By sue lee on May 11, 2026
UPDATE: Issue Fixed as of May 12th, 2026 When attempting to access Taylor & Francis eBooks, users are encountering a Bad Gateway (502) error. This issue is currently affecting multiple institutions. OpenAthens is working with the publisher and platform provider to resolve the problem. In the meantime, please use the following workaround link to access […]
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By ryan regier on March 31, 2026
UPDATE: Issue Fixed as of 9:45 am March 31, 2026 We have lost access to Cambridge University Press. Users will see a ‘503 Service Temporarily Unavailable’ error. Users will see a red box pop-up saying ‘The organization you have selected has not submitted information to Cambridge University Press for their Shibboleth/Athens account. Therefore you cannot […]
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By ryan regier on March 6, 2026
UBC Library is pleased to announce that we will be moving to a new Single Sign On (SSO) approach to Pitchbook. On the morning of Wednesday, March 11th , UBC users will be able to login directly to Pitchbook via the Library Website with their UBC CWL login. Users will no longer need to login multiple […]
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By ryan regier on February 25, 2026
UPDATE: Issue Fixed as of March 5th, 2026 We are seeing reports of users seeing blocked access to CPS. We are investigating. Please use the workaround link here – https://resources.library.ubc.ca/page.php?details=cps&id=674
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By ryan regier on February 24, 2026
Users are unable to access Factiva Journals and left at a Factiva Login Page. eResources is investigating. In the meantime, please use the Factiva link on the Resource Page which still works – https://resources.library.ubc.ca/page.php?details=factiva&id=543 You can search for the journal you wish to access there.
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By ryan regier on February 11, 2026
Some users are seeing are ‘’Access not authorized’ error when trying to access Pitchbook and/or re-create their account to access. If you see this issue, your account likely requires a hard reset, which will fix the issue. Please reach out to eResources and we can take care of this for you -> https://about.library.ubc.ca/contact-us/ejournal-help/
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By ryan regier on February 3, 2026
UPDATE: Issue Fixed as of February 3rd, 2026 Off-Campus Users are currently unable to access Kanopy and see a blank screen with a ‘Closing the window…” This is an Authentication Issue and being investigated by OpenAthens – https://resource.status.openathens.net/ Access to Kanopy appears to be still be working for on campus users.
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