By holly pickering on October 15, 2026
As of October 14, 2026, SAE Mobilus has rate limited UBC’s access due to excessive downloading of over 100 articles. We are investigating. Please remember that most resources have limits on what can be downloaded during one session. Almost all vendors have internal benchmarks that make allowances for reasonable use – usually what a person […]
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By ryan regier on October 6, 2026
Users are currently are unable to access Refinitiv. https://guides.library.ubc.ca/az/refinitiv-workspace Users are seeing a “missing_parameters” or “Error loading Layout data” when logging in. EResources is investigating!
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By holly pickering on September 23, 2026
We’ve lost access to Law360. Some resources are freely available, but most are currently behind a paywall. eResources is investigating.
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By ryan regier on September 23, 2026
UPDATE: Issue Fixed as of the morning of Sept 24, 2026 We’ve lost access to CSA Standards when accessing via OpenAthens. Users will see a blank screen or a ‘You have been blocked’. eResources is investigating. As a workaround please access CSA via an on-campus wifi or computer or use the UBC VPN. Use this […]
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By ryan regier on September 23, 2026
We’ve lost access to some Sage Journals for the years 2020-2024. eResources is investigating. UBC Library did cancel multiple Sage Journals in 2026, but we have retained access pre-2025.
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By lrowat01 on June 1, 2026
Effective today, the UBC Library Ask Us website provides students, staff, faculty, alumni and guests with FAQs and a new form to report online access issues and engage with our team. Library employees are encouraged to report online access issues through the Library Employee Help Desk, CS: Issues and Maintenance form.
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By sue lee on May 11, 2026
UPDATE: Issue Fixed as of May 12th, 2026 When attempting to access Taylor & Francis eBooks, users are encountering a Bad Gateway (502) error. This issue is currently affecting multiple institutions. OpenAthens is working with the publisher and platform provider to resolve the problem. In the meantime, please use the following workaround link to access […]
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By ryan regier on March 31, 2026
UPDATE: Issue Fixed as of 9:45 am March 31, 2026 We have lost access to Cambridge University Press. Users will see a ‘503 Service Temporarily Unavailable’ error. Users will see a red box pop-up saying ‘The organization you have selected has not submitted information to Cambridge University Press for their Shibboleth/Athens account. Therefore you cannot […]
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By ryan regier on March 6, 2026
UBC Library is pleased to announce that we will be moving to a new Single Sign On (SSO) approach to Pitchbook. On the morning of Wednesday, March 11th , UBC users will be able to login directly to Pitchbook via the Library Website with their UBC CWL login. Users will no longer need to login multiple […]
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By ryan regier on February 25, 2026
UPDATE: Issue Fixed as of March 5th, 2026 We are seeing reports of users seeing blocked access to CPS. We are investigating. Please use the workaround link here – https://resources.library.ubc.ca/page.php?details=cps&id=674
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