Posted on June 12, 2017 @3:36 pm by madgett
*UPDATE* Slowness issues resolved. If you have further problems, please contact us using our Help Form:
There have been several reports about the eJournal Portal (“Journal Titles” on the Homepage, “Journals” under Search Collections) being very slow. We have reported this to Ex Libris/ProQuest, and they are working on it.
Stay Tuned!No Comments
Posted on June 12, 2017 @12:42 pm by madgett
*This Issue Resolved*
Access to a number of Taylor & Francis ebooks online has been dropped. The links will still take you to the ebooks, but when you try to read one online, the message says:
“Sorry, you do not have access to this book. A subscription is required to access the full text content of this book.”
We hope to have this resolved by late Thursday afternoon. Sorry for the inconvenience.No Comments
Posted on April 10, 2017 @10:04 am by park
UPDATE: Access has been restored to both databases!
WenziBase databases, 中国方志库 Erudition and Complete Siku (Erudition) 全四庫, are both down.
“We suffered an outage due to technical issues beyond our control that caused data loss, and we are trying to restore service as quickly as possible, but unfortunately it will likely take a few days. We will send another update when we have a better estimate on when the service will be restored. We apologize for this interruption.”
Stay tuned for updates.No Comments
Posted on March 14, 2017 @10:06 am by park
Articles from some Oxford journals cannot be reached through Summon and the Citation Linker. Our vendor is working on restoring article level linking.
If the “Full Text Online” link in Summon leads to the Citation Linker with “Browse Journal”, go back to the Summon results, click on “Preview” and then on the DOI, if present. This may link directly to the article.
Otherwise, when in the Citation Linker, click on “Browse Journal” and search for the article by title on the Oxford journal website.
Apologies for the inconvenience. Please continue to report problems via our Help Form.No Comments
Posted on May 3, 2017 @11:53 am by madgett
UPDATE: PROBLEM SOLVED
ScienceDirect (Elsevier) Journal Article links producing error:
Sorry, your request can not be processed due to a system problem. Contact the Help Desk if the problem persists. [SD-009]
This is a known issue that is being worked on by the publisher. However, it may take several days. It seems to be caused by non-alphanumeric characters in either the article title or the journal title (for example a comma or colon or a parenthesis). This is happening from both Summon and the Citation Linker.
If you see the above error on ScienceDirect, go back to the Citation Linker page and click the triangle next to thethen click “Browse Journal”. You will then need to browse to the volume/issue/page of the article you want.
Apologies for the inconvenience. Please continue to report problems via our Help Form.
Posted on January 24, 2017 @10:11 am by park
Taylor & Francis Online will be down for maintenance Wednesday, January 25th from 3:00 pm to 7:00 pm PST.
From Taylor & Francis:
Taylor & Francis Online: database maintenance, Wednesday 25th January
I’m writing to let you know that Taylor & Francis Online will be unavailable from Wednesday 25th January (23:00 GMT) to Thursday 26th January (03:00 GMT). This is due to scheduled database maintenance by our platform partner, Atypon. We anticipate this maintenance will take four hours.
We apologize for any inconvenience this may cause you or your users.
Posted on December 14, 2016 @10:15 am by madgett
Thanks for all your questions this past year. Your helpful (we hope) eResources staff will be away from December 24th and returning January 3rd.
Do continue to send any questions/problems to our Help Form, and we will get to them ASAP in the new year.
See you in 2017!No Comments
Posted on October 31, 2016 @9:05 am by madgett
These systems are maintained by a 3rd-party provider (ProQuest) on servers located off campus (meaning, in “the Cloud”). Initially, they expected the downtime to be two brief windows on Saturday. However, as several folks have noticed, the downtime extended into Sunday.
Per an email notice from ProQuest:
“We would like to apologize and inform you that our maintenance work is taking longer than expected. We understand and regret the impact that this has on you and your library’s users.”
We believe everything is working now. If you experienced an error message over the past weekend with searching or linking from the Library website, please clear the history (cache & cookies) from your browser and re-try.
If problems persist, contact us via our Help Form.No Comments
Posted on October 31, 2016 @8:53 am by madgett
System back Online
Voyager, the system behind the UBC Library Catalogue is down. This will also affect those trying to log into EZproxy with a Barcode & PIN. Use your Campus-wide Login (CWL) if you can.
Posted on October 24, 2016 @8:51 am by madgett
RESOLVED AGAIN! -Summon seems back to normal
October 20, 2016 – Problem Returns.
Yes, sadly the fix fell apart. Stay tuned.
UPDATE – Problem is reportedly fixed. Please contact us via the Help Form if you are still experiencing issues.
Summon (our “General” search and Discovery Tool) is experiencing problems. Some searches return the following error:
There were too many requests received from your client. This request will be ignored.
We are working on the problem. Try clearing the history (cache & cookies) from your browser and re-searching as this sometimes works.