Users will see a 404 Not Found error.

As a workaround please access Taylor and Francis eBook Website by the Resource Page and search for the title of the book you are looking for there – https://resources.library.ubc.ca/page.php?details=taylor–francis-ebooks&id=2361

Alternatively, you can also log in to UBC via OpenAthens on the Taylor and Francis eBook website – (click login, OpenAthens, then search for UBC) https://www.taylorfrancis.com/

OpenAthens has an this issue as Active Incident on their Status Page and is working quickly to get it solved.

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