By ryan regier on September 21, 2023
On Monday, September 25 2023 the Library eResources’ Team will begin using ServiceNow as our ticketing and workflow system. ServiceNow replaces JIRA as the tool eResources uses for tracking and communicating on reported eResource issues from patrons and library staff.
This switch to ServiceNow means the eResources is now using the same ticketing system as UBC IT and Library Accounts, streamlining the ticket solving process.
Patrons and staff can continue to use the eResource Help Form to submit issues and you will now receive ticket update emails from the Service Desk email: service.helpdesk@ubc.ca
Updates to your eResource Tickets can also now be found in the UBC Self Service Portal under ‘View My Tickets’ https://ubc.service-now.com/selfservice
eResources will continue to monitor JIRA for internal tickets transferred by other Library Departments.
Thanks in advance for your patience during this transition and please let us know if we’ve missed any links in our documentation pointing to JIRA instead of ServiceNow.
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By ryan regier on September 6, 2023
Issue is now fixed. Sept 14, 2023.
We are seeing ongoing issues with CCH Answer Connect – https://resources.library.ubc.ca/page.php?details=cch-answerconnect&id=2412 not working for some users.
Some users will see a login screen prompting them for an email login which does not provide access.
There are no workaround currently, we are working on getting this issue fixed as soon as we can!
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By ryan regier on August 29, 2023
A large number of Oxford ebooks in the catalog are not linking directly to the ebook and instead leaving the user at the general Oxford website.
For example the record for Foundations of global health & human rights will leave the user at the general Oxford Scholarship Online Page: https://academic.oup.com/oxford-scholarship-online?login=true
We are working to fix this linking issue. In the meantime, you can search for the title on the Oxford page to get access.
Links in Summon to Oxford eBooks still work. You can search for the books there to get access and use the permanent links in Summon to share links to the books. e.g. https://go.exlibris.link/Q8Sz79jL
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By ryan regier on August 17, 2023
Issue is now fixed. August 23, 2023.
UBC has lost access to Access Medicine, Access Pharmacy, and other McGraw Hill Resources.
We are working to resolve the issue!
As a workaround you can place this URL in front of the website address and login to UBC with your CWL to access: https://proxy.openathens.net/login?qurl=
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By ryan regier on August 11, 2023
Issue is now fixed. August 11th, 2023.
UBC has lost access to the New England Journal of Medicine (NEJM) of their website.
As a workaround you can place this URL in front of a NEJM URL and login with your CWL to access: https://proxy.openathens.net/login?qurl=
Alternatively you can also access current issues of NEJM via OVID
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By ryan regier on August 2, 2023
Issue is now fixed. August 9th, 2023. Contact us if you still see issues.
Some users have lost access to Wiley eJournals and eBooks.
We are working with Wiley to get this resolved ASAP.
As a workaround, to access a Wiley title, add this URL in front of the Wiley website address in your browser: https://proxy.openathens.net/login?qurl=
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By ryan regier on July 26, 2023
When accessing Audio Cine Films, Users will be unable to watch/stream the movies and see this error:
- We are sorry, but you cannot stream this title in the browser you are current using. To stream a title, please use an alternate browser (Chrome, Firefox or Edge). For more information on supported devices and operating systems please see the details located in the following document. See supported browsers
This error only appears for Chrome Users, as a workaround use a different browser like Firefox or Edge.
We have reached out to the vendor about getting this issue solved.
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By ryan regier on July 14, 2023
When trying to access ASTM Items users will see this error:
- This document is in the process of being published and is not yet available for download. Please check back tomorrow.
After closing the error, you will be redirected to an ASTM login page that will not provide access if you are using Firefox Browser. If you are using Chrome, you can close the error and then search for the document you are looking for.
We are working on getting this fixed. In the meantime, to access ASTM titles, the best option is to:
- Go to this link: https://iam.astm.org/sso/saml2/0oa48ylyt1fIVLbCG4x7/?fromURI=https://compass.astm.org/
- Login with your CWL
- Search for the title of the item you are looking for and from here you should be able to access.
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By ryan regier on July 14, 2023
Issue is now fixed. July 26, 2023
We are seeing an access issue for some publications with Duke University Press from our Library Searches.
When clicking the link to an Item, you will be take to a Crossref ‘Find this content at the locations below’ page:
When selecting the Duke University Press option you will hit a Open Athens ‘There isn’t anything to show here’ Error.
A workaround is to copy the Duke DOI link from the Crossref page (e.g. https://doi.org/10.1215/9780822372127) and open it the link in a new tab.
Once the page has loaded, copy and paste the Open Athens Redirector in front of the page link and it will provide you with access – https://go.openathens.net/redirector/ubc.ca?url=
We are working on getting this issue fixed so you don’t need to rely on this workaround.
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By ryan regier on July 13, 2023
Issue is now fixed. July 14, 2023
Accessing Pitchbook via the UBC Pitchbook Link (https://library-ubc-pitchbook-com.ezproxy.library.ubc.ca/) will produce this error:
- “Connection refused by library.ubc.pitchbook.com, please try again later.”
Pitchbook is working on getting this issue fixed ASAP
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