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Service Points and Staff in Technical Services

Acquisitions: 
(604) 822-9655 
Cataloguing & Metadata: 
(604) 822-3271 
Collections Management & Planning: 
(604) 822-8672 
Collections Storage Services: 
(604) 822-4180 
eResources & Access: 
(604) 822-4192 
Licensing: 
(604) 822-0903 
Preservation: 
(604) 822-3441 
Serials: 
(604) 822-6909 

Fax: (604) 822-3201 

E-Resources Help: 
lib-ejhelp@lists.ubc.ca

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2198 Health Sciences Mall 
Vancouver, BC 
V6T 1Z3

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Google Scholar & UBC eLink: Still a Mess

By irobb on March 26, 2009

See the later post above. Or you can read about past problems

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DjVu Viewer: Some NetLibrary eBooks Want It

By irobb on March 24, 2009

While most NetLibrary ebooks will display their full text nicely in Adobe Acrobat Reader, a few want something called the “DjVu Viewer”. A rival product of Acrobat? Anyway, in Internet Explorer and Firefox, trying to view the full text of the book (search “Schaum’s outline of theory and problems of business statistics” in the OPAC […]

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Investext Plus: No Access *UPDATE*

By irobb on March 24, 2009

It has come to our attention that this resource is really important to a group with assignments due soon. Re-accessing is in process. We will SHOUT OUT a posting here when it happens. In the meanwhile, please contact the David Lam Reference Desk [604-822-9399] to see if they can possibly direct you to a source […]

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Wiley Titles: eLink Error Messages

By irobb on March 24, 2009

A few Wiley titles (“European Journal of Inorganic Chemistry” & “Arthritis Care and Research”, for example) are coming up with: Error: Entity not found Error Code: 4090 …when the button is used. We are investigating the problem. The links from the ejournal A-Z list are not affected. Stay tuned.

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EZproxy & PIN Changes

By irobb on March 17, 2009

Previously, there was a 30 minute gap between the time a patron changed their PIN number and when the change was updated on EZproxy. The time gap is now 15 minutes. So, the MOST a patron will need to wait after changing their PIN until they can use, say, our old friend GMID is 15 […]

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Does the Blog Look a Little Funny? *UPDATE*

By irobb on March 16, 2009

Okay, a bit of tweaking, a lot of swearing, a moment or two of panic (I thought I’d lost the whole damn thing at one point) but I think it’s coming along not too bad. More is to come, when I find the time. And apologies to my fellow workers who have had to listen […]

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Ovid & Safari: Do They Get Along?

By irobb on March 11, 2009

Do + = ? Not necessarily. The official word from Ovid is: “While Safari normally works with Ovid it is not supported. We do not test our application against the Safari browser and don’t guarantee that it will work.” And their view on browser requirements can be seen at OvidSP Configuration We have tested Apple’s […]

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SAGE ejournals: SITES *Back Up*

By irobb on March 9, 2009

All SAGE sites & ejournals seem to be up and running. Previously… Some ejournals are back online, others are not. Sorry, it seems very hit and miss at the moment. Stay tuned. Previously… Mondays! Arrrg. The SAGE ejournal platform seems to be down now. Stay tuned.

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EZproxy SERVER: *BACK UP*

By irobb on March 9, 2009

EZProxy is back. Previously… EZProxy has fallen victim to the Monday blahs and is currently not working. We hope to have it re-booted soon. Resources authenticated via EZProxy (like our good friend GMID) are unavailable. Stay tuned.

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Informaworld SITE: DOWN *UPDATE 2*

By irobb on March 6, 2009

Informaworld is back, but very slow. Previously… Monday’s here, Informaworld is not. Stay tuned. Previously… Taylor & Francis Informaworld (slow at the best of times) is down as of Friday at 6:00 pm. I’ll check again Monday to see if it’s back. Sun NOT websites this weekend.

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