A fix was initiated yesterday, and so far it’s looking good. Thanks Joerg & the LSIT crew!

Please try the following if you are off campus and want to access your RefWorks Account:

• clear the cache & cookies from your browser
• go to our RefWorks page
• click on “Login to RefWorks” and log into EZproxy
• you should land on a page that recognizes you as being from UBC. Enter your account info

Direct exporting of citations should be working as well for resources that offer it **except ProQuest resources**. If you use the MyRearch feature, exporting works. We are working on a fix for non-MyResearch users.

Do contact us if you have any questions problems.

If you are off campus, we have two methods to get into your existing account:

Method A (using myVPN):

1. Clear the cache & cookies from your browser
2. Read about and install myVPN if you haven’t already [ Info Here ]
3. After myVPN is installed, go the our RefWorks page and click on “Login to RefWorks” . You should see this page:

4. Enter your RefWorks account Login & Password

You can now work within your account.

For problems installing myVPN only, please contact the UBC IT HelpDesk

=============

Method B (No myVPN -ie our Hospital Patrons)

If you cannot use myVPN due to your network restrictions, you can still access your account from off campus:

1. Clear the cache & cookies from your browser
2. Go to THE GROUPCODE PAGE , log into EZproxy and write down the GroupCode **Do not click on the link to RefWorks**
3. Clear the cache & cookies from your browser again
4. Go to this URL [ https://refworks.scholarsportal.info/refworks ].  There should be no  ezproxy  included in the URL. You should see:

5. Enter the GroupCode for UBC

You should see this page:

7. Enter your RefWorks account Login & Password

You can now work within your account.

Again, we are sorry about the delay in fixing this problem, but are working on it. Stay Tuned!

MyVPN instructions are here.

• Aluka: African Cultural Heritage Sites and Landscapes — “African Cultural Heritage Sites and Landscapes includes spatial, visual, and contextual documentation of heritage and rock art sites throughout Africa.” –Aluka
• Aluka: Struggles for Freedom in Southern Africa — “Struggles for Freedom in Southern Africa includes an array of materials about the liberation and independence movements in Botswana, Mozambique, Namibia, South Africa, and Zimbabwe.” –Aluka
• The Ireland Collection — “…developed in cooperation with Queen’s University Belfast, is an interdisciplinary collection of journals and other materials.” –JSTOR . Includes titles such as The Canadian Journal of Irish Studies and Seanchas Ardmhacha.
• 19th Century British Pamphlets — “7 collections … including Selections from the London School of Economics and Political Science (LSE), the Earl Grey Pamphlets Collection, and the Foreign Office Collection.” –JSTOR

• Ecology
• Ecological applications
• Frontiers in ecology & environment
• Ecological monographs

…please try clearing the cache & cookies in your browser and connecting again. If that doesn’t work, please set up and use MyVPN. Off campus, you always need to use either EZproxy or MyVPN for access. Sorry for the inconvenience.

While the records are not yet loaded in the Catalogue (soon!), the ebooks are discoverable in Summon or, if you know the title, try the Citation Linker. Just enter the ebook’s title in the box marked “Book:”. The way sub-titles are listed can be tricky, so first try your search using the main title only.

As well, SpringerLink offers a service for Print On Demand of ebooks called MyCopy. Read all about how you can get a MyCopy of an ebook for the low, low price of $24.95 including shipping and handling. To take advantage of this feature, you need to register and log-in to a personal MySpringerLink account. Note: this personal account is only an enhancement to the access the Library provides. You will still need to always be either on campus or use MyVPN or EZproxy to access the SpringerLink site.

• Find the title in the UBC Catalogue or Summon (some Summon links currently work, but not all)
• Copy the title and go to the Books 24X7 Resource page
• Connect and log into Books 24X7 then search your title

We hope to have this fixed early next week.

Sorry for the inconvenience.

Per EBSCO:

“Due to routine maintenance currently underway, we are experiencing temporary service interruptions for EBSCOhost… We apologize for this inconvenience and assure you that our engineering team is working on this top priority to restore service as soon as possible.”

Stay tuned.

On the heels of University of Toronto Press pulling ebooks from the Canadian Publishers Collection on ebrary, three other university presses are pulling their ebooks:

1. McGill-Queen’s University Press
2. Wilfred Laurie University Press
3. University of British Columbia Press

The above publishers’ titles will be pulled in mid-March. The Catalogue and Summon will be updated then, but there may be some lag time with access lost before records are pulled.

The Canadian Publishers Collection is a “subscribed” collection, meaning we have not purchased the titles –only arranged for access. Any ebooks that we have purchased on ebrary will remain on ebrary.

But how can you tell a “Purchased” title from a “Subscribed” title on the ebrary site:

1. on the ebrary site, go to the Advanced search screen
2. set the first search box to  Search in Title   and add a known ebrary ebook title
3. add a second search box to  Search in Collection   and pick  “purchased titles” from the drop-down
4. click the “Search ebrary” button

If you get the result “Unfortunately, we couldn’t find any results. Please try a new search above”, we have not purchased the title. If in step #3 above you change “purchased titles” to “subscribed titles” and search again, you should now get a result showing.

A cumbersome process, we know, but we hope it will become more streamlined and easier to identify purchased/subscribed titles down the road. Contact us if you have any questions.