UPDATE: ACCESS RESTORED on Thursday, November 6, 2025 When trying to access BSI Knowledge – BSOL, an error message appears: “Oops! That wasn’t supposed to happen. We encountered an error processing this request.” BSI is currently down for multiple institutions. We are working with them to resolve the issue.
UPDATE:Issue Fixed as of Dec 18, 2025. Users can now download content as before. As of October 23, 2025, Factiva has restricted downloading to one article at a time. Due to excessive downloading, Factiva may impose a temporary restriction on downloading to one article at a time. Factiva has reported multiple sessions of excessive downloading […]
Resolved on March 6, 2025 at 11:29pm Access has been restored to Statista. Please clear the cache and cookies from your browser before trying to access Statista through the resource page. UBC Library has lost access to subscribed materials (reports, insights surveys) on Statista. We are investigating and working on restoring our access. We apologize […]
“Invalid Portal” or “Unauthorized IP” error message seems to only appear on weekends in the evenings. When seeing these error messages, please use this alternative link to access Audio Ciné Films. Some users trying to access Audio Ciné Films may see the error message: Invalid Portal We couldn’t find your portal audiocinehttps:. Check the URL […]
Users are not able to access Bates’ guide to physical examination and history taking. Upon investigation, it appears there is linking issues with ebooks from the LWW Health Library – Premium Basic Sciences collection. Either the link is not working or the link is going to an international version of the ebook and seeing an […]
Resolved January 21, 2025 at 1:23pm Access has been restored. Please clear the cache and cookies from your browsers before trying to access online resources. Thank you for your patience as we worked to resolve this access issue. UBC Library is currently experiencing a disruption in access to our licensed electronic resources. We are […]
Happy Holidays! The eResources & Access Team will be away from the afternoon of Dec. 24th until Jan. 1st. Please report any access problems using the Electronic Resources Help form, and we will work on them when we are back on Jan 2nd.
We are currently seeing some issues with accessing CNKI eBooks. A workaround is to use the old user interface. The connect to resource link on the CNKI eBooks resouce page has been updated. eResources is continuing to investigate resolving the new interface access issues.
Resolved December 10, 2024 at 5:30pm Summon is experiencing intermittent issues with searches failing to complete and displaying an “Application Error. Your search has failed to complete. Please try again.” Other institutions are experiencing the same problem, and the Summon vendor is working on it. Some workarounds for finding and accessing materials in the Library […]
UPDATE: RefWorks reports that this is fixed. New RefWorks and Google Docs are not working together. There is a system wide problem with New RefWorks not working with Google Docs. RefWorks is working on resolving this issue. Instead of Google Docs, please use another word processor, such as MS Word. We apologize for the inconvenience.