Pitchbook individual accounts expire after lack of usage or at the end of our subscription year (late June, early July).
If you see an error that says your account was deleted or inactive, you can reset your account here by using your UBC email address to create a new account – https://ezproxy.library.ubc.ca/login?url=http://library.ubc.pitchbook.com/
Issue is now fixed. May 29, 2023.
Users will see a “Your action has resulted in an error. Please click the Back button in your browser and try again.” when they try to access Karger eBooks and eJournals. Hitting the Back Button will not fix the issue.
We are working on getting this issue fixed. In the meantime users can access Karger material by going to this link to the Karger website and searching for the item they want to access there – https://proxy.openathens.net/login?qurl=https://www.karger.com
You may be prompted to select your insitution at the above link, if so, search/select UBC or University of British Columbia
Some CNKI resources may be impacted by a review by the Cybersecurity Administration of China (CAC), and made temporarily unavailable. These include China Doctoral Dissertations, Masters’ Theses, China Statistical Yearbooks and Conference Proceedings. Details of the impact of this review are provided here: Notice of Suspension of Partial Services.
The vast majority of CNKI journal products remain unaffected. Currently, downloads are still possible for China Statistical Yearbooks. Downloads are not available for dissertations and conference proceedings, although this content remains searchable and viewable online.
For more information on accessing alternative Chinese Studies resources, please contact Jing Liu, the Chinese Studies Librarian.
Users will see a HTTP ERROR 503 when trying to access some CNKI Journals/Ebooks. We are working on getting this fixed!
A temporary solution is manually to replace the ‘global’ in the URL with “oversea’.
E.G. http://global.cnki.net.eu1.proxy.openathens.net/knavi/JournalDetail?pcode=CJFD&pykm=SHXI will not work
but http://oversea.cnki.net.eu1.proxy.openathens.net/knavi/JournalDetail?pcode=CJFD&pykm=SHXI will
Our Oxford ebooks and journals are not recognizing UBC users for access. You will hit a paywall or “Get Access” despite already logged in.
Oxford is aware of the issue and it should be fixed by the end of the day.
Issue is now fixed.
We are seeing an SQL error for our Library Toolkit and Resource Pages Not Working (Indexes and Databases).
Library IT is aware and looking into it.
This issue is now fixed. 01March2023
We are currently experiencing at issue with Open Athens access to eResources not working for a number of users due to an issue with CWLs. The issue also seems to be impacting other UBC webpages like Workday.
Library IT is looking into it: https://status.it.ubc.ca/
The error being returned is:
It should be resolved within the next couple hours! Sorry about the inconvenience!
UPDATE – Problems resolved. Taylor and Francis Access is now working. Jan 19, 2023
We have currently lost access to a large number of our Taylor and Francis eBook titles.
The titles will still appear in searches using Library Tools, but when going to the website a ‘Your institution has not purchased this content.’ will appear.
We are working to resolve this issue as quick as we can.
UPDATE – Problems resolved. Oxford Access is now working. Jan 11, 2023
Oxford University Press and Oxford Academic access is currently down for multiple institutions. When trying to access a ‘Sans Sigma’ page will appear, with following error message:
Sorry, there was an internal server error
If this is the first time you are seeing this error, please try again later.
If the issue persists, please contact support with the following code.
Error code:
We are working with the vendor to resolve the issue.
In the meantime, Oxford resource can be accessed by going to this link and searching for the title of the item you wish to access: https://ezproxy.library.ubc.ca/login?url=https://academic.oup.com
Access to CNKI ebooks and Journals is down, users will see a login page when they attempt to access these items.
We are working quickly to resolve this issue. In the meantime, access may be provided by accessing CNKI via this link and searching or browsing to the item you are looking for – https://resources.library.ubc.ca/page.php?details=china-knowledge-resource-integrated-database-&id=334
