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Statista – loss of access
Resolved on March 6, 2025 at 11:29pm Access has been restored to Statista. Please clear the cache and cookies from your browser before trying to access Statista through the resource page. UBC Library has lost access to subscribed materials (reports, insights surveys) on Statista. We are investigating and working on restoring our access. We apologize […]
Audio Ciné Films – Invalid Portal error message
Some users trying to access Audio Ciné Films may see the error message: Invalid Portal We couldn’t find your portal audiocinehttps:. Check the URL that you used to make sure it is correct and try again. If you see this page multiple times, please see the following resources. Users’ level of access seems to vary, […]
Bates’ guide to physical examination and history taking – eBook linking issues
Users are not able to access Bates’ guide to physical examination and history taking. Upon investigation, it appears there is linking issues with ebooks from the LWW Health Library – Premium Basic Sciences collection. Either the link is not working or the link is going to an international version of the ebook and seeing an […]
Error message: CWL Authentication – Unsupported request
Resolved January 21, 2025 at 1:23pm Access has been restored. Please clear the cache and cookies from your browsers before trying to access online resources. Thank you for your patience as we worked to resolve this access issue. UBC Library is currently experiencing a disruption in access to our licensed electronic resources. We are […]
Holiday Closure for eResources & Access Help
Happy Holidays! The eResources & Access Team will be away from the afternoon of Dec. 24th until Jan. 1st. Please report any access problems using the Electronic Resources Help form, and we will work on them when we are back on Jan 2nd.
CNKI eBooks access issues – workaround by accessing old user interface
We are currently seeing some issues with accessing CNKI eBooks. A workaround is to use the old user interface. The connect to resource link on the CNKI eBooks resouce page has been updated. eResources is continuing to investigate resolving the new interface access issues.
Summon searches resulting in Application Error message
Resolved December 10, 2024 at 5:30pm Summon is experiencing intermittent issues with searches failing to complete and displaying an “Application Error. Your search has failed to complete. Please try again.” Other institutions are experiencing the same problem, and the Summon vendor is working on it. Some workarounds for finding and accessing materials in the Library […]
New RefWorks and Google Docs not working together
UPDATE: RefWorks reports that this is fixed. New RefWorks and Google Docs are not working together. There is a system wide problem with New RefWorks not working with Google Docs. RefWorks is working on resolving this issue. Instead of Google Docs, please use another word processor, such as MS Word. We apologize for the inconvenience.
Taylor & Francis Journals site down for maintenance
Taylor & Francis Online (Journals website) will be unavailable Friday, December 1, 2017 from 4:00 pm – 5:00 pm. From Taylor and Francis: “This is due to a scheduled improvement to the platform infrastructure. We apologize for any inconvenience this may cause, and our developers will be working as quickly as possible to deploy the […]
MedicinesComplete – loss of access
UPDATE #2 : Access to Martindale: The Complete Drug Reference has been temporarily restored on a new site. Access on & off campus (via EZproxy). UPDATE: Access to AHFS Drug Information has been temporarily restored on a new site. However, access is on campus, Library branch or via UBCSecure only. UBC Library has lost access to […]
